Ratings based on 67 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

Relaxation

Posted Feb 8, 2017
Lovely hotel w rooms in 'villas' set in acres of grounds. Beautiful location and views. Staff were friendly, professional and went out of their way to be helpful. Exceptional breakfast buffet and excellent spa facilities with outside pool and flotation pool set among the trees.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pretoria

Room/restaurant

Posted Jan 10, 2017
Pros: Beautiful setting, very friendly staff everywhere.
Cons: Reception staff must be more pro-active when making accommodation bookings & ask guests to book early at the one a la carte restuarant available to av
Location: We were only there for one night
We had a wonderful stay there. In our room we had a big very wet sport on the carpet between the bedroom & passage area. We were very disappointed that the a la carte restaurant was all booked out & that nobody mentioned this to us at reception. At reception they said that they would do a booking for us at the restaurant & only when I phoned them later to find out at what time our booking was for, they told me that they could not do a booking for us. We then ate at the buffet restaurant where we had to call a waiter to our table every time we wanted somebody to serve us. We got our wine the third time we asked about it, about three qaurters of an hour after we sat down.
5 out of 5
by A verified traveler

beautiful place

Posted Dec 19, 2016 on Hotels
Enjoyed,excellent place to be
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Enjoyed our stay. Food was good. The Spa was a real experience - excellent service. The overall stay was good. Thank you for the great experience.
5 out of 5
by A verified traveler

Great service

Posted Nov 21, 2016 on Hotels
Wonderful service and treated like royalty It was my husband's birthday and it was continually celebrated and supported by the staff. Very memorable
5 out of 5
by A verified traveler

Tranquil, natural environment

Posted Nov 20, 2016 on Hotels
It was a good but brief stay. I will certainly come back and stay longer next time.
4 out of 5
by A verified traveler

Great location - Staff needs Training

Posted Oct 31, 2016 on Hotels
Service staff seem unhappy and they shared their frustrations with guests. 5* star establishments should have 24 hour room service
3 out of 5
by A verified traveler

Deteriorating standards

Posted Sep 22, 2016 on Hotels
Based on the service received, the hotel is undeserving of its rating. Buffet food ran out, meal orders took forever to arrive, waiters were clearly not sufficiently trained and the room service dinner menu was so limited. I have stayed at the hotel before but what I experienced this time around was a shadow of the hotel's former glory.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2016 on Hotels
4 out of 5
by A verified traveler from Roodeport

VERY GOOD

Posted Sep 4, 2016 on Hotels
Was great , but didn't feel quite safe in the evening without a safety lock on the front door