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Balcony
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Guest reviews

4.8 out of 5 Exceptional
176 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air Conditioning
Restaurant
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPaseo de la Castellana7 min walk
Popular LocationWiZink Center2 min drive
Popular LocationNational Library3 min drive
AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)15 min drive

Choose dates to view prices

  • Classic Double Room

    4.9/5 guest room rating

    Room amenities

    • 236 sq ft
    • Sleeps 2
    More detailsClassic Double Room
  • Deluxe Double Room

    5/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 2
    More detailsDeluxe Double Room
  • Classic Double Room (Interior)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsClassic Double Room (Interior)
  • Family Room, Connecting Rooms

    5/5 guest room rating

    Room amenities

    • 527 sq ft
    • Sleeps 4
    More detailsFamily Room, Connecting Rooms
  • Classic Triple Room

    5/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 3
    More detailsClassic Triple Room
  • Double Room, Accessible

    5/5 guest room rating

    Room amenities

    • 236 sq ft
    • Sleeps 2
    More detailsDouble Room, Accessible
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 2
    More detailsJunior Suite
  • Superior Double Room

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    More detailsSuperior Double Room
  • Family Room, Connecting Rooms (Deluxe)

    5/5 guest room rating

    Room amenities

    • 699 sq ft
    • Sleeps 5
    More detailsFamily Room, Connecting Rooms (Deluxe)

About this area

Madrid

Located in Madrid's Salamanca neighborhood, Relais & Châteaux Heritage Madrid is near a metro station. Prado Museum and Royal Palace of Madrid are cultural highlights, and some of the area's notable landmarks include Puerta del Sol and Plaza Mayor. Looking to enjoy an event or a game? See what's going on at Santiago Bernabeu Stadium or Estadio Wanda Metropolitano.
Visit our Madrid travel guide
View in a map
Popular Location

What's nearby

  • Paseo de la Castellana - 7 min walk
  • WiZink Center - 2 min drive
  • Puerta de Alcala - 3 min drive
  • National Library - 3 min drive
  • Plaza de Cibeles - 3 min drive

Getting around

  • Madrid Recoletos Station - 3 min drive
  • Diego de Leon Station - 4 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 15 min drive

Restaurants

  • Cazorla — 3 min walk
  • Surtopía — 4 min walk
  • Madrid Centro Juan Bravo 25 — 4 min walk
  • Lots Coffee House — 4 min walk
  • Pinchos Udaberri — 5 min walk

About this property

Relais & Châteaux Heritage Madrid

Luxury Madrid hotel in Salamanca, walk to Paseo de la Castellana
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning. All 46 rooms feature thoughtful touches like bathrobes and slippers, along with free WiFi and iPod docks. Guests will also find 24-hour room service, flat-screen TVs, and minibars.
Relais & Châteaux Heritage Madrid offers 46 accommodations with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of Measures to reduce infection (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 30 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Linens

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Minibar

More

  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
1 per room (up to 15 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Airport shuttle fee: EUR 65 per vehicle (one-way)
  • Pet fee: EUR 30 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Relais & Châteaux Heritage Madrid and receive a full refund?
Yes, Relais & Châteaux Heritage Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to Relais & Châteaux Heritage Madrid cancellation policy on our site for more details about any exclusions or requirements.
Is Relais & Châteaux Heritage Madrid pet-friendly?
Yes, Relais & Châteaux Heritage Madrid allows pets (limit 1 per room) with a maximum weight of up to 15 lbs per pet. There's a fee of EUR 30 per pet, per night.
How much is parking at Relais & Châteaux Heritage Madrid?
This property doesn't offer parking.
What time is check-in at Relais & Châteaux Heritage Madrid?
Check-in is from 3 PM–midnight.
What time is check-out at Relais & Châteaux Heritage Madrid?
Check-out is at noon.
Does Relais & Châteaux Heritage Madrid provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 65 per vehicle, one-way, applies.
Where is Relais & Châteaux Heritage Madrid located?
Located in Salamanca, this luxury hotel is within 3 mi (5 km) of Santiago Bernabeu Stadium, Gran Via Street, and Prado Museum. Puerta del Sol and Plaza Mayor are also within 3 mi (5 km). Diego de Leon Station is only a 4-minute walk and Avenida de America Station is 6 minutes.
4.8
Exceptional
176 reviews
5 - Excellent
155
4 - Good
17
3 - Okay
3
2 - Poor
0
1 - Terrible
1

4.9/5

Cleanliness

4.9/5

Staff & service

4.6/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything, great location beautiful room awesome staff , super clean will def stay here again
Stayed 3 nights in Feb 2020

5/5 Excellent

Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional staff. Our concierge service from Luis was over the top. He went out of his way to map out directions to places we wanted to see on our trip. Great recommendations for restaurants, shopping and museums. As a frequent traveler, we wanted to be where the locals go. Highly recommend Mercado San Anton. Better vibe than the Mercado San Miguel. Also, our room was beautiful, clean and comfortable bed. Rooftop terrace to enjoy cocktails at night (bring a bottle of your favorite wine) and lounge chairs to tan in during the day. Get the Cabify app for high quality transportation at a low cost (also suggested by our concierge). Thank you to the fantastic staff!
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property with excellent staff and service. Charming decoration and good restaurant.
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with pets
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A very classy property, in a lovely area. Centrally located
Stayed 2 nights in Feb 2020

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