Ratings based on 963 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from 大阪

伝統あるが、古いホテル

Posted Nov 29, 2016
Cons: 遮音できれば
Location: 目の前が、プラド美術館で良い。
部屋でも隣室か廊下の音が聞こえ、古さがぬぐえない。アジア料理では、ウーロン茶をオーダーしたが、ジャスミン茶でしかも白湯のような感じでした。茶葉を追加したがあまり変わらなかった。茶葉のことがわかっていないかも。。。 コンシェルジェは、質問に丁寧にわかりやすく答えてくれありがたかった。
Comment from Hotel Management
Dec 1, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Kazu, Thank you for your review regarding your stay with us. First of all, I apologize as we didn't meet your expectations with the noises that you could hear from your room and the tea served at the Asian Gallery restaurant. I have shared your comments with the team to learn from them and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H
3 out of 5
by A verified traveler

Grand from the outside, but tired in the inside.

Posted Nov 21, 2016
Pros: Location and grand appearance. Good but not great gym.
Cons: Premium wifi was extra - lame. Gym was nice but weird to get to. Bar was ridiculously expensive (3x!) compared to all the great places nearby.
Location: Lots to,do in the museum district and and the Plaza Santa Ana and its tapas restaurant scene were nearby and cool places to be.
Stately and great location, BUT, kind of tired on the inside and Very loud in the evening from guests and staff breaking down from night before ore emptying garbage. Staff very nice and allowed us to check in early. Close to many things. Just old and tired and overpriced. Nearby 4 stars would have been preferred for much lower cost.
Comment from Hotel Management
Nov 22, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you for taking the time to describe the detailed aspect of your stay. I apologize as we didn' meet your expectations with same of the hotel áreas. I have shared your feedback with the team to learn from it and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H
5 out of 5
by A verified traveler

Great deal and lovely hotel.

Posted Nov 8, 2016
Pros: location and bathroom and overall bedroom standard
Cons: The mattress was a bit squeaky / not firm, but overall fine.
Comment from Hotel Management
Nov 10, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Guest, We're happy to know that you enjoyed the hotel location as well as the room occupied during your stay. Thank you so much for sharing your experience and looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler from US

Elegant classy venue

Posted Nov 2, 2016
Pros: The beauty and ambience are world class. The breakfast buffet is excellent as is the lovely and cozy hotel bar, where Hemigway visited.
Location: The location makes it very accessible to the major art museums and shopping district.
The Palace has timeless charm yet impeccable service. The staff goes over and above in its attention to excellent customer service.
Comment from Hotel Management
Nov 4, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Moira, Thank you so much for your great comments regarding the hotel and its services! Happy to read that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler from US

All in all an expensive but great hotel in Madrid

Posted Oct 19, 2016
Pros: The sense of being at home despite it grandeur style.
Cons: The Rotunda, for a cocktail, breakfast or dinner.
Location: Museum del Prado.
The Westin Hotel Madrid is well located, but if you are driving you have to go around the corner to get to the main lobby. Excellent staff and great foods at la Rotunda.
Comment from Hotel Management
Oct 20, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Vera Luca, Thank you so much for your great comments about our staff and restaurant La Rotonda and for recommending us! Happy to know that we were able to exceed your expectations and that you felt at home. Looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler

Great location, great room and great staff.

Posted Oct 12, 2016
The hotel is a beautiful piece of Madrid history with an excellent location. You can basically walk everywhere as we did. The room was spacious, clean and beautifully decorated. You feel like you're living in 1912 Madrid. Would highly recommend visiting Madrid and staying in this hotel, as we will next time we're in Madrid.
Comment from Hotel Management
Oct 13, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Guest,, thank you so much for such a wonderful review and for recommending us! We're delighted to know that we will welcome you in your next visit to Madrid Warm regards, Paloma H
5 out of 5
by A verified traveler

Close to city centre and museums

Posted Sep 20, 2016
Pros: Good old fashioned service
Cons: Coffee and tea in room
Welcomed despite a very delayed flight Good meals Helpful staff
Comment from Hotel Management
Sep 21, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you for taking the time to write your experience regarding your stay at the Westin Palace, Madrid! We're happy to read that you enjoyed your stay and the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler from Surrey, UK

Wonderful hotel in fantastic location.

Posted Sep 16, 2016
Pros: Room and bed comfort, ground floor guest areas, helpful and friendly staff, excellent service. Hotel location.
Cons: Provision of shower caps, cotton wool, slippers and mouthwash in bathrooms.
Location: Prado and Thyssen Boronenisza museums, Royal Palace, Cathedral, superb restaurants and shops.
We loved staying at this beautiful hotel. It is in a fantastic location close to museums, great restaurants and shops. Beds are blissfully comfortable and the rooms are well appointed. The lobby and guest seating/breakfast areas are very impressive. There is only one slight issue in that we did have to request slippers, shower caps, mouthwash and packs of cotton wool. However, they were delivered promptly to the room when requested. It would be great to have these in the room on arrival. That is a very minor point, however, in what was a fantastic stay, both at the beginning and end of our holiday in this beautiful part of Spain.
Comment from Hotel Management
Sep 18, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear John and Anne, Thank you so much for such a wonderful review! We're so happy to know that we were able to exceed your expectations with the hotel and its services We also take note of your feedback about the bathroom amenities for future decisions. Looking forward to welcome you back in the near future, My best regards, Paloma H
5 out of 5
by A verified traveler from Cdmx

Excelente ubicación y gran hotel!!!

Posted Sep 15, 2016
Muy muy a gusto. Buenas instalaciones, excelente servicio .
Comment from Hotel Management
Sep 18, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Estimado/a AAB, Muchas gracias por sus fantásticos comentarios y esperamos tener la oportunidad de darle la bienvenida en un futuro cercano, Mis más cordiales saludos, Paloma H
5 out of 5
by A verified traveler

Posted Sep 6, 2016
Fantastic location, right by the main sights and restaurants. Very walkable. Hotel of high standard of quality. Comfortable rooms. Staff quite friendly if a little busy
Comment from Hotel Management
Sep 15, 2016 by Manager The Westin Palace, madrid, Hotel Management
Dear Guest, Thank you so much for your great review! Happy to read that you enjoyed your stay with us as well as the service provided by our staff. Looking forward to welcome you back in the near future, My best regards, Paloma H