Ratings based on 971 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Cdmx

Excelente ubicación y gran hotel!!!

Posted Sep 15, 2016
Muy muy a gusto. Buenas instalaciones, excelente servicio .
Comment from Hotel Management
Sep 18, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Estimado/a AAB, Muchas gracias por sus fantásticos comentarios y esperamos tener la oportunidad de darle la bienvenida en un futuro cercano, Mis más cordiales saludos, Paloma H
5 out of 5
by A verified traveler

Posted Sep 8, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted Sep 6, 2016
Fantastic location, right by the main sights and restaurants. Very walkable. Hotel of high standard of quality. Comfortable rooms. Staff quite friendly if a little busy
Comment from Hotel Management
Sep 15, 2016 by Manager The Westin Palace, madrid, Hotel Management
Dear Guest, Thank you so much for your great review! Happy to read that you enjoyed your stay with us as well as the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler

Hübsch aber sehr teuer Frühstück 37 Euro

Posted Sep 6, 2016
Pros: Das Hotel ist sehr schön
Cons: Nein
Location: Wir haben uns mit einem Taxi bewegt schon wegen den hohen Temperaturen von 39 Grad
Haben Freunde eingeladen zum Frühstück was sehr teuer wurde
Comment from Hotel Management
Sep 16, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Das Wohl unserer Gäste liegt uns am Herzen und Ihr Feedback ist sehr wertvoll für uns.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Gracias por su puntuación! Thank you for your score!
5 out of 5
by A verified traveler from Seattle

Close to the Retiro and Prada, staff was helpful.

Posted Sep 4, 2016
Pros: Location
Stayed twice during our vacation around Spain. Rooms were small but well appointed and comfortable.
Comment from Hotel Management
Sep 5, 2016 by palogar, Hotel Management
Dear guest, Thank you for taking the time to review the hotel. We do appreciate your comments in terms of location and staff. Looking forward to welcoming you again. Have a nice day Paloma G
4 out of 5
by A verified traveler from seoul

별 4개가 적당한 곳 가격대비 아쉬움이 많음

Posted Sep 3, 2016 on Hotels
유명세에 비하여, 여러가지로 아쉬운 곳, 체크 인 아웃의 남자 직원의 친절함외에는 별 5개를 주기 힘들다. 특히 아침식사 레스토랑은 멋진대 음식이 너무 형편없었다. 크고 약간 어수선한 느낌,
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review I apologize as we didn't meet your expectations with the service received. On the other hand, we're happy to read that you enjoyed the buffet breakfast under the Cupula Hope you will give us another opportunity to welcome you back and serve you better Best regards, Paloma H
5 out of 5
by A verified traveler from Lima

Posted Sep 3, 2016 on Hotels
Exelente
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Estimado cliente, Muchas gracias por la excelente valoración. Esperamos recibirle de nuevo en el hotel Saludos cordiales, PalomaG
3 out of 5
by A verified traveler

Posted Sep 3, 2016 on Orbitz
Horrible experience with customer service after my flight got cancelled on the way to Spain. I called to change my reservation as soon as I found out. The customer service agent at the hotel told me "its not our problem your flight got cancelled", and she refused to not charge me for our first scheduled night because it was less than 24 hours notice (it was 22 hours). I required 2 hours of many calls to the corporate office in the US before they refunded my money for the night I missed. I would expect better service from a high end hotel especially since I was still planning on keeping my reservation at the hotel for the rest of my time in Madrid.
Comment from Hotel Management
Sep 15, 2016 by Palohid, Manager the Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you for your feedback, First of all, I apologize as we didn't meet your expectations with the service provided by our staff. Hope you will give us another opportunity to welcome you back and serve you better, Best regards, Paloma H