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The hotel is clearly going down the hill. Unprepared and not welcoming staff, not very clean rooms, trouble with air conditioning.. Plus the rooms are so badly designed that there are no hangers for the clothes or shelves
I love the Vincci Hotels. The rooms and bathrooms are always clean and organized that it feels like I am home. The breakfast is delicious. The reception is very warm and welcoming and it always smells nice. Plus it os located in the center of Madrid's Gran Via where there are many things to see, do and eat. I highly recommend the Vincci Hotels.
Great hotel located on the extremely vibrant Gran Via, close to many of the points on interest in this large city. Parking was a public lot right next door (the hotel gets a meaningful discount - some local street construction in June). Room was large and clean and modern. Service was excellent.
El hotel esta perfectamente ubicado sobre gran via. La habitacion es muy comoda y grande. Cerca de todo caminando pero una estacion de metro a 100mts. El rooftop bar hubo epocas en las que estaba mas movido, quizas mas en verano, ahora esta tranquilo y con las comodidades de siempre. Vuelvo siempre.
Great property, centrally located with easy access to every tourist's dream locations. I highly recommend buying showing tickets in advance as many theaters are within walking distance.
The staff was excellent and quick!
First, they make us to wait for a long time for check-in. The shower in the room is ridicules, when you take a shower all the water gets around as much as you care. The tub and the floor is so slippery that if you are not careful, you can slip in a second. The bed as not comfortable at all.
Thi hotel was lovely. Located in the theatre district it was very busy outside but tranquil inside the hotel. I also received a room upgrade and that made me very happy. Rooftop bar was cool
The house keeping would come in the room even when the do not disturb sign was hanging on the door. This happened 4 separate time during my stay. Twice in one morning while I was sleeping and another time when I didnt need service and didn't put my belongings away. I find this to be intrusive and why have door hangers if they're not followed.
Absolutely lovely hotel and staff in the perfect location! Only thing bad was the sliding door to the bathroom, would prefer a solid door but it’s not a deal breaker. We will most likely be back next year.
Amazing staff on the rooftop bar.
The location is excellent ! The check in was fast and the reception girl were very friendly and she even gave us an upgrade with the street view!!! The bed súper confortable and clean, the room was big and the minibar was very conveniente. Love everything about the hotel and will come again.