Ratings based on 53 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Peaceful surroundings shattered by a noisy wedding

Posted Jan 8, 2018
Pros: The grounds and the whole setting is beautiful.
Cons: The cleaning staff. The restaurant menu.
Location: We had a great Thai massage in the hotel. Rakthai village is well worth the difficult drive.
We have stayed here twice before this time and liked it enough to return. But this visit was disappointing. Thecleaning staff either forgot to leave any water in the rooms or forgot to leave fresh towels. We had two rooms but unfortunately my room took the full force of loud music. We stayed 3 nights and have decided not to stay here again. The dining room is attractive but western food is so limited that we had ham and cheese sandwiches. Very disappointing this time.
4 out of 5
by C. Mincey from Chiang Mai

I still like the "Imperial " brand

Posted May 14, 2017 on Hotels
Very quite. Not many people meant a terrible breakfast. Big disappointment
Comment from Hotel Management
Jun 2, 2017
Dear Valued Guest, We thank you very much for staying at The Imperial Mae Hong Son Resort. We are pleased that you have taken the time to send your feedback to us, as your comments are valuable to assist us in our continuous efforts for improving our service in the future. Please accept our sincerest apologies on the concerned matter, which we will share with our Food & Beverage team where steps will be taken for further improvements. We look forward to welcoming you back to The Imperial Mae Hong Son Resort again in the near future. Kind regards, Waraporn Meekerd Hotel Manager
3 out of 5
by Frank

Posted Jan 5, 2017 on Hotels
The property is starting to show its age. Breakfast buffet could be improved by having staff close the lids on the steamer trays to keep food warm, otherwise there was plenty of and a great variety of food.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
4 out of 5
by A verified traveler

Posted Dec 29, 2016 on Hotels
Clean but quite old.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
4 out of 5
by A verified traveler

Aging but a certain decadent charm.

Posted Dec 15, 2016 on Hotels
First impressions give a grand impression. The hotel is a way out of town in a pretty setting just off the main road (but no hint of road noise). There is a free shuttle bus but with somewhat odd running times almost as if the hotel wanted you to eat there rather than in town ;) Thankfully 17:30 proved ideal after busy days exploring with the next available return from town being 19:40. The beds are typically Thai, rock hard but perhaps with a hint of give. Probably the least hard we encountered. Given the hotel was nigh on empty, what on earth possessed them to stick guests in consecutive rooms. Our next door neighbours proved quiet but even so , stupid policy on the hotels part. Carrier pigeon would be faster than the hotel's WiFi. Have a good 4g sim, or patience .. A lot of patience! The staff were, except for reception, excellent. The hotel is sadly far, far larger than the number of guests and during checkout, reception showed they were probably bored. As the saying goes, want something doing, give it to a busy man. Reception weren't busy! Overall, we liked it but it's flawed. If the price was perhaps 20% lower then it would be forgiven but for the price in that area, it's not quite good enough for a 5 star review. the acid test: next time we're in Mae Hong Son would we stay here again, yes.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
4 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
5 out of 5
by A verified traveler

Another great Imperial property

Posted Oct 20, 2016 on Hotels
Reservation made thru Hotels.com and check in was a breeze. The room was spotless and the bed was like a cloud, not too hard or too soft. I wish they would have had coffee available in the room. A nice buffet breakfast had a good selection of foods. Check out was easy as check in, no problems.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
4 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
4 out of 5
by A verified traveler

Imperial not quite mint

Posted Mar 26, 2016 on Hotels
The Imperial is ok, staff very friendly, pool great and resturant food was pretty good. Hotel building could use a facelift.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to complete our guest questionnaire. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager
3 out of 5
by BARRY from Dubai

Imperial

Posted Mar 6, 2016 on Hotels
A pleasant break. A porter is required.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We thank you very much for staying at Imperial Mae Hong Son Hotel during your recent stay here in Mae Hong Son and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, Waraporn Meekerd Assistant Manager