Ratings based on 78 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Great hotel in central location. The staff were very helpful and friendly. The breakfast buffet is one of the best I have had in a hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent staff

Posted Jul 8, 2017
Staff was very friendly and helpful. Every request was met efficiently and with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Beautiful hotel near the heart of Madrid

Posted Jun 25, 2017
This hotel was beautiful! We were greeted with warm smiles and assistance with luggage to our room. The room was stocked full of robes, snacks in the fridge and plenty of soaps/shampoos. I cannot get over how beautiful this hotel was!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jun 6, 2017
Pros: Location and cleanliness
Cons: Air conditioning was not working at its best
Location: Close to Puerta del Sol and Plaza Mayor. Also walking distance from Plaza Cibeles and Museo Thyssen and Miseo del Prado.
The hotel is in a perfect location, you can walk to some of the most important spots in Madrid. The room was clean and spacious, everything worked perfectly. The staff was very nice.
3 out of 5
by A verified traveler

Nice Rooms, nice staff, internet doesn't work.

Posted Apr 20, 2017
Pros: Rooms pleasant, clean, well decorated.
Cons: Modern travelers need internet that works.
Location: Centrally located, good location.
The room is nice but you should definitely not go here if you have any need to use the internet. The internet drops constantly, loading is extraordinarily slow, and doesn't work at all much of the time. They have two portals, one that is Free and one that is premium. The premium portal is actually worse than the free one. It took me more than an hour to book a ticket that would normally take 5 minutes. If you remember how slow internet used to be with dial up back in the 90s, well this is worse than that.
5 out of 5
by Cyrus

This traveler left a rating score only Posted Apr 11, 2017 on Hotels
4 out of 5
by Diana

Great location

Posted Mar 21, 2017 on Hotels
Excelent location close to Seville metro station , and puerta del sol , plaza Mayor and lot of tapa places great breakfast excellent price for what you get!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017 on Orbitz
Excellent room, great location, the staff was great. Lots of toiletry of things you may not find in other hotels. Great places to eat a few blocks away.
4 out of 5
by Philip

Short visit to Madrid

Posted Feb 13, 2017 on Hotels
Short mix of business and pleasure in Madrid.
3 out of 5
by JUNGSIN

Posted Feb 6, 2017 on Hotels
the location is very good. but there is no complimentary water.