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The Westin Palace, Madrid

5.0 star property
Luxury spa hotel, a quick walk to Prado Museum
VIP Access

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for The Westin Palace, Madrid

Lobby
Premium bedding, pillowtop beds, minibar, in-room safe
Exterior
Royal Suite | Premium bedding, pillowtop beds, minibar, in-room safe
Restaurant

Reviews

9.2

Wonderful

Popular amenities

  • Bar
    BarBar
  • Spa
    SpaSpa
  • Pet friendly
    Pet friendlyPet friendly
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning
  • Gym
    GymGym

Check-in time

2:00 PM

Check-out time

12:00 PM

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Clos...
Paul
Jul 22, 2024
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View from property
Barceló Torre de Madrid
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9.4 out of 10, Exceptional, (1089)
The price is $166
includes taxes & fees
$151 per night
Aug 11 - Aug 12
Barceló Torre de Madrid

About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Plaza Mayor - 14 min walk
  • El Retiro Park - 3 min drive

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪100 Montaditos - ‬2 min walk

About this property

The Westin Palace, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Westin Palace, Madrid provides a terrace, shopping on site, and a garden. Indulge in a manicure/pedicure and a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Wedding services, tour/ticket assistance, and massage treatment rooms
  • Coffee/tea in the lobby, ATM/banking services, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Free infant beds, housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 1 2024 to August 31 2024 (completion date subject to change). The following areas are affected:
  • Exterior
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 42 per person
  • Rollaway bed fee: EUR 110.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Is The Westin Palace, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Westin Palace, Madrid?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on Aug 9, 2024 start from $290.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Palace, Madrid?

Limited spots are available.

What time is check-in at The Westin Palace, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Westin Palace, Madrid?

Check-out is at noon.

Where is The Westin Palace, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Thyssen-Bornemisza National Museum, Congress of Deputies, and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

The Westin Palace, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1004 reviews" "
Rating 8 - Good. 205 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Stayed 4 nights in Jul 2024

10/10 Excellent

Deyanira

Liked: Staff & service, property conditions & facilities
Very good service, location, warm rooms, they just need to clean daily the room floors
Stayed 8 nights in Jul 2024

10/10 Excellent

Veronica, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Dr. John M. Nelson

Traveled with partner
Very disappointing on our 3rd day. The room wasn’t cleaned until 18:15 after 2 calls to the front desk.
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Stayed 3 nights in May 2024

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, breakfast, service.
Stayed 2 nights in Jun 2024

8/10 Good

Mura Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is undergoing renovations. Our room was recently remodeled and looked great but the hallways and lobby are very antiquated. Certain portions of the hotel were also closed due to this reason. Buffet breakfast was included in our package and the spread was very good. Staff and service were also good.
Stayed 5 nights in Jun 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Ben Meirion, London

Traveled with partner
Liked: Cleanliness, staff & service
There were many things to like about this hotel but there were just too many things that were weak to give it more than three stars. What is to like: 1) location is great, 2) most of the staff had excellent service skills (for example there was a problem with our room when we checked in (lights in cupboards would not turn off) and they immediately moved us to a new room with an upgrade,3) beds are extremely comfortable, 4) quality of the refurbished rooms was very high. What did not work so well: 1) rooms facing the roads are can be noisy at night (bring ear plugs), 2) the hotel is under going major refurbishments, so it will be extremely noisy in the room during the day and there are teething problems in the new rooms too (note light issue above and TV worked but no channels after the first night, 3) some staff at breakfast do not speak English which resulted in my partner missing breakfast due to a tight check out time we needed to make our trip work. All in all it was fine, and I am pretty sure it will get better post refurbishment, but you do expect better given the price
Stayed 3 nights in Jun 2024

10/10 Excellent

ENRIQUE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my allbtime greats. We stay in this hotel every time we come to Madrid, which is quite often. Never disappoints. Hreat staff, best location!
Stayed 3 nights in Apr 2024

6/10 Okay

Bob

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lots of construction going on. The price isn’t worth it considering the daily heavy construction on all sides of the hotel. The famous dome ceiling in the lobby is closed for renovation.
Stayed 2 nights in Jun 2024

10/10 Excellent

German

Stayed 3 nights in Jun 2024

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive, Grand with great service! We’ll be back.
Stayed 3 nights in Jun 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Deseo terminen pronto la remodelación.
Stayed 2 nights in May 2024

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel is being remodeled. Despite what was said about the hours of construction, the workers started much earlier than announced and were very noisy. The gym is also very difficult to access and needs an update too. Otherwise loved the hotel and will return.
Stayed 2 nights in May 2024

8/10 Good

SOLI

Liked: Staff & service, property conditions & facilities
The location of
Stayed 4 nights in May 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the outside of the hotel, and inside, were under construction, so there was some noise and construction debris on our floor, though the workers had it all cleaned up by the end of the day. The breakfast buffet was not the best I've had (dried out hashbrowns, potatoes chronically almost gone), though it was still very decent. The room was elegant and comfortable, and the staff super helpful, especially the concierges, who were very friendly and helpful and directed us to some excellent nearby restaurants.
Stayed 3 nights in May 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was professional and friendly. Beautiful dining area with a nice breakfast buffet and variety of menu options, including vegetarian. Rooms are newly done and beautiful - included thoughtful details such as lighting options to brighten or dim areas of the room. Great shower with the exception that because it was partially open, excess water was flowing to the outside and needed extra towels on the floor to absorb. Great stay.
Stayed 3 nights in May 2024

10/10 Excellent

Mandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Chitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 3 nights in Apr 2024

8/10 Good

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was not good for me and my wife. We feel better when staying at the Gran Vía area, where we need to walk less to access our sites of interest. Breakfast options could be better. Access to Hotel is limited during weekends, where many city official activities occurred. However, this Hotel is beautiful and very well operated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024

8/10 Good

Arturo

Stayed 3 nights in Apr 2024

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Madrid (MAD-Adolfo Suárez Madrid-Barajas)