Choose dates to view prices

Relais & Châteaux Heritage Madrid

Photo gallery for Relais & Châteaux Heritage Madrid

Lounge
Balcony
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Relais & Châteaux Heritage Madrid

VIP Access

Relais & Châteaux Heritage Madrid

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
Map
Calle Diego de León, 43, Madrid, 28006

Explore the area

  • Popular LocationPaseo de la Castellana7 min walk
  • Popular LocationWiZink Center2 min drive
  • Popular LocationNational Library3 min drive
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)11 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Madrid

Relais & Châteaux Heritage Madrid is located in Salamanca, a neighborhood in Madrid, and is near a metro station. Prado Museum and Royal Palace of Madrid are cultural highlights, and some of the area's notable landmarks include Puerta del Sol and Plaza Mayor. Looking to enjoy an event or a game? See what's going on at Santiago Bernabeu Stadium or Estadio Wanda Metropolitano.

What's nearby

  • Paseo de la Castellana - 7 min walk
  • WiZink Center - 2 min drive
  • Puerta de Alcala - 3 min drive
  • National Library - 3 min drive
  • Hospital Gregorio Maranon - 3 min drive

Getting around

  • Madrid Recoletos Station - 3 min drive
  • Diego de Leon Station - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • Juanyta ME MATA - 2 min walk
  • Bar Escalera del 34 - 3 min walk
  • Cazorla - 3 min walk
  • Surtopía - 4 min walk
  • La Tagliatella - 4 min walk

About this property

Relais & Châteaux Heritage Madrid

5-star luxury hotel near Gran Via Street
Take advantage of a roundtrip airport shuttle, a terrace, and a coffee shop/cafe at Relais & Châteaux Heritage Madrid. Be sure to enjoy international cuisine at the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), concierge services, and a 24-hour front desk
  • Tour/ticket assistance, smoke-free premises, and an elevator
  • Multilingual staff, free newspapers, and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 46 rooms feature comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with designer toiletries and tubs or showers
  • Heating, daily housekeeping, and desks

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Minibar

More

  • Desk
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
1 per room (up to 15 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Airport shuttle fee: EUR 65 per vehicle (one-way)
  • Pet fee: EUR 30 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Frequently asked questions

Is Relais & Châteaux Heritage Madrid pet-friendly?

Yes, Relais & Châteaux Heritage Madrid allows pets (limit 1 per room) with a maximum weight of up to 15 lbs per pet. There's a fee of EUR 30 per pet, per night.

How much does it cost to stay at Relais & Châteaux Heritage Madrid?

As of Nov 28, 2022, prices found for a 1-night stay for 2 adults at Relais & Châteaux Heritage Madrid on Dec 4, 2022 start from $303.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Relais & Châteaux Heritage Madrid?

This property doesn't offer parking.

What time is check-in at Relais & Châteaux Heritage Madrid?

Check-in is from 3 PM - midnight.

What time is check-out at Relais & Châteaux Heritage Madrid?

Check-out is at noon.

Does Relais & Châteaux Heritage Madrid provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 65 per vehicle applies.

Where is Relais & Châteaux Heritage Madrid located?

Located in Salamanca, this luxury hotel is within 3 mi (5 km) of Santiago Bernabeu Stadium, Gran Via Street, and Prado Museum. Puerta del Sol and Plaza Mayor are also within 3 mi (5 km). Diego de Leon Station is only a 4-minute walk and Avenida de America Station is 6 minutes.

Can I cancel my reservation for free at Relais & Châteaux Heritage Madrid and receive a full refund?

Yes, Relais & Châteaux Heritage Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to Relais & Châteaux Heritage Madrid cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.6

Exceptional

Rating 10 - Excellent. 211 out of 246 reviews" "
" "10 - Excellent 86%
Rating 8 - Good. 29 out of 246 reviews" "
" "8 - Good 12%
Rating 6 - Okay. 4 out of 246 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 1 out of 246 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 1 out of 246 reviews" "
" "2 - Terrible 0%

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Excellent

Lucile
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. I highly recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

Alganesh
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decor balcony and excellent customer service
Stayed 1 night in Oct 2022

10/10 Excellent

Christina
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is terrific, helpful staff, good location. The food was not as good, not terrible but not great
Stayed 1 night in Sep 2022

10/10 Excellent

Madeleine
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service in every way.
Stayed 4 nights in Sep 2022

10/10 Excellent

katerina, Paradise Valley
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at this property for one week while in Madrid!!! The staff is amazing, the rooms fabulous and the food outstanding!!! It is located just twenty minutes from the airport, in beautiful tree lined streets with a large variety of restaurants within walking distance!!! If there was a six star rating I would definitely give this property that rating with no hesitation!!!!!!
Stayed 6 nights in Aug 2022

10/10 Excellent

ROBERT
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so exceptional and the accommodations were perfect. We would stay here again. We loved the family room setup.
Stayed 2 nights in Sep 2022

10/10 Excellent

NORMAN
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than helpful
Stayed 5 nights in Aug 2022

10/10 Excellent

alejandro
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Aug 2022

10/10 Excellent

Santiago
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Aug 2022

10/10 Excellent

Joe
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around!
Stayed 5 nights in Aug 2022