Wonderful hotel in fantastic location.
Posted Sep 16, 2016
We loved staying at this beautiful hotel. It is in a fantastic location close to museums, great restaurants and shops. Beds are blissfully comfortable and the rooms are well appointed. The lobby and guest seating/breakfast areas are very impressive. There is only one slight issue in that we did have to request slippers, shower caps, mouthwash and packs of cotton wool. However, they were delivered promptly to the room when requested. It would be great to have these in the room on arrival. That is a very minor point, however, in what was a fantastic stay, both at the beginning and end of our holiday in this beautiful part of Spain.
Comment from Hotel Management
Sep 18, 2016 by Manager The Westin Palace, Madrid, Hotel Management
Dear John and Anne,
Thank you so much for such a wonderful review!
We're so happy to know that we were able to exceed your expectations with the hotel and its services
We also take note of your feedback about the bathroom amenities for future decisions.
Looking forward to welcome you back in the near future,
My best regards,