Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from vakencia

Servicio excelente

Posted Aug 10, 2016
He echado en falta una mejor información sobre los servicios del hotel, escasa y poco clara. De hecho no supe de la existencia del club en el ático.
Comment from Hotel Management
Aug 20, 2016 by Carlos Sánchez, Hotel Management
Estimado Antonio, Queremos agradecerle sinceramente el tiempo tomado en escribir su comentario. Tomamos nota de su comentario para ofrecer una mayor información sobre nuestros servicios. Será un honor tener la oportunidad de darle de nuevo la bienvenida a nuestro Hotel. Reciba un cordial saludo
5 out of 5
by A verified traveler from NY

Shopping and sightseeing with kids

Posted Aug 8, 2016
Pros: location staff and facilities.
Cons: not sure.
Location: retiro, estanque, shopping, movies, etc.
Great hotel, great location, great staff, were excellent with the children. Included in our rate was the 7th floor club room for drinks and snacks which was very nicely staffed.
Comment from Hotel Management
Aug 22, 2016 by Carlos Sánchez, Hotel Management
Dear Elisa, Thank you for sharing your experience on Expedia. We truly appreciate you taking the time to send feedback from your stay. We are glad you enjoyed our facilities and service, which made you have a pleasant stay with us. We are looking forward to welcoming you again in the near future. Best Regards.
5 out of 5
by A verified traveler from a

Lyxigt hotell i lugnt område

Posted Jul 31, 2016
Lyxigt hotell med spa och utomhus pool. Det var bra efter heta vistelsen i central Madrid. Hotellet ligger i lungt område mära retiro parken men nära Samaranka. Trevlig personal som kunde ge oss ba tips och guide. Andra personal var också bra. Alla hade service känsla. Jag bodde ett standarden i våning 2. Nära till hissen ändå tyst och nära till utgång mot poolen. Högre upp desto bättre standard (tror jag) men rummet duger bra.gott om utrymme som finns tillämpligt mycket toalett artiklar, drinkar, godis och kylskåpet. Bodde fem nätter och jag ville kombinera bad och stadsvandring. Lyckades bra. Jag vill absolut återvända till hotellet och Madrid.
Comment from Hotel Management
Aug 18, 2016 by Carlos Sánchez, Hotel Management
Dear Iz, Thank you very much for positive feedback and high rating in Expedia. We are delighted to see that you had a pleasant stay in our hotel and that you enjoyed it. Looking forward to welcome you again in the Wellington Hotel in a near future. Best Regards
4 out of 5
by A verified traveler from london

Old style hotel in a good location

Posted Jul 23, 2016
Pros: Hotel had some lovely old style features, sweeping staircase and charm in many ways. Pool area was great as was the breakfast
Cons: Staff at reception need improvement not overly friendly nor helpful, which is a shame as first impressions are important
Location: Close to all the major attractions and parks, good shopping, restaurants etc, a more upmarket area
Hotel is located in a good area for restaurants, shopping etc plus close enough walk to the major sites
Comment from Hotel Management
Aug 22, 2016 by Carlos Sánchez, Hotel Management
Dear Peter, We would like to thank you for sharing with us such great feedback from your recent stay at Hotel Wellington. We are glad you enjoyed our location, pool area and breakfast. Regarding your comment about the rooms, we will keep it in mind in order to improve. Looking forward to welcome you in the near future. Sincerely.
4 out of 5
by A verified traveler from Medellin, Colombia

Nice Hotel in a great location.

Posted Jul 22, 2016
Pros: Location
Cons: The service and facilities the Hotel can provide.
Location: Great for dinning and shopping.
The experience was good, the hotel is in a great location if you want to go out for dinning of shopping.
Comment from Hotel Management
Aug 22, 2016 by Carlos Sánchez, Hotel Management
Dear Guest, Thank you for your time and kindness in sharing your experience regarding our hotel. We apologize for any inconvenience you have suffered concerning your stay. We are pleased to hear you enjoyed the location. We are looking forward to welcoming you in the near future. Kind Regards.
5 out of 5
by A verified traveler from CDMX

Muy bonito y bien ubicado

Posted Jul 21, 2016
El hotel precioso, muy bien ubicado cerca del parque y en una Zona muy bonita. El personal muy atento y servicial. La alberca de buen tamaño considerando un hotel de ciudad. La habitacion de muy buen tamaño, la cama muy comoda y el baño tambien. Mi unica critica es que no tienen convertidores de corriente para uso de los hiespedes. Tuvimos que comprar uno para cargar el telefono celular. Pero si ofrecieron cargarlo en la recepcion.
Comment from Hotel Management
Aug 22, 2016 by Carlos Sánchez, Hotel Management
Estimado Cliente, Agradecemos sus comentarios y nos alegramos de que haya disfrutado de su estancia en el hotel, especialmente de la amabilidad del personal, de su ubicación y de sus servicios. Esperamos poder darle la bienvenida próximamente. Un cordial saludo,
5 out of 5
by A verified traveler

Great location

Posted Jul 17, 2016
Easy access to el Retiro park Only a couple of blocks away Great restaurant
Comment from Hotel Management
Jul 20, 2016 by Carlos Sánchez, Hotel Management
Dear Guest, From the Wellington Hotel, we would like to thank you very much for sharing your experiences with us. We highly appreciate your comment about the location. We are delighted to see that you had a pleasant stay and we would be honored to welcome you again the next time you visit Madrid. Kind regards
4 out of 5
by A verified traveler from New Jersey

Key is to get a Wellington Club room

Posted Jul 12, 2016
Pros: Very nice services. Very comfortable. Low key.
Cons: Bathrooms could use updating.
Location: Walking distance from anything you want to do in Madrid. The only time we took taxis was to go to bullfight, or were just too exhausted to walk back
We loved this hotel because we got the "Club" room access, which offers food and drink (included in the price of the room) all day long. After a long hot day in the city of Madrid, it is great to relax just steps from your room. This is a quieter part of the city, but everything is walkable and the metro is very close. The neighborhood food is very good, but a bit upscale - places you won't feel comfortable wearing shorts/sneakers.
Comment from Hotel Management
Jul 20, 2016 by Carlos Sánchez, Hotel Management
Dear Sharon, Thank you very much for sharing your experiences about your stay at the Wellington Hotel in Expedia. We highly appreciate your comment about the Wellington Club and services. We look forward to welcome you again in the Wellington Hotel in a near future. Best regards,
5 out of 5
by A verified traveler from Mexico

Hotel excelente ubicación

Posted Jul 8, 2016
Llegamos a las 8 de la mañana, el hotel estaba lleno, pero a las 9 de la mañana ya estaba lista nuestra habitación, Personal súper atento , comida deliciosa y muy buen servicio en su restaurante Goizzeko Muy recomendable
Comment from Hotel Management
Aug 22, 2016 by Carlos Sánchez, Hotel Management
Estimada Angelica, En nombre del Hotel Wellington, queremos agradecerle sus observaciones las cuales nos motivan a seguir mejorando y conseguir la plena satisfacción de nuestros clientes. speramos poder contar con su presencia entre nosotros en un futuro próximo. Un saludo.
5 out of 5
by A verified traveler from dallas texas

Beautiful propert in quiet Madrid neighborhood

Posted Jul 5, 2016
Loved the propert and location. Close enough to walk or short taxi to all prime spots but quiet locations as well. Well worth the club flier upgrade as we loved the ability to grab breakfast quickly and appetizers and drinks in the evening. Staff and doorman in particular very helpful