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The Westin Palace, Madrid

Photo gallery for The Westin Palace, Madrid

Exterior
Royal Suite, 1 Bedroom, Non Smoking, View | Premium bedding, pillowtop beds, minibar, in-room safe
Royal Suite, 1 Bedroom, Non Smoking, View | Premium bedding, pillowtop beds, minibar, in-room safe
Executive Suite, 1 Bedroom, Non Smoking (Street View) | Premium bedding, pillowtop beds, minibar, in-room safe
Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Westin Palace, Madrid

The Westin Palace, Madrid

5.0 star property

4.5/5 Wonderful

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

Explore the area

  • Popular LocationGran Via Street6 min walk
  • Popular LocationPuerta del Sol9 min walk
  • Popular LocationPlaza Mayor15 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)21 min drive

Room options

About this area

Madrid

The Westin Palace, Madrid is located in Madrid Centro, a neighborhood in Madrid, and is near a metro station. House-Museum of Lope de Vega and Teatro de la Zarzuela are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.

What's nearby

  • Congress of Deputies - 2 min walk
  • Fountain of Neptune - 2 min walk
  • Gran Via Street - 6 min walk
  • Puerta del Sol - 9 min walk
  • Plaza Mayor - 15 min walk

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • El Rincón - 3 min walk
  • Taberna de la Dolores - 3 min walk
  • Los Gatos - 3 min walk
  • Terra Mundi - 3 min walk
  • La Huerta de Tudela - 3 min walk

About this property

The Westin Palace, Madrid

5-star luxury hotel near Gran Via Street
Near Puerta del Sol and Plaza Mayor, The Westin Palace, Madrid provides a terrace, shopping on site, and a hair salon. Indulge in a massage and a manicure/pedicure at the onsite spa. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and car rentals on site.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), limo/town car service, and express check-out
  • Multilingual staff, wedding services, and massage treatment rooms
  • A computer station, ATM/banking services, and an elevator
  • Guest reviews speak well of the breakfast, helpful staff, and walkable location
Room features
All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Free infant beds, housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Onsite parking options include a garage
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 42 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 1 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: EUR 42 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
  • Rollaway bed fee: EUR 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Is The Westin Palace, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Westin Palace, Madrid?

As of Dec 1, 2022, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on Dec 19, 2022 start from $260.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Palace, Madrid?

Limited spots are available.

What time is check-in at The Westin Palace, Madrid?

Check-in is from 2:00 PM - 1 AM. Late check-in is available during limited hours.

What time is check-out at The Westin Palace, Madrid?

Check-out is at noon.

Where is The Westin Palace, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Congress of Deputies, Fountain of Neptune, and Thyssen-Bornemisza National Museum. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

Can I cancel my reservation for free at The Westin Palace, Madrid and receive a full refund?

Yes, The Westin Palace, Madrid offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Palace, Madrid cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 669 out of 996 reviews" "
" "5 - Excellent 67%
Rating 4 - Good. 219 out of 996 reviews" "
" "4 - Good 22%
Rating 3 - Okay. 58 out of 996 reviews" "
" "3 - Okay 6%
Rating 2 - Poor. 28 out of 996 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 22 out of 996 reviews" "
" "1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Siddheshwar
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, cozy stay in a very convenient location

5/5 Excellent

Srivatsan
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, Excellent rooms and best staff willing to help. Andres at front office was particularly helpful and went above and beyond to make us feel comfortable.
Stayed 2 nights in Nov 2022

1/5 Terrible

Richard
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Did not have the room I reserved
Stayed 2 nights in Nov 2022

4/5 Good

Jorge
Traveled with family
Liked: Staff & service
The location is unbeatable. The staff is always ready to assist you specially for a nice tip. Hotel is extremely clean but, it needs to be updated ASAP. Rooms are falling behind compared to other 5 start hotels on the area.
Stayed 3 nights in Oct 2022

5/5 Excellent

Maria
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and accommodating staff
Stayed 1 night in Oct 2022

5/5 Excellent

Kristen
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and beauty hotel. Rooms and bathroom large.
Stayed 2 nights in Oct 2022

5/5 Excellent

Rae
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing concierges. Thank you for a great stay
Stayed 3 nights in Oct 2022

5/5 Excellent

Emily
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our visit to Madrid.
Stayed 3 nights in Sep 2022

4/5 Good

Thomas
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel museum centric Quiet
Stayed 2 nights in Sep 2022

4/5 Good

Juan
Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is a classic hotel located at Fuente de Neptuno It has a good sushi bar The room is quiet snd it has an
Stayed 4 nights in Sep 2022