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Reviews of Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel
350 West Wolf Point Plaza, Building 2, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 89 out of 1005 reviews" "
Rating 4 - Poor. 39 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was horrible. Our bath tub had pubic hairs in it and something splattered all over the picture.. don't even want to fathom what it was. I asked that it be cleaned. We left for 4 hours and they didn't clean it and I had to call again. Coffeepot didn't work had to have it replaced. Wasn't told about the parking or that I needed to bring in my parking rcpt so that they could validate it... Staff seemed extreme unknowledgeable. Pool was closed for maintenance. Was notified 3 days before our trip.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

8/10 Good

Daisy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 5 nights in Apr 2024

10/10 Excellent

Antaquisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

waskelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff who were helpful and generous with information.
Stayed 1 night in Apr 2024

8/10 Good

Carolina Ogawa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sara on Apr 14, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

8/10 Good

Todd

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for our 15th anniversary, I did note that with the reservation but they didn't mention it. The food at the restaurant was excellent but service was lacking. We had to ask for silverware and the server didn't check on us or offer drink refills. The hostess was very nice though. The room was clean and spacious. We also booked a premium "city view" which was looking west towards the suburbs, not east towards the loop and the lake. Also, parking is across the street and underground, no one explained that or that we needed to bring the ticket for validation. Overall, pleasant accommodations but not excellent service.
Stayed 3 nights in Apr 2024
Response from Sara on Apr 14, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously.

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except our last night there a group next to our room kept slamming their door in and out every 5 minutes until 3am and maybe that door needs to be checked our room was 1829 and it was on the right hand side next to us
Stayed 3 nights in Apr 2024
Response from Sara on Apr 14, 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

8/10 Good

Devon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Apr 2024
Response from Sara on Apr 9, 2024
We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Great breakfast for little cost. Clean. Accessible. Friendly staff. Nice bar and lounge. We were impressed and will return.
Stayed 2 nights in Apr 2024
Response from Sara on Apr 9, 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Leah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby/bar area with a market that had lots to choose from the few times we needed some medications, snacks, or dessert! Friendly staff in the lobby and very nice location with a beautiful view of the river. Walked to a nearby starbucks most mornings. The bathroom had some peeling wallpaper near the toilet/shower, a mysterious stain in the bathtub, and a red smear on the wall which is why I took a star off the cleanliness rating. There were also multiple empty drink glasses left in the hallways outside rooms for days. It didn’t bother us but the bar was definitely noisy at night and was able to be heard from our room at night.
Stayed 3 nights in Apr 2024
Response from Sara on Apr 9, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

avraham

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good and clean
Stayed 2 nights in Apr 2024
Response from Sara on Apr 9, 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

Melody, Godfrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel sits right on the river with a nice skyline view of the city. It is on a dead end street with not many bars/restaurants right next door so the area is calm and quiet.
Stayed 2 nights in Apr 2024
Response from Sara on Apr 7, 2024
I understand you had a poor experience at our hotel during your stay on due to the . We are pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and restaurant area was very nice, good food.
Stayed 2 nights in Mar 2024
Response from Sara on Apr 6, 2024
We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sara on Apr 6, 2024
We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

6/10 Okay

mackenzie

Disliked: Cleanliness, property conditions & facilities
Response from Sara on Apr 6, 2024
We sincerely apologize . We strive to provide exceptional service, and we regret that we fell short of your expectations.

8/10 Good

Catina

Traveled with family and small children
Liked: Property conditions & facilities
Rooms are nice and clean
Stayed 4 nights in Mar 2024
Response from Sara on Apr 6, 2024
We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

8/10 Good

ROMELYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sara on Apr 6, 2024
We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 Excellent

David

Stayed 2 nights in Mar 2024

8/10 Good

linda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.

10/10 Excellent

wangmo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 2 nights in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.

6/10 Okay

Ashley

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel! Location, parking and convenience was everything!! Unfortunately was supposed to have rooms side by side with the people we traveled with, but it took so long for our rooms to be clean/ ready we had to get rooms at opposite ends of the floor. As well as, I have 3 small children and was given a room with a handicap shower and no bathtub. Overall stay, was great though!!!!
Stayed 2 nights in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.

10/10 Excellent

CHRIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was are first time in Chicago the holiday inn wolf point was close to everything that we wanted to do we will definitely be back and definitely book the hotel again
Stayed 2 nights in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.

10/10 Excellent

Maria R, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sara on Mar 24, 2024
Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful.

6/10 Okay

Karen

Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Sara on Mar 24, 2024
Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful.

4/10 Poor

Tierra

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Overall okay place. Didn’t like the last minute extra fees but the place is not horrible.
Stayed 1 night in Mar 2024
Response from Sara on Mar 16, 2024
Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention

8/10 Good

Brian

Business traveler
To complicated
Stayed 1 night in Mar 2024
Response from Sara on Mar 16, 2024
Thank you so much for staying in our hotel . We appreciate your feedback.

10/10 Excellent

Tyler

Stayed 2 nights in Mar 2024
Response from Sara on Apr 6, 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded

10/10 Excellent

Hunter

Stayed 1 night in Mar 2024
Response from Sara on Apr 6, 2024
We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.

6/10 Okay

Brieanna

Stayed 1 night in Mar 2024
Response from Sara on Mar 30, 2024
We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, safe was friendly, bed was comfortable. Would stay again!
Stayed 1 night in Mar 2024
Response from Sara on Mar 20, 2024
We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Sara on Mar 20, 2024
We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

HYUN WOO

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from Sara on Mar 24, 2024
Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful.

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love the view from the restaurant and it was awesome using the swimming pool, every thing was great, thank you so much for your hospitality. Sincerely Meshe
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable bed I’ve ever slept in
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in town

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Walking distance to everything. Rooms clean. Front desk very accommodating :)
Stayed 3 nights in Feb 2024

10/10 Excellent

Nadejda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
Thank you so much for staying with us! We truly hope we can have you visit us again!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll book it again
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We can't wait to have you visit us again!

10/10 Excellent

tiffany

Traveled with group, Traveled with family
Hotel is amazing and staff was very nice. I will be coming back.
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We look forward to your next stay with us!

2/10 Terrible

Ricky

It was okay i was overcharged
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We are so sorry if there was a mistake on our end. Please call our desk so we can review any billing issues that may have occurred.

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy cómodo y excelente ubicación.
Stayed 2 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
Thank you for the 5 star rating!

10/10 Excellent

ARRY

Liked: Cleanliness, staff & service
Response from hotelmanager on Feb 20, 2024
Thank you for the 5-star rating!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
We hope to see you again!