Ratings based on 593 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very well located.

Posted Jul 15, 2017
Great location, near major attractions. Staff was very kind, clean rooms and very convinient. Good stay.
Comment from Hotel Management
Jul 21, 2017 by Clara García-Jiménez, Front Office Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area CA

Cute hotel. Near everything

Posted May 17, 2017
Pros: Staff
Cons: Nothing
Location: Great location and we were able to walk all over
The staff was fabulous. We walked everywhere. We had some difficulty locating the hotel but we eventually found it.
Comment from Hotel Management
May 20, 2017 by Clara García-Jiménez, Hotel Management
Dear Sanscarlet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted May 7, 2017
Well received at hotel entry. Room is kept clean.no coffee maker! Breakfast is well organised. Staff members attentive .
Comment from Hotel Management
May 20, 2017 by Clara García-Jiménez, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clara García-Jiménez Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good Hotel in a GOOD location

Posted Apr 21, 2017
Pros: Location
Cons: bathroom maintenance
I like the hotel overall. It has a good location. Walking distance to Prado Museum, Retiro Park, Atocha Train Station. In 20 minutes walk you could be at Plaza Mayor and in 10 more minutes at Royal Palace. Room was clean and efficient. Bathroom needs some upgrade and maintenance. Breakfast is nice. Stuff is very polite and attentive.
Comment from Hotel Management
Apr 22, 2017 by Mercure Madrid Centro, Hotel Management
Dear Dmitriy, Thank you very much for your review after staying with us! I am glad that you enjoyed your stay and that our great location allowed you to make the most of it! Thank you as well for your kind words for our team. I will share your comment with them. I am taking note of your suggestion in regards to the bathroom and we will take it into account for a future refurbishment, We look forward to welcoming you back soon! Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison

Great location in heart of Madrid

Posted Apr 16, 2017
Great location across the Street from the Prado museum. Easy walk to the Reina Sofia and the Puerta del Sol. Great staff who are very friendly. They answered all my questions and made my stay a delight.
Comment from Hotel Management
Apr 17, 2017 by Mercure Madrid Centro, Hotel Management
Dear Sydney, Thank you for your lovely comment! I am glad to read that you enjoyed your stay and that our colleagues made you feel welcome. Your satisfaction is the best reward to us! We hope that you can visit us again soon! Sincerely, Clara García-Jiménez Front Office Manager
4 out of 5
by Richard

Across the street from the Prado

Posted Apr 6, 2017 on Hotels
I was in Madrid to attend an opening at the Prado. The location of the Mercure was excellent. Then on the other side were a seeming infinity of bars & restaurants. The buffet breakfast was quite adequate.
Comment from Hotel Management
Apr 14, 2017 by Ana Chivite, Hotel Management
Dear Richard, Thank you very much for taking your time reviewing your stay with us! It is a pleasure to read that you enjoyed our great location and that you made the most of your stay. We look forward to welcoming you back in the near future. Sincerely, Clara García-Jiménez Front Office Manager
2 out of 5
by A verified traveler from Carshaltom surrey

Average hotel close to the important monuments

Posted Apr 5, 2017
Not a comfortable hotel. The shower was quite old.The breakfast was average.
Comment from Hotel Management
Apr 7, 2017 by Mercure Madrid Centro, Hotel Management
Dear norbert, Thank you very much for taking your time and sharing your opinion after your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and we will be reviewing the areas that you consider need improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara García-Jiménez Front Office Manager
3 out of 5
by MARIANA

I had better expectations

Posted Apr 4, 2017 on Hotels
The room needs improvements, the service was great, the breakfast was good too. Great Location.
Comment from Hotel Management
Apr 7, 2017 by Ana Chivite, Hotel Management
Dear Mariana, Tank you very much for leaving a review after your stay at Mercure Madrid Centro. I am specially glad to read that our staff provided a good service during your time here and that you enjoyed the breakfast and our great location. We are taking note of your suggestion for a future refurbishment. Once again, thank you for your time and we are looking forward to seeing you again! Sincerely, Clara García-Jiménez Front Office Manager
5 out of 5
by Annie

Posted Mar 16, 2017 on Hotels
Comment from Hotel Management
Apr 4, 2017 by Ana Chivite, Hotel Management
Dear Annie, Thank you very much for your great score! We look forward to welcoming you back at Mercure Madrid Centro. Sincerely, Clara García-Jiménez Front Office Manager
4 out of 5
by Ali Ural

Perfect location

Posted Mar 16, 2017 on Hotels
I have checked this hotel for my further visits to Madrid city.
Comment from Hotel Management
Apr 4, 2017 by Ana Chivite, Hotel Management
Dear Mr ALi Ural, Thank you for your review! It is a pleasure to read that you will be coming back to stay at Mercure Madrid Centro. We look forward to welcoming you back! Sincerely, Clara García-Jiménez Front Office Manager