Ratings based on 1,916 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

Disgusting

Posted Oct 18, 2017
Arrived at the room and there was a naked man inside!!! Disgusting. Left the hotel and stayed somewhere else.
Comment from Hotel Management
Oct 21, 2017 by Brandon j, Hotel Management
Thank You for your feedback. We are sorry that your experience at our hotel was not up to your standard. Feel free to give us a call to further go into what did not satisfy with your stay. So we can in hopes provide a future better one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and value

Posted Oct 16, 2017
Enjoyed our stay at Best Western River North. The location was ideal for sight seeing and within walking distance to great restaurants. The bed was extremely comfortable. I would highly recommend Best Western River North for your Chicago stay.
Comment from Hotel Management
Oct 16, 2017 by Brandon J, Hotel Management
Thank you for your feedback. We are so glad you enjoyed your stay with us. Look forward to having you again next time you're in downtown Chicago
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Great staff

Posted Oct 15, 2017
The staff at this hotel are exceptional. They are helpful and extremely friendly. The location of the property is close to restaurants and sites. Great walking location. Pleasant restaurant located at the site. Recommend it for great value and staff!
Comment from Hotel Management
Nov 3, 2017 by Brandon J, Hotel Management
We're glad you enjoyed your stay. Look forward to having you again the next time you're in downtown Chicago
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Very Nice Staff

Posted Oct 14, 2017
Pros: The room and the front desk employees.
Location: The location was good, I found everything I needed in a walk distance.
My room was comfortable, big and clean. The whole staff were very nice.I had a great stay. Thank for the front desk people.
Comment from Hotel Management
Oct 14, 2017 by Brandon J, Hotel Management
Thank You for your feedback. We're glad you enjoyed your stay. Look forward to having you again next time you're in downtown Chicago
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Pleasant stay at the Best Western. The staff was very friendly and accommodating. Room was clean and updated. The exterior was under renovation to bring it up to the new BW brandingng. Only complaint would be the thin walls where we could hear our neighbors across the hall. And even the ceiling would creak with the people above is moving around.
Comment from Hotel Management
Oct 12, 2017 by Jabig. V, Hotel Management
Good Evening, Thank you for taking the time to write a review on your stay with us. We are glad that you had a great time in our area and enjoyed the rooms. We do apologize for any noise you encountered while here. We do hope that we shall see you soon. Safe Travels
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

good hotel near to city centre

Posted Sep 25, 2017
Pros: near to city centre and transport
Cons: the entrance to reception has several stairs making baggage carrying a problem arriving and leaving..
Location: location is good for city and transport for tourist locations is good
welcomed by staff both at reception and room staff
Comment from Hotel Management
Sep 28, 2017 by Jabig V. , Hotel Management
Thank you for taking the time to write a review on your stay with us. We are glad to hear that the city was easy to get around and you took advantage of the public transportation. Our staff would be glad to hear that your were pleased with their way of acknowledging our guests. We do apologize our entrance caused any problems for you we take all feedback into consideration to insure a better experience in the future. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice Hotel for Money and Position

Posted Sep 22, 2017
Pros: Great position. The restaurant attached to Hotel very good especially after a busy tiring day exploring.
Cons: Staff attitude
Location: Walking distance or express bus to Water Tower Shopping Centre/360 building. Near Red Line to Art Gallery and Museums. Shops nearby.
Staff uninterested, not particularly friendly and not helpful - know little about their city. Room was comfortable, perhaps a little small, bed nice, shower good. Coffee facilities available but no fridge. Some renovations going on but didn't affect us. The restaurant attached to Hotel was excellent and price reasonable. Hotel price was reasonable for Chicago where hotels are expensive. Hotel in great position, near transport. Would stay here again.
Comment from Hotel Management
Sep 28, 2017 by Jabig V, Hotel Management
Thank you for taking the time to write a review on your stay with us. We are pleased to hear that your stay in Chicago was pleasant and you took advantage of transportation and walking. We are sorry and extremely apologize for any staff interaction you may have encountered. This is not common and can assure you this will be addressed. We value all feedback to insure a better experience. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Panamá

GOOD. Near everything

Posted Sep 21, 2017
All was good enough. Family trip nice. Big room and bathroom. In front of Big Bus stop and Hard Rock restaurant and many others. Parking
Comment from Hotel Management
Sep 23, 2017 by Brandon J, Hotel Management
Thank You for your feedback. Look forward to having you again the next time you're in downtown Chicago
3 out of 5
by A verified traveler from Morgan Hill, CA

No frills - Satisfactory

Posted Sep 20, 2017
Pros: Location, price.
The hotel was fine, but nothing special. Good location, easy to get to anything we were doing that day.
Comment from Hotel Management
Sep 23, 2017 by Brandon J, Hotel Management
Thank You for your feedback. Look forward to having you again the next time you're in downtown Chicago
4 out of 5
Recommended
for Everyone
by A verified traveler from st. charles, mo

Updated hotel, loud

Posted Sep 18, 2017
Nicely renovated hotel in a great location to walk to many restaurants and the subway. It was loud at night. It's a smaller hotel so we were close to the street and near apartments.
Comment from Hotel Management
Sep 18, 2017 by Brandon J, Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay. Look forward to having you again.