Ratings based on 445 Verified Reviews

3.9 out of 5
83% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

I enjoyed staying at this hotel

Posted May 10, 2017
Pros: The rooms were clean and comfortable.
Cons: Parties in the courtyard should end by 11pm, not first start. It was difficult to sleep one night with the noise from the DJ going all night.
Location: The hotel is near the train station. It is walking distance, but beware that the entrance to the station is a longer walk than what it appears to be.
I enjoyed staying at this hotel. It was walking distance to the train station and many restaurants. The breakfast had many options, the staff was very helpful and friendly. We had a good experience there.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, England

Nice clean hotel

Posted Apr 14, 2017
I had a four night stay and even though I hardly spent time there, it was clean, comfortable and staff were very helpful. Even though the hotel was not near the centre of town, the staff helped me to find the closest Metro stop (Palos de la Frontera), which was only a few minutes from the hotel. The station to the centre of town is Sol or Callao which would get you out on Gran Villa.
4 out of 5
Recommended
for Everyone
by A verified traveler from laguna hills, ca

Great Location for Train travel

Posted Mar 29, 2017
Pros: Location
Cons: Restaurant choices, food was adequate and on the pricey side.
Location: Close to Sophia Museum etc. but our stay was mainly because of the train station
Good hotel for travelers in transit at Atocha train station. The hotel is comfortable, has parking and is less than 10 minutes walk from the train station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance into central madrid

Posted Mar 1, 2017
Good hotel within 20 mins walking into central area of Madrid and 20 mins in the opposite direction to rietro park
5 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

nothing else to ask for

Posted Feb 9, 2017
Pros: everything
Location: near metro near train near madrid
nice clean beautiful room verry clean well taken care of hotel profesional staff
5 out of 5
by IMAD ZAKI

convenient and very clean

Posted Jan 8, 2017 on Hotels
very good
1 out of 5
by A verified traveler

Horrible beds

Posted Dec 26, 2016 on Hotels
The room was big, and looked dated but we were surprised to find wardrobe beds instead of a comfortable double bed. The room was cold,and the beds were really uncomfortable. No value for money.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Guest, I would like to thank you for your comments about your recent stay at the hotel. We want to apologize if you didn’t like this type of room. We only have 2 of these, but we are in the process of improving part of our rooms and these two will be part of these changes. We appreciate your comments and welcome the opportunity to serve you again. Sincerely, General Manager
1 out of 5
by A verified traveler from e

Disgusting and outdated

Posted Dec 10, 2016
Disgusting and outdated and definitely not in the center of atocha or city center where u want to be
Comment from Hotel Management
Dec 22, 2016 by Teresa, Hotel Management
Dear Guest, I would like to thank you for your comments and the time you spend sending to us. We apologize that your recent stay did not meet expectations. In this moment, we are starting to make improvements at the hotel, including part of our rooms and common areas. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport, Louisiana

Great location, clean comfortable rooms

Posted Dec 4, 2016 on CheapTickets
Pros: We enjoyed the comfortable, clean rooms. The bathroom was big and had everything we needed.
Location: The hotel is a 12 minute fast walk from the Atocha Metro. Reina Cristina museum is right behind the metro station, and the Prado is an easy walk away.
Rafaelhoteles Atocha was a last minute change for my husband and I, and we were pleased with our decision. It was about a 10-12 minute walk from the Metro station (Atocha) and a little less from the Renfe station. Its location was perfect for our vacation- close the the three big museums and the main train station and a big Metro station. The room was nice, clean and a decent size for European hotel rooms. The walls were a little thin, so we could hear everything in other rooms and the hallways. Thankfully this wasn't a big problem for us. The staff was friendly and helpful on the few occasions I needed them. They even got us checked into our room early without any prior notice.
3 out of 5
by A verified traveler

Convenient Hotel - Close to Atocha Train Station

Posted Nov 28, 2016 on Hotels
This hotel is great for the price. It is close to Atocha train station, which connects you to places like Toledo and Sevilla, and a 40 minute walk/13 minute drive to the center of Madrid. The only downside is that the hotel is noisy. The walls are very thin, so sleeping in is difficult. You'll clearly hear other guests talking in their rooms or rooms being cleaned by hotel staff.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Estimado Cliente, Queremos pedirle disculpas por las molestias ocasionadas por el ruido. Nos gustaría avanzarle que hemos comenzado a realizar mejoras en nuestras habitaciones entre las que se encuentra la insonorización de las mismas, por lo que esperamos que en futuras visitas a la ciudad pueda volver al hotel a probar nuestras nuevas habitaciones y mencionarnos que le parecen los cambios. Agradecerle sus comentarios que nos ayudan a seguir mejorando en el día a día y el tiempo que ha empleado en hacérnoslos llegar. Quedamos a su disposición para cualquier cosa que pueda necesitar. Atentamente, Dirección del Hotel