Ratings based on 1,749 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Gals shopping trip

Posted Sep 18, 2017
Perfect location, close to shopping and night lives.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Cons: Price of Valet was very high
This was a great hotel and was close to everything.
Comment from Hotel Management
Sep 16, 2017 by PK, Hotel Management
Thanks for the feedback! Glad you had a great experience with us and we hope to see you again!
3 out of 5
by A verified traveler

Posted Sep 10, 2017
Clean. Rooms are disappointing, ie. careless, average style and outdated interiors, esp bathroom, carpet.
Comment from Hotel Management
Sep 16, 2017 by PK, Hotel Management
Thanks for the feedback. Sorry we weren't up to your standards. We do have a full renovation planned for this January which will absolutely address all the concerns you pointed out. Thanks again and we hope to see you after the renovation!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Pros: close to L and downtown, spacious room
Cons: there was poor control of temperature and no bathroom ventilation
Location: near fire station so there were sirens during the night
Overall good xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Sep 10, 2017 by PK, Hotel Management
Thanks for the feedback! Glad you had a good time with us. Sorry the sirens kept you up at night. We do offer earplugs to help mitigate the loud noise should you come back to the hotel. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo,DR

Excellent location!

Posted Sep 5, 2017
The hotel has a strategic location, close to commercial areas,,millennium park, restaurants and bars. I would stay here again.
Comment from Hotel Management
Sep 10, 2017 by PK, Hotel Management
Thanks for the feedback! Glad we were in a good spot for your traveling needs. We look forward to having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Very nice

Posted Aug 28, 2017
Hotel was nice and clean and Comfortable. our view was the building and rooftop next to us. Walking distance to many things I wanted to visit. Something about the room however made me and my daughter wake up with stuffy noses. But, I'm allergic to many laundry detergents. Taking my own pillow usually helps enough but not this time.
Comment from Hotel Management
Sep 2, 2017 by PK, Hotel Management
Thanks for the feedback. Glad you had a good time with us. Next time, please let us know about the allergies and we can put an air filter machine in the room for you! Should take care of the issue.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Nice hotel, walking distance to all downtown shopping. Fire department is next door as well as a very popular bar so can be a bit noisy
Comment from Hotel Management
Aug 27, 2017 by pperson, Hotel Management
Thank you for the compliment. Sorry for the outside noise. We hope you will visit with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 23, 2017
Staff was friendly and space was very comfortable. Great location
Comment from Hotel Management
Aug 27, 2017 by pperson, Hotel Management
Thank you for choosing to stay with us. We hope to see you again.
4 out of 5
by A verified traveler

Posted Aug 21, 2017
Great location for walking around the town but would not recommend staying again due to how rude hotel staff was during check in. Also never greeted when coming back into hotel. Very disappointed at how I was treated during check in.
Comment from Hotel Management
Aug 24, 2017 by PK, Hotel Management
Thanks for the feedback. Would like to hear more about your experience with rude staff as that does not sound like our property. If it is true, my sincerest apologies as that is not the way our team is here.
4 out of 5
by A verified traveler

Wonderful place but....

Posted Aug 17, 2017
Pros: Cleanliness, staff and food
Cons: Noise reduction
Location: There are bars and restaurants near and a 7-11 right on the corner
This hotel was clean, breakfast was good and the staff was amazing but I could hear everything outside of the room and did not sleep well here.
Comment from Hotel Management
Aug 20, 2017 by PK, Hotel Management
Thanks for the feedback. Glad you enjoyed the hotel and our staff but sorry that the outside noise bothered you. We do have complimentary ear plugs if you should find yourself back with us. Thanks again for the review.