Ratings based on 1,474 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from sarnia, ON

Great location walking distance most attractions

Posted Dec 11, 2017
Great hotel, amazing staff! Only recommendation is not to bring a large vehicle (full sized pickup), difficult to find parking for it.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Chicagoland area.
2 out of 5
by A verified traveler from cleveland

Dark, antiquated room

Posted Dec 10, 2017
We checked in, got to our room and were disappointed. You entered room thru dark hallway, and furnishings reminded me of 1960’s., with fluorescent lighting. Staff was friendly though, but we decided to change hotel.
Comment from Hotel Management
Dec 12, 2017 by Emily, Hotel Management
Thank you for sharing some feedback regarding your recent stay with us in Chicago. We are so sorry to hear our newly renovated hotel was not up to your standards. We do hope you will give us another chance on your next visit to Chicago!
2 out of 5
by A verified traveler from Denver, CO

Small Room..beware, sofa bed is a twin

Posted Nov 28, 2017
Booked a room with a King bed and a sofa bed for my family (2 adults and 2 children, ages 9 and 8). When we got to the room, discovered that the sofa bed is only a twin sized bed. Called the front desk many times and ended up being placed on hold and eventually hung up on. Actually was trying to inquire about the price and availability of adding the adjoining room to my reservation, but they never got back to me. Asked for additional blankets, sheets, and a pillow so that my son could sleep on the floor. Night manager finally showed up with these about 45 minutes later, and was told that it took so long because, "you guys requested a lot of linens." He said that he would slip a few breakfast vouchers under the door that evening to make up for the inaccurate room description, but that never happened either.
Comment from Hotel Management
Dec 4, 2017 by Emily, Hotel Management
Ben, Thank you for choosing the Courtyard by Marriott Magnificent Mile to host your most recent stay in Chicago. We take pride in our exceptional customer service, and we sincerely apologize that we fell short of that during your stay with us. I have brought this up to the appropriate Department Leaders, and we will be using this as a training experience. We do hope you give us another opportunity to host your next stay in Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient with reasonable price

Posted Oct 30, 2017
the hotel is just one block away from micigan ave.,and with only few minutes walk to a lot of great restaurant to the lake. very convenient if you are going to do some shopping. the room is pretty nice and clean. the only downside is the pillows. they are way too soft
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
Thank you for your great review. We are glad that you enjoyed your stay and the location. We appreciate your business and look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
overall it was a pleasant experience,. Room was comfortable and the location was very central, so that was a big advantage.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, would stay there again

Posted Oct 20, 2017
Pros: Everything. Cleanliness, bright, nice atmosphere. Had to use the laundry room to wash uniforms and was nice and clean, easy to get to.
Cons: Nothing
Hotel was easy to get to, very nice and clean, friendly staff. Pool area nice and clean, kids enjoyed. Room was great, clean and extra space with the king junior suite so worked well for our needs. We did not try the restaurant at the hotel.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their experience, and we are thrilled from your review that we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baxter, MN

Great hotel one block off Michigan Avenue.

Posted Oct 20, 2017
Stayed at this hotel with 2 sisters for a long week end. The hotel is well maintained, clean and comfortable. The first morning an earring was accidentally dropped down the sink drain. We called maintainence and they came immediately, removed the drain pipe and retrieved the earring. All of the staff were friendly and top rate. Highly recommend this hotel!!
Comment from Hotel Management
Dec 11, 2017 by Emily, Hotel Management
Thank you for sharing some feedback about your recent stay with us in Chicago. We are thrilled to hear the engineer was able to recover the earring that had slipped down the drain. We look forward to welcoming you back on your next adventure to Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hingham, Ma.

Downtown Chicago

Posted Oct 17, 2017
Pros: location
Excellent location and easy to navigate and walk through city
Comment from Hotel Management
Oct 18, 2017 by General Manager, Hotel Management
Alsion, Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We look forward that you will choose to stay with us again soon and have a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect spot for shopping and eating

Posted Oct 16, 2017
We stayed for one night we were upgraded to a King size bed the mattress wasn't very comfortable for my liking but that is the only complaint I have. The room was clean and the location was perfect for what we needed would definitely stay here again hopefully on a more comfortable mattress.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Oct 2, 2017
Fantastic stay - bed and pillows were extremely comfortable - hotel conveniently located - will be coming back again!
Comment from Hotel Management
Oct 2, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in downtown Chicago.