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Reviews of Hotel Único Madrid - Small Luxury Hotels

5 out of 5
Hotel Único Madrid - Small Luxury Hotels
Claudio Coello 67, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 241 out of 323 reviews" "
Rating 8 - Good. 64 out of 323 reviews" "
Rating 6 - Okay. 12 out of 323 reviews" "
Rating 4 - Poor. 4 out of 323 reviews" "
Rating 2 - Terrible. 2 out of 323 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose, Coral Gables

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely professional and friendly. Breakfast is one off the best I have seen in the last few years. Rooms... even with an upgrade are on the smaller side.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejor servicio imposible
Servicio impecable. Atención al detalle
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Excelentes atenciones y servicio, lo único deficiente es que las habitaciones son muy pequeñas y mucho ruido del exterior.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and location
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in May 2023
Response from María Sánchez on Jun 29, 2023
Estimado Sr. Jose,Muchas gracias por su mensaje.Es un placer que cumplimos con sus expectativas y disfruto de su estancia en el hotel.Estaremos encantados de recibirle en futuras ocasiones.Quedo a su entera disposición para cualquier consulta.Un cordial saludo,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could do with slight touch up, but the location is great and all of the staff are PHENOMENAL…!!!! Will definitely be booking again soon..
Stayed 1 night in Apr 2023
Response from Front Desk Manager on Apr 27, 2023
Dear Mr. Patrick,Thank you very much for taking time to give us this good score.We noted your comments regarding the rooms that we will share with the director. We are delighted to learn the location and the assistance of our staff met your expectations. Once again, thank you so much for your time and consideration. Should you require any further assistance, please do not hesitate to contact me.We look forward to welcoming you again very soon at Hotel Unico.Best Regards,María Sánchez

10/10 Excellent

christine, new york

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful and charming hotel on a quiet street. Service was top notch. If you want to stay around the Salmanca neighborhood I would highly recommend this property. Comfortable room with lovely amenities.
Stayed 3 nights in Mar 2023

10/10 Excellent

Sonia Santos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the area of Salamanca! Great restaurants and stores next door. Very nice and clean room . Super friendly staff! Thank you for everything :)
Stayed 4 nights in Feb 2023

10/10 Excellent

Carol, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Olga

Stayed 1 night in Feb 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mazing hotel, amazing staff, amazing service, amazing location!

10/10 Excellent

Eduardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff attention

10/10 Excellent

Josebe

Stayed 3 nights in Oct 2022

10/10 Excellent

JAIME A CHAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Anders

Stayed 2 nights in Jul 2022

10/10 Excellent

VSA Designs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Perfect location.
Stayed 1 night in Jun 2022

10/10 Excellent

vimal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab place to stay
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022

10/10 Excellent

Pascale, cooperstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish you can control your room temperature it was very hot in the room
Stayed 1 night in Feb 2022

8/10 Good

Devi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a charming hotel to stay in. Really enjoyed it.
Stayed 1 night in Nov 2021

10/10 Excellent

Marcos Eleazar Pena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Miosotis

Stayed 1 night in Sep 2021

8/10 Good

Miosotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Sep 2021

10/10 Excellent

diego

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Cute hotel. Rooms are super small.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Location Location, not the rooms or the service
Rooms are micro unless you are in a junior suite. Service is not where it should be.
Stayed 4 nights in Mar 2021

10/10 Excellent

PEDRO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Manny, n Juan , Puerto Rico

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone of the staff wanted to make our stay better
Stayed 4 nights in Feb 2020
Response from Guest Experience Manager on Feb 10, 2020
Dear Valued Guest, Thank you for choosing our hotel. I am thrilled to learn that our staff made your stay special, It will be a pleasure to share your comments with the team. We look forward to welcoming you again very soon! Kindest regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. The staff were very friendly and helpful with making suggestions and reservations. The hotel was stylish, quiet and luxe!
Stayed 2 nights in Dec 2019
Response from Guest Experience Manager on Jan 3, 2020
Dear Valued Guest, Thank you very much for sharing you excellent review regarding your recent stay with us! I´m thrilled to learn that our team met your expectations and you enjoyed their recommendations. We hope to welcome you again very soon! Best regards and Happy New Year!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so professional, friendly and helpful. Beautiful hotel! Great location and amazing staff!
Stayed 1 night in Dec 2019
Response from Guest Experience Manager on Jan 3, 2020
Dear Michelle, Thank you so much for your excellent review! I am more than happy to learn that our property and the staff met all of your expectations. It was a pleasure for me to shre your words with them. We hope to welcome you again very soon! I remain at your entire disposal should you require any further assistance. Best regards,

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Justyna Kaminska Guest Experience Manager on Nov 2, 2019
Dear Martha, I hope you had a safe journey back home. I would like to thank you for having chosen to stay with us whilst visiting Madrid and for your excellent review. It was a real pleasure for all the team here to assist you during your stay. I hope we achieved our goal in making your stay memorable by providing an outstanding service. We hope to welcom you very soon again in Único Madrid! Best regards,

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services
Excellent services, good food and location
Stayed 2 nights in Aug 2019
Response from Justyna Kaminsa Guest Experience Manager on Sep 10, 2019
Dear Vivian, I would like to take another opportunity to thank you for having chosen to stay with us whilst visiting Madrid. It was a real pleasure for all the team here to assist you during your stay. I am happy to learn that we achieved our goal in making your stay memorable by providing an outstanding service, delicious food and unbeatable location. Once again, thank you so much for your time and consideration. Should you require any further assistance, please do not hesitate to contact me. We look forward to welcoming you again very soon at Hotel Unico. Kind regards,

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
The location is wonderful, right in the middle of a high-end shopping district. The hotel has great amenities and the staff went out of their way to make the stay perfect. The bathroom was gorgeous...we stayed in a junior suite. The breakfast was remarkable. A lovely, full-blown spread in a beautiful indoor/outdoor space. The only reason I didn't give it 5 stars is because the bed was way too firm. It must be a common complaint because they immediately offered a pillow-top that housekeeping put on. But I understand they will be getting new beds this month--Aug 2019--so that may not be an issue anymore. The other thing was only slanted ceiling windows in the suite...no side windows...which I prefer. But they do have some rooms with regular side wall windows. Because they are partners with the Principal Hotel, they have a van which we got to take advantage of on one occasion. And again, the staff went out of their way to make the stay right...we changed rooms twice! It's a smaller boutique hotel, not a grand hotel, but again...great location.
Stayed 2 nights in Jul 2019

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff went above and beyond to find me room that fits my need
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel moderno, cómodo, excelente ubicación, las personas muy amables. La cama un poco dura para mi gusto y la habitación chica pero suficiente para dos personas. Regresaría sin dudarlo.
Stayed 2 nights in Feb 2019

10/10 Excellent

GianCarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is simply unbeatable. Beautiful property, large modern rooms. But it was the service which made it stand out. An example: as I was checking out, inenquired where to ship a large number of musical instruments, to England (!). The staff immediately offered to do it for me.
Stayed 2 nights in Feb 2019

10/10 Excellent

Lucila Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Costis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited as a family for 3 days around Christmas time. We had a fantastic time in Madrid. The hotel is great. The rooms are large, very well appointed, with lot's of light and quiet. The common rooms of the hotel are very comfortable, never very busy, and great for a short burst of work (if needed). The staff is remarkably helpful and always with a smile. The gym is at the basement -- very functional, but not crowded. The hotel is situated in the Salamanca area, a great part of the city, with many shops, restaurants, cafes in close walking distance; and the museums in 15min walk away. The hotel is on a quiet street, so it is not affected by the activity one block away. Overall a great experience, both as a family and as a couple.
Stayed 3 nights in Dec 2018

10/10 Excellent

Marc, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Th accommodations were excellent, the location was splendid near all important sites, and the staff was uniformly wonderful
Stayed 9 nights in Oct 2018