Generally good but not value for money
Posted Jan 11, 2017
The staff was very attentive, that's a plus. On arrival, as breakfast wasn't included in my booking, they mentioned that breakfast was €23 but that for an extra €7 (totalling €30) I could get an "executive room" which includes breakfast, so I thought it was a good deal. Then, thee "executive room" is probably average if not below average in Madrid or in any European capital for that matter. Small room and bathroom, some of the fittings were broken, like the toilet roll holder, or the dimmer for the lights as well as some of the finishes in the bathroom. There wasn't a full body mirror either. Internet broadband was slow, for instance watching videos on Youtube had buffering most of the time if streamed in the default full quality.
That might have had a pass if it wasn't an "executive room".
Then, in the morning, in the €23 breakfast I couldn't get a latte from a proper coffee machine, like in most hotels I stay, but I had to make myself a Nespresso with cold milk. The breakfast offering wasn't really worth €23 euros either (even if you are not a coffee person), not at all.
Comment from Hotel Management
Jan 17, 2017 by Customer Care, Hotel Management
Thank you for your review and we are glad you liked the staff during your stay. We regret to hear you were disappointed with the condition and size of your room, as well as the breakfast and coffee options available during breakfast. We value your feedback and have shared your comments with hotel management to improve our guest experience.