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Reviews of Embassy Suites by Hilton Chicago Downtown River North

4 out of 5
Embassy Suites by Hilton Chicago Downtown River North
600 N State St, Chicago, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 1022 out of 2205 reviews" "
Rating 8 - Good. 512 out of 2205 reviews" "
Rating 6 - Okay. 319 out of 2205 reviews" "
Rating 4 - Poor. 189 out of 2205 reviews" "
Rating 2 - Terrible. 163 out of 2205 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jill

Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Comfortable and spacious.
Stayed 3 nights in Apr 2024

10/10 Excellent

JOELITO P., MERIDEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to magnificent mile and nice restaurants around the area.
Stayed 3 nights in Apr 2024

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Howard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Breakfast buffet was really good. Would stay again. Great value.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Arielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pace overall
Stayed 3 nights in Apr 2024

8/10 Good

JoWanda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great. The breakfast options were excellent. My only complaint is that there is a super ling wait to get on/off the elevators during breakfast hours. You could be waiting 20 minutes or more to go up or down. Other than that our stay was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Nikeya

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel in many other states, but this was my worst experience. My room smelled like a wet dog. I had to keep my window open the whole time. There were people hanging outside their room doors as if they were living in an apartment building, letting their kids have races up and down the hallway. If you are planning on eating breakfast, be sure to have your good supportive shoes as you will be taking the stairs because the elevators do not accommodate the amount of people using the elevator at that time. for reference, we were on the 8th floor. There were young ladies eating breakfast with booty short-like underwear on as if they were in their own kitchen at home. The best part was having to lug all our suitcases for a family of five down the stairs to get to the basement to our car because once again, the hotel elevator does not accommodate the amount of people checking out at any giving time. I will NEVER stay at this hotel again.
Stayed 2 nights in Apr 2024

4/10 Poor

Denise

With the hotel only having one elevator we waiting over 15 minutes each time we needed to use it. With so many people waiting to use the elevator a big line was forming. Very inconvenient. The stairs wasn’t an option for us. The hotel was also hot.
Stayed 1 night in Apr 2024

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open feel of the hotel is amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Savitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Apr 2024

8/10 Good

Mohak

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is beautiful, our room was not necessarily all that clean. We asked for every other day cleaning, and we had to call to remind them. Breakfast staff were fantastic. Front desk staff were hit and miss. On day of checkout, one was incredibly short with me, just about trying to figure out how to get a taxi.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zach

They had tons of people there because it was spring break and one of the elevators wasn’t working the whole time which Matt you waited for five minutes or more every time you wanted to take an elevator.
Stayed 3 nights in Mar 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Construction seems over with. Elevators are a hassle. Expect to be waiting a bit in the morning or at night. Overall great stay though
Stayed 3 nights in Mar 2024

6/10 Okay

greg

Traveled with family
Stayed 4 nights in April, good location, staff were polite and courteous, but upon check in we reported that the toilet in our room was broken. We were told that an engineer would be up to fix it...after 3 more contacts with the front desk over the ensuing three days, they eventually came and replaced the broken handle. Obviously, something that should have been addressed at the initial indication of the issue, but after repeated promises by the front desk to get the problem resolved, it took a 4th follow up to get any action 3 days after we checked in. Location was good, the overall stay was what we expected from an Embassy Suites aside from the failure to address the broken toilet and the failure to apologize or offer any rate adjustment or other acknowledgement that working plumbing is a pretty fundamental issue in a hotel.
Stayed 4 nights in Apr 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality hour and breakfast. Public spaces very open and clean. The staff go out of their way to help make stay easier-simple things like breaking cash into smaller bills( even though mostly cashless world), grabbing silverware when breakfast area not open. We had a great experience for just a one night stay.
Stayed 1 night in Apr 2024

4/10 Poor

Tyler

Issue with Expedia and hotel - was on phone with both for way to long. Hotel staff dropped ball and lacked communication. Spoke with multiple people at hotel and kept making promises that weren't kept. Manager did not take responsibility for a reservation. Ended up going to a different hotel downtown Chicago (great stay, highly recommended the DoubleTree by Hilton) after having to alter travel plans the day before.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

william p

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Gerardo

Stayed 2 nights in Apr 2024

10/10 Excellent

Breshell

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay will be staying again.. staff was friendly and llove the bar lol
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Meryhennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Deanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the breakfast and our room was very comfortable. The staff were all very friendly and everything was clean. We would stay again 🙂
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Kimberly D

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

José

Traveled with family
Liked: Cleanliness
Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the complimentary drinks. We didn’t get the time to use them but thought that gesture had us loving Hilton even more!
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

eddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, nice for family.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Teresa, Portland

Stayed 4 nights in Mar 2024

6/10 Okay

Nicole

Traveled with family and small children, Traveled with family
Liked: Staff & service
The elevator situation was terrible. It took 10 minutes to get an elevator and when one finally arrived, it was usually full of people resulting in waiting longer for an elevator with room. It seemed like they only had one or two (of four) running at a time, even during peak hours. If you're in a hurry at any time during your stay, you'd need to take the stairs. Breakfast was complimentary but it was so busy that it was almost impossible to get anything, including a seat. The rooms were clean and the staff was friendly.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the evening receptions and the pool!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took a class of 20 high school seniors to Chicago, and our stay here went without a hitch, the breakfast was excellent, and having it there meant I didn't have to take them somewhere else for another meal. They put us all on the same floor and the staff was super helpful with my group. Will definitely stay here again next year!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us.

4/10 Poor

Robert

Traveled with family and small children
Long lines at check in. Dog barking in room next to us. Phone didn’t work so we couldn’t call down about the dog…elevator banks crazy busy so took forever to get elevators and tell the front desk about the dog. Soap and shampoo dispensers broken.
Stayed 1 night in Mar 2024

2/10 Terrible

Paloma

Disliked: Cleanliness, staff & service, property conditions & facilities
They were doing contriction and bad front desk costumer serive
Stayed 5 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

4/10 Poor

Nathan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is understaffed, and the infrastructure is slow and outdated. The elevator was so slow (over 5 minutes every time) that the dingy, garbage-strewn stairs were the primary mode of moving between floors for most guests in this 10 floor hotel. Having one desk clerk on staff at 5pm check-in shows poor management. We will not return to this hotel, and we may not ever stay at another Embassy Suites
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation. Too many kids. Tiny pool for size of hotel. 2/4 elevators were not working.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

8/10 Good

Dong Hyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the parking lot under the building was belong to the hotel, but it was not. The air conditionung was not effective, so I had cold night.
Stayed 2 nights in Mar 2024

4/10 Poor

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nhia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Check in was very easy and the staff was so nice and helpful. Although the hotel was very busy and full, our room was nice and quiet. We had a great stay and will definitely be coming back.
Stayed 1 night in Mar 2024

10/10 Excellent

Lizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, staff were friendly.
Stayed 1 night in Mar 2024

8/10 Good

Debonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Alan, Scotch Plains

Business traveler
Disliked: Cleanliness, staff & service
Room wasn't serviced the entire stay. The room was dirty from arrival. The deadbolt on the door was non-functioning and there was no "Do Not Disturb" sign for the room. Towels were dirty. Not up to standards of any Embassy Suites I've stayed at.
Stayed 2 nights in Mar 2024