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Reviews of Wellington Hotel & Spa Madrid

5 out of 5
Wellington Hotel & Spa Madrid
Velazquez 8, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Great buffet breakfast.
Stayed 4 nights in Apr 2024
Response from Wellington Hotel & Spa Madrid on Apr 16, 2024
Dear John, Thank you very much for your nice feedback and feelings about Wellington Hotel & Spa Madrid.We are pleased to have met your expectations and appreciate your wonderful comment.Looking forward to welcoming you again in a near future.Best regards,

10/10 Excellent

Ferdinand

Liked: Amenities
Very good
Stayed 7 nights in Mar 2024
Response from Wellington Hotel & Spa Madrid on Apr 16, 2024
Dear Ferdinad, Thank you very much for your nice feedback and feelings about the Hotel. We are pleased to have met your expectations. Looking forward to welcoming you again in a near future.Best regards,

10/10 Excellent

Tania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in every way
Stayed 2 nights in Apr 2024
Response from Wellington Hotel & Spa Madrid on Apr 16, 2024
Dear Tania, Thank you very much for your fantastic review about your recent stay at Wellington Hotel & Spa Madrid. We are very glad to have met your expectations and we look forward to welcoming you again in a near future. Kind regards.

10/10 Excellent

Gerardo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great neighbourhood. excellent breakfast. Elegant setting
Stayed 2 nights in Mar 2024
Response from Wellington Hotel & Spa Madrid on Apr 3, 2024
Dear Gerardo, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

10/10 Excellent

Andrea, arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Classic old world, great bar with piano music. Delicious and extensive breakfast buffet. Overall wonderful!
Stayed 1 night in Mar 2024
Response from Wellington Hotel & Spa Madrid on Mar 18, 2024
Dear Andrea, Thank you for your feedback, we are delighted to read that you have enjoyed your stay at Wellington Hotel & Spa Madrid. Look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Juan, Pinecrest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the first time at the Wellington, always good and cozy , perfect location, this hotel is classic.
Stayed 3 nights in Feb 2024
Response from Wellington Hotel & Spa Madrid on Feb 26, 2024
Dear Juan, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property in a clean safe area with plenty to do.
Stayed 2 nights in Feb 2024
Response from Wellington Hotel & Spa Madrid on Feb 14, 2024
Dear Charles,We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Wellington Hotel & Spa Madrid on Mar 21, 2024
Estimado Leonel, Muchas gracias por su excelente valoración sobre Wellington Hotel & Spa Madrid. Reciba un cordial saludo,

10/10 Excellent

jose, miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay at the wellington
Stayed 6 nights in Dec 2023
Response from Wellington Hotel & Spa Madrid on Jan 30, 2024
Dear Jose, Thank you so much for your excellent feedback about Wellington Hotel & Spa Madrid. Look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Jose F. De

Traveled with family
Stayed 5 nights in Jan 2024
Response from Wellington Hotel & Spa Madrid on Jan 22, 2024
Estimado José, Muchas gracias por su excelente valoración sobre Wellington Hotel & Spa Madrid. Un cordial saludo,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Wellington Hotel & Spa Madrid on Jan 17, 2024
Estimado Óscar, Muchas gracias por su excelente valoración sobre Wellington Hotel & Spa Madrid. Esperamos volver a verle de nuevo muy pronto. Un cordial saludo,

10/10 Excellent

Viktoriia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wellington Hotel & Spa Madrid on Jan 9, 2024
Dear Viktoriia,Thank you for your feedback, we are delighted to read that you have enjoyed your stay with us. Look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Wellington Hotel & Spa Madrid on Jan 9, 2024
Dear Jose, Thank you so much for your excellent feedback about Wellington Hotel & Spa Madrid. Best regards,

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Wellington Hotel & Spa Madrid on Jan 8, 2024
Estimado Luis, Muchas gracias por su excelente valoración sobre nuestro hotel. Esperamos recibirle de nuevo muy pronto en Wellington Hotel & Spa Madrid. Reciba un cordial saludo,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Wellington Hotel & Spa Madrid on Nov 7, 2023
Dear Juan, Thank you so much for your fantastic review about your last stay with us. Look forward to welcoming you back in the near future.Best regards.

6/10 Okay

MANUEL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
the room was to small and the bathroom floor was broken
Stayed 4 nights in Oct 2023
Response from Wellington Hotel & Spa Madrid on Nov 7, 2023
Dear Manuel, First of all, thank you very much for choosing our hotel for your stay in Madrid and thank you for taking the time to evaluate our facilities. We will notify the technical service department to solve the problem in the bathroom. We would also like to inform you that most of the hotel rooms are currently being refurbished. We remain at your disposal for whatever you may need and we hope you give us a second chance to live the real Wellington experience. Best regards,

10/10 Excellent

alvaro

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Wellington Hotel & Spa Madrid on Nov 20, 2023
Estimado Álvaro, Muchas gracias por su excelente valoración sobre nuestras instalaciones. Reciba un cordial saludo,

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
As usual the Wellington will not disappoint. From the club level to the buffet breakfast all top notch.
Stayed 4 nights in Oct 2023
Response from Wellington Hotel & Spa Madrid on Oct 16, 2023
Dear Ricardo, Thank you very much for sharing your experiences with us, for your wonderful comment about our WEllington Club and buffet. We are very glad to have met your expectations. Looking forward to welcoming you again at Wellington Hotel & Spa Madrid in a near future.Best regards,

10/10 Excellent

ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual the Wellington will be the impecable hotel that you expect. The staff is excellent, the suites are modern, the club area is an oasis for a pre dinner snack, the daily breakfast buffet is a wonderful start of your day. All in; one of the top 5 Madrid hotels.
Stayed 3 nights in Oct 2023
Response from Wellington Hotel & Spa Madrid on Oct 9, 2023
Dear Ricardo, Thank you very much for your nice feedback and feelings about Wellington Hotel & Spa Madrid.We are pleased to have met your expectations and appreciate your wonderful comments about our staff, and services. We are very glad to have met your expectations. Best regards,

10/10 Excellent

Harriett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything and hope to return!
Stayed 3 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Oct 2, 2023
Dear Harriett, Thank you very much for your fantastic review about your recent stay at Wellington Hotel & Spa Madrid. We are very glad to have met your expectations and we look forward to welcoming you again in a near future. Kind regards.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Exceptional experience. The staff is remarkably cordial and accommodating. Strategically positioned in close proximity to Parque Retiró, it is unquestionably a highly secure locale. We effortlessly strolled to nearby restaurants with absolute peace of mind..
Stayed 7 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 27, 2023
Dear Mayra, Thank you very much for sharing your experiences with us, for your wonderful comment about tour staff and location. We are very glad to have met your expectations. Looking forward to welcoming you again at Wellington Hotel & Spa Madrid in a near future.Best regards,

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning could be more cooler
Stayed 2 nights in Jul 2023
Response from Wellington Hotel & Spa Madrid on Sep 27, 2023
Dear Karla, Thank you very much for your fantastic score about your recent stay at Wellington Hotel & Spa Madrid. We are very glad to have met your expectations and we will have your suggestions into account.Kind regards,

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Wellington Hotel & Spa Madrid on Oct 16, 2023
Dear Peter, Thank you so much for your nice feedback about your last saty with us. Best regards,

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Within easy walking distance of Retiro, Prada, Reina Sofia and the Thyssen. Many dining options nearby. Hotel is in a very upscale neighborhood.
Stayed 5 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 25, 2023
Dear Benajmin, Thank you very much for your nice feedback and feelings about Wellington Hotel & Spa Madrid. We are pleased to have met your expectations and appreciate your wonderful comments about our staff and location. Looking forward to welcoming you again in a near future.Best regards,

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad y excelente ubicación
Stayed 5 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 19, 2023
Estimado José, Muchas gracias por su excelente comentario sobre Wellington Hotel & Spa Madrid. Esperarnos recibirle muy pronto de nuevo. Reciba un cordial saludo,

2/10 Terrible

Maria teresa

Stayed 4 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 15, 2023
Estimada María Teresa, Gracias por el tiempo dedicado en valorar nuestro establecimiento. Vemos que no hemos cumplido con sus expectativas, con la intención de mejorar nuestros servicios rogaríamos nos indique los puntos de mejora que considera. Para ello le sugerimos que se ponga en contacto directo con nosotros a través del siguiente email: calidad@hotel-wellington.comMuchas gracias y reciba un cordial saludo,

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, personalized services....
Stayed 2 nights in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 12, 2023
Dear Jonathan, Thank you so much for your feedback and feelings about your last stay with us. Hope to see you soon. Best regards,

10/10 Excellent

Maria

Great!!
Stayed 1 night in Sep 2023
Response from Wellington Hotel & Spa Madrid on Sep 13, 2023
Dear María, Thank you so much for your nice feedback about your last stay with us. Hope to see you soon. Best regards,

10/10 Excellent

juan carlos

Stayed 4 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Sep 25, 2023
Estimado Juan Carlos, Muchas gracias por su excelente valoración sobre nuestras instalaciones. Reciba un cordial saludo,

10/10 Excellent

Carlos Espinosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien mantenido y la seleccion de desayunos es muy buena
Stayed 3 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Aug 29, 2023
Estimado Carlos, Le agradecemos el tiempo que ha dedicado en realizar tan amable comentario sobre nuestro Hotel y en especial sobre nuestro desayuno.Nos alegra enormemente haber superado sus expectativasEsperamos poder contar con su presencia en un futuro próximo. Un cordial saludo.

10/10 Excellent

Raul

Stayed 4 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Sep 18, 2023
Estimado Raúl, Muchas gracias por su excelente valoración sobre nuestro hotel. Reciba un cordial saludo,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in the best part of Madrid. Highly recommended. One knows what to expect in a 5 star hotel and the Wellington ticks all those boxes - fluffy towels, comfortable bed, excellent gym facilities and the like. The reason I keep coming back to the Wellington though is that it is emblematic of everything that is wonderful about Madrid. The hotel is decorated with Spanish art and the rooms have antique engravings in them. The staff in the hotel will address you formally but also with a warmth and friendliness that is hard to find in other hotels and even in other cities. There is a wonderful lounge next to reception area where you can relax over a drink and watch the old world of Madrid roll by. If you are fortunate you may see some bullfighters return from the ring. The location is the best in Madrid as Barrio Salamanca is very beautiful but an area in which people live as opposed to a tourist park. The quality of the restaurants in the area reflect this. And then you have the Retiro to walk all those extra kilos off. Wonderful.
Stayed 1 night in Aug 2023
Response from Wellington Hotel & Spa Madrid on Aug 17, 2023
Dear John, Thank you very much for your fantastic review about your recent stay at Wellington Hotel & Spa Madrid. We really apreciate your comments about our staff, facilities and location.We are very glad to have met your expectations and we look forward to welcoming you again in a near future. Kind regards,

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Everything was great. I’ve decided that’s my hotel when I go back to Madrid.
Stayed 3 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Aug 16, 2023
Dear Sara, Thank you very much for your nice feedback and feelings about our Hotel. We are pleased to have met your expectations. Looking forward to welcoming you again in a near future.Best regards,

10/10 Excellent

Lucila

Stayed 2 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Aug 29, 2023
Estimada Lucila,Muchas gracias por su excelente valoración sobre Wellington Hotel & Spa Madrid. Reciba un cordial saludo,

10/10 Excellent

Sue

Stayed 2 nights in Aug 2023
Response from Wellington Hotel & Spa Madrid on Aug 8, 2023
Dear Sue, Thank you so much for your excellent score about our facilities. We hope to see you soon. Best regards,

8/10 Good

Khalid

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Wellington Hotel & Spa Madrid on Jul 26, 2023
Dear Khalid, Thank you very much for your fantastic review about your recent stay at Wellington Hotel & Spa Madrid. We look forward to welcome you again in a near future.Best regards

10/10 Excellent

KIDERIZ

Traveled with group
Muy agradable
Stayed 3 nights in Jul 2023
Response from Wellington Hotel & Spa Madrid on Jul 19, 2023
Estimado Cliente, Queremos agradecerle su fantástica valoración y comentario en relación a su reciente estancia en Wellington Hotel & Spa Madrid.Esperamos darle la bienvenida en un futuro cercano, Reciba un cordial saludo

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Wellington Hotel & Spa Madrid on Jul 19, 2023
Dear Brent, Thank you for your fantastic assessmet in Expedia. Looking forward to welcome you again at Wellington Hotel & Spa in a near future.Best regards,

10/10 Excellent

Ananth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Wellington Hotel & Spa Madrid on Jul 12, 2023
Estimado Ananth, Muchas gracias por su maravillosa valoración en relación a su reciente estancia en Wellington Hotel & Spa Madrid. Esperamos darle la bienvenida en un futuro cercano, Reciba un cordial saludo

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The staff was super nice, the rooms were clean and comfortable. The Wellington Club on the 7th floor is awesome and the gym is the first hotel gym I've been to with actual barbells, racks and benches.
Stayed 8 nights in Jun 2023
Response from Wellington Hotel & Spa Madrid on Jun 19, 2023
Dear Álvaro, Thank you very much for your nice feedback and feelings about Wellington Hotel & Spa Madrid.We are pleased to have met your expectations and appreciate your wonderful comment.Best regards,

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Wellington Hotel & Spa Madrid on Apr 18, 2023
Dear Harry, Thank you so much for your excellent score about your last stay with us. Best regards and see you soon,

10/10 Excellent

John, Scottsdale

Stayed 3 nights in Apr 2023
Response from Wellington Hotel & Spa Madrid on May 5, 2023
Estimado John,Muchas gracias por su excelente valoración sobre Wellington Hotel & Spa Madrid. Un cordial saludo.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, but expensive food and services A/C in our room was warm, had to open windows to sleep.
Stayed 4 nights in Apr 2023
Response from Wellington Hotel & Spa Madrid on Apr 12, 2023
Dear Ana, Thank you for taking your time to write your review and for your wonderful comment about our location.Regarding to your comment about the A.C, we apoligize for any inconvenience this may have caused you. We have informed all the departments involved to improve it We hope to welcome you at Wellington Hotel & Spa Madrid once again.Kind regards,

10/10 Excellent

Campos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with high standard and quality.
Stayed 1 night in Apr 2023
Response from Wellington Hotel & Spa Madrid on Apr 10, 2023
Dear guests, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

10/10 Excellent

Gisela, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast and the mimosa delicious
Stayed 1 night in Mar 2023
Response from Wellington Hotel & Spa Madrid on Apr 3, 2023
Dear Gisela, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Wellington Hotel & Spa Madrid on Mar 21, 2023
Dear Hilary, Thank you so much for your excellent score about Wellington Hotel & Spa Madrid. Best regards,

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the best area of Madrid, walking distance to restaurants, shopping and el Retiro Park. Staff friendly and rooms comfortable and spacious
Stayed 1 night in Mar 2023
Response from Wellington Hotel & Spa Madrid on Mar 13, 2023
Dear Juan, Thank you for your feedback, we are delighted to read that you have enjoyed your stay at Wellington Hotel & Spa Madrid. Look forward to welcome you back in the near future.Best regards,

10/10 Excellent

indira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Feb 2023
Response from Wellington Hotel & Spa Madrid on Mar 2, 2023
Dear Indira, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,

8/10 Good

Miguel, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical hotel, excellent location, very good service, rooms comfortable but a little bit small, just one coffee and bar area busy every day with special events.
Stayed 5 nights in Feb 2023
Response from Wellington Hotel & Spa Madrid on Mar 2, 2023
Dear Miguel, Thank you very much for your nice feedback and feelings about the Hotel. We are pleased to have met your expectations. Regarding to your review about the rooms, we would like to inform you that, at the moment, some of facilities are being renovated. Looking forward to welcoming you again in a near future.Best regards,

10/10 Excellent

Fernando Herrero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always this Hotel is one of the nices all the way quality and service impeccable
Response from Wellington Hotel & Spa Madrid on Jan 12, 2023
Dear Fernando, We are very pleased to know you have enjoyed and we have been able to meet your expectations.Thanks for recommending us and hope to see you soon.Kind regards,