Dear Ms Barbara,Thank you for sharing your review of your stay.We're delighted to hear that our commitment to cleanliness met your expectations and that you enjoyed the refreshed state of our showers. It's also wonderful to learn that the refrigerator in your room, now stocked with a variety of items for your convenience, added to your room experience. Your kind words regarding our gastronomic offerings are much appreciated; our extensive buffet breakfast is indeed designed to provide a delightful start to the day with an array of choices to suit all tastes.Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Cherie,Thank you for providing feedback on your recent experience.We're glad to hear that our convenient location near Chamartín was a highlight of your stay. Our team strives to provide exceptional service, and we're happy to see that reflected in your satisfaction with the staff and room amenities. We apologize that our hotel did not meet your expectations in some areas. Please know that we take cleanliness very seriously, and we maintain a rigorous daily housekeeping schedule to ensure our guest rooms are impeccable. We're committed to offering our guests a tranquil room experience, and it's disconcerting to learn about your encounter with mold; this is certainly not in line with our standards. Our hotel has been partially renovated, and we continually assess areas for improvement to ensure our guests enjoy the quality and comfort we aim for. Your feedback is valuable to us and will be used to evaluate and enhance our accommodations.We hope we can provide you with an improved stay in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Federico,Thank you sharing your experience with us.We are delighted to hear that you enjoyed our buffet breakfast, offering a wide variety of options to suit different tastes. Our location near Chamartín train station and metro stations indeed provides convenient access to various parts of the city, making it easy for our guests to explore Madrid.We apologize for the discomfort you experienced with the mattress in your room. We understand the importance of a good night's sleep and would like to inform you that our Premium rooms are equipped with premium mattresses for enhanced comfort. We appreciate your feedback on this matter and will take it into consideration for future improvements. As for the surrounding area, we acknowledge that there is ongoing development, but we believe this will ultimately enhance the overall experience for our guests in the future.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Chester,Thank you for sharing your review.We appreciate your kind words about our service and room amenities. Our team strives to provide a comfortable and enjoyable stay for all our guests.We apologize for the inconvenience caused by the noise from the reception floor replacement during your stay. We understand how important a quiet environment is for our guests, and we assure you that this was a temporary situation. Regarding the smoking odor in your room, we would like to clarify that our hotel has designated non-smoking rooms and a smoking area outside. We will investigate this issue further to ensure that our non-smoking policy is being followed. Once again, we are sorry for any discomfort you experienced.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time share your feedback with us.We are glad to hear that our helpful staff and convenient location near the train station met your expectations. It's great to know that you found the room clean and comfortable, and that you were able to easily access the city center via the nearby metro station.We appreciate your feedback regarding the room's sound insulation and understand that it may have caused some inconvenience during your stay. Please know that we offer a variety of room types with different views and locations within the hotel, which may provide a quieter atmosphere. We encourage our guests to reach out to our reception team with any concerns, as they are always happy to assist in finding the best possible solution.We are hoping to welcome you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Matthew,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to have the pleasure of welcoming you back. With kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Leamsi, Many thanks for your review.We are delighted to hear that you appreciated the cleanliness of our rooms and the overall condition of the hotel. Our dedicated housekeeping team works diligently to maintain a high standard of cleanliness throughout the property. It is also wonderful to know that our service met your expectations. Our staff is committed to providing friendly and helpful assistance to all our guests, ensuring a pleasant stay.We will be happy to welcome you back in the future. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Tracy,Thank you for taking the time to leave a review.We are glad to hear that you found our hotel nice and appreciated the cleanliness and comfort of your room. However, we regret the inconvenience you experienced with the baggage claim area. Our front desk team is indeed responsible for managing the luggage room, and we understand that this may have caused a delay during busy times. We will take your feedback into consideration and evaluate possible improvements in this area. Regarding the breakfast, we offer a buffet with a variety of options, including gluten-free and allergy-friendly choices. We are always open to suggestions on how to enhance our guests' dining experience.We hope to welcome you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Calum,Thank you for this review.We are delighted to hear that you found our location convenient, being close to the main train station, allowing easy access to various parts of Madrid and Spain. It is also great to know that you enjoyed our excellent service and delicious breakfast offerings. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to seeing you again soon.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. William,Thank you for this review.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We hope we have the pleasure of seeing you on many more occasions. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. William,Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you found our location convenient for your overnight stay near Chamartin Railway Station. It's great to know that you were satisfied with the cleanliness of your room, the hotel condition, and the service provided by our staff. We appreciate your positive feedback on these aspects.We understand that you had some difficulty finding the way from the station to the hotel. We apologize for any inconvenience this may have caused. For future reference, our hotel is indeed very close to Chamartin Railway Station and Chamartín Metro Station, both just 0.2 km away. We will take your feedback into consideration and look into ways to improve the directions and signage for our guests.It would be a pleasure to have you return on another occasion. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Henrique,Thank you for this review.We are thrilled that everything met your expectations during your recent stay with us; especially our breakfast, a great way to start the day. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to welcoming you back on a future occasion. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. BernalThank you for taking the time to provide feedback about your time at our hotel.We are very sorry to hear that you experienced noise disturbance due to works going on outside of the hotel. We ask that guests make us aware of any such concerns during their stay so that we may find an immediate and suitable solution. Your comfort is of the utmost importance to us.We hope to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Daniel,Thank you for this review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Raquel,Thank you for sharing your experience.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Cheryl,Thank you for taking the time to share your review.Your satisfaction is one of our top priorities, and unfortunately, it seems that we did not meet all your expectations, and we would like to apologise. We are sorry you felt our service was not up to our usual high expectations; rest assured, we will address this with the manager.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Rose,Thank you for sharing your review of your stay.We are glad we were able to meet all your requirements for a perfect stay.Very best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Roberto,Thank you for this review.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to seeing you again in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Maria,We are grateful for this review about your recent stay.We apologize for the inconvenience caused by the seasonal pool closure. Our pool is indeed open only during the summer months, and we will make sure to communicate this more clearly in the future.We are also sorry to hear that our restaurant hours and menu did not meet your expectations. Our Central Plaza Restaurant offers a Mediterranean-style buffet for breakfast and lunch, and an à la carte snack service for dinner. We appreciate your feedback and will take it into consideration as we strive to match all our guests' expectations.Moreover, it is concerning to hear that you found our team to be rude, as we pride ourselves on our helpful and friendly team. We will address this issue with them to ensure that all guests receive the warm and professional service they deserve.We hope to see you again in the future. Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs. CherylWe appreciate receiving your opinion concerning your recent stay.We are pleased to know you had an enjoyable stay and greatly appreciate your kind mention of our team members. This positive feedback will inspire us to continue providing excellent service to every guest.We do carry out maintenance whenever necessary to keep our rooms and facilities up to date, however, we have noted your comment and will be considering it.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time share your feedback with us.It is rewarding to know that you received such courteous service during your stay.We are however sorry to hear that you experienced noise disturbance from the street. Perhaps we may assist you with booking one of our quieter interior rooms for your next visit?We take pride in providing fresh quality breakfast items to our guests and so are quite pleased to know that you enjoyed our buffet.We are hoping to welcome you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Steven,Thank you for taking the time to provide feedback about your time at our hotel.We are glad to know your stay with us was a pleasant experience.Our challenge is to make sure that we suit all our guests' tastes; our beds are of great quality, but it is not always possible to get this completely right for everyone.We all hope to welcome you back on a future visit. Kindest regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Reynaldo,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was pleasant. Thank you for your kind mention of our service, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to see you again soon for another enjoyable experience.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Darren,Greetings from Madrid!We are more than glad to know you have enjoyed a wonderful experience in Hotel Madrid Chamartín by Meliá!Feedbacks are very important for us to know how we can improve the procedures to meet the highest expectations.We hope you give us again the opportunity to provide you the best cares soon.Warm Regards,María Alonso GEX Manager

Dear Alicia,Thank you for sharing your review of your stay.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service in the future.It would be our pleasure to have you return on another occasion. Very best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Julie,Thank you for sharing this lovely review.We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Thank you for taking the time share your feedback with us.We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary.Please let us know of your concerns in the future, so our team can do their best to find a more comfortable solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible.We look forward to welcoming you back again in the future. Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mrs Mercedes,Thank you for taking the time to review your stay with us.We would like to believe that all pictures are representative of the establishment and examples of the different categories of rooms we have on offer.We do have varying categories of rooms with different views. We would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit.It would be a pleasure to have you return. Best wishes,Maria Fdez. Valderrama, Guest Service Center

Dear Gavin,Thank you for taking the time to share your review.We work hard to deliver an exceptional guest experience, and we are sorry if in your case we fell short. We would like to offer you our apologies and would appreciate knowing more details about what may have occurred.We look forward to welcoming you again. Best regards,Maria Fdez. Valderrama, Guest Service Center

Dear Calum,Thank you for taking the time to share your feedback.We are sorry to hear that you felt our service fell below the standards expected of us and apologize for any inconvenience. Your remarks have been duly noted and will be reviewed with our team.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Maria Fdez. Valderrama, Guest Service Center