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Overview of The Westin Palace, Madrid

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Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.
Happy face icon
Amazing hotel and amazing staff. Make you feel like royalty in The Westin Palace - Madrid.

Popular amenities

  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPaseo del Prado1 min walk
    Popular LocationThyssen-Bornemisza National Museum2 min walk
    Popular LocationPrado Museum6 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)23 min drive
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  • Executive Suite, 1 Bedroom, View, Corner

    Room amenities

    • 969 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 Bedroom, View, Corner
  • Royal Suite, 1 Bedroom, Non Smoking, View

    Room amenities

    • 1722 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsRoyal Suite, 1 Bedroom, Non Smoking, View
  • Premium Room, 1 King Bed, Non Smoking, View

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Non Smoking, View
  • Junior Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 592 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite, 1 Bedroom, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking, City View

    Room amenities

    • 754 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 Bedroom, Non Smoking, City View
  • Deluxe Room, 2 Twin Beds, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

    4.8/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking, Courtyard View
  • Premium Room, 1 Queen Bed, Non Smoking, View

    4.4/5 guest room rating

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 Queen Bed
    More detailsPremium Room, 1 Queen Bed, Non Smoking, View
  • Executive Room, 2 Twin Beds, Non Smoking

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsExecutive Room, 2 Twin Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking

    Room amenities

    • 312 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Non Smoking
  • Premium Room, 2 Twin Beds, Non Smoking, View

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsPremium Room, 2 Twin Beds, Non Smoking, View
  • Premium Room, 2 Twin Beds, Non Smoking, View

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsPremium Room, 2 Twin Beds, Non Smoking, View
  • Premium Room, 1 King Bed, Non Smoking, View

    3.9/5 guest room rating

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Non Smoking, View

About this area

Madrid

Located in Madrid's Golden Triangle of Art neighborhood, The Westin Palace, Madrid is in the city center and near a metro station. Teatro de la Zarzuela and House-Museum of Lope de Vega are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
Visit our Madrid travel guide
Popular Location

What's nearby

  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 2 min walk
  • Prado Museum - 6 min walk
  • Puerta del Sol - 7 min walk
  • Puerta de Alcala - 11 min walk

Getting around

  • Sevilla Station - 6 min walk
  • Madrid Recoletos Station - 13 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • Los Gatos — 3 min walk
  • La Huerta de Tudela — 3 min walk
  • Terra Mundi — 3 min walk
  • Lamucca de Prado — 3 min walk
  • Al Natural — 3 min walk

About this property

The Westin Palace, Madrid

Luxury Madrid hotel in Golden Triangle of Art, walk to Thyssen-Bornemisza National Museum
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Additionally, WiFi in public areas, coffee/tea in a common area, and massage/treatment rooms are onsite. All 470 soundproofed rooms feature WiFi and pillowtop beds. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, minibars, and LED TVs. Housekeeping is available on request.
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Awards and affiliations

The Westin Palace, Madrid is listed in the 2011 Condé Nast Traveler Top 100 List.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of Measures to reduce infection (Spain)
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 19 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (EUR 19 per day)

Parking and transportation

  • Valet parking: EUR 40 per night
  • Limited parking spaces
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 40 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 40 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
  • Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
  • Fee for wireless Internet in public areas: EUR 19 per day (rates may vary)
  • Valet parking fee: EUR 40 per night
  • Rollaway bed fee: EUR 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at The Westin Palace, Madrid and receive a full refund?
Yes, The Westin Palace, Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Palace, Madrid cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Westin Palace, Madrid?
As of Dec 2, 2020, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on Dec 24, 2020 start from $228, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Westin Palace, Madrid pet-friendly?
Yes, cats and dogs are allowed at this property. Service animals are exempt from fees.
How much is parking at The Westin Palace, Madrid?
Limited spots are available.
What time is check-in at The Westin Palace, Madrid?
Check-in is from 2:00 PM - 1 AM. Late check-in is available during limited hours.
What time is check-out at The Westin Palace, Madrid?
Check-out is at noon.
Where is The Westin Palace, Madrid located?
Located in Golden Triangle of Art, this luxury hotel is steps from Congress of Deputies, Fountain of Neptune, and Thyssen-Bornemisza National Museum. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Sevilla Station is 6 minutes by foot and Anton Martin Station is 6 minutes.
4.5
Wonderful
5 - Excellent
658
4 - Good
235
3 - Okay
62
2 - Poor
23
1 - Terrible
12

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Westin Palace - Madrid
Amazing hotel and amazing staff. Make you feel like royalty in The Westin Palace - Madrid.
Stayed 2 nights in Mar 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I am staying in Westin Palace the third time. I like this hotel. Excellent hotel perfectly located..
Stayed 3 nights in Nov 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent old world hotel
Magnificent hotel, in the top 2 we have ever stayed in. Breakfast buffet was OFF the charts amazing and under the stained glass dome, very special. Nothing even remotely negative to say. Room had 2 (American) double size beds and the hotel had automatically added a roll-away for our 15 year old and it was quite comfortable. The Palace could not be better located, we only used a taxi a couple of times the entire week as we could walk to everywhere we wanted to go. Great city, fantastic hotel A++++
Stayed 7 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent. Housekeeping personnel were friendly and wonderful. The rooms were very modern and bathroom was a nice space. I wished that upon our arrival at check in we would have been informed that the taxi cab employees were on strike and given us alternative options or suggestions on how to get around, especially in a foreign city/country. Also, a verbal explanation of the total number of restaurants would have been appreciated as we discovered there were more than one on the property. The buffet was nice to have available, however I was wishing for more of the Madrid or Spanish foods as an array of options, there were churros but no chocolate as they are known to go together. I’m a coffee lover, so I have to mention that their coffee was a huge disappointment. It was always lukewarm or cold. The champagne was delicious so I suppose that made up for the tasteless coffee. The wait staff were extremely courteous and attentive especially in the evening while having drinks and hours d’oeuvres in the beautiful Rotonda restaurant. Overall we had an outstanding eight night stay in the beautiful Westin Palace. I look forward to one day staying there again.
Stayed 8 nights in Jul 2018

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and located close to many places of interest. Its staff was wonderful.
Stayed 5 nights in Nov 2019