Ratings based on 1,749 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Daughter was in the Chicago Marathon

Posted Oct 20, 2017
Pros: The convenience of the location; friendly staff plus the wait staff at the Café Merchants was very friendly. Excellent Buffet.
Location: The location was perfect. Our daughter and grandchildren were able to do some sightseeing prior to Sunday of the marathon.
Pleasantly surprised of the location; close to what we wanted to do. Enjoyed the River Walk. Watched the marathon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wabasso, MN

Posted Oct 15, 2017
Very nice hotel. Even nicer staff. The only thing that bothered me was I booked a king bed and we were put in a double bed room. Not pleased with that. Otherwise, a good stay.
Comment from Hotel Management
Oct 18, 2017 by Maura C. , Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great view

Posted Oct 10, 2017
Hotel was great, staff was good and bad. Had great service in the bar close to the lobby. Twice I had to wait for the front desk workers to finish their personal conversations before they assisted me. Not the end of the world by any means but not the most professional. I would recommend more signage to direct people. Very confusing finding the desk the first time.
Comment from Hotel Management
Oct 12, 2017 by Maura C, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
The hotel was very clean and the breakfast buffet was out of this world.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice downtown hotel

Posted Sep 28, 2017
The view from our room was of cinderblock walls. You must take multiple elevators to get to the hotel and room.
4 out of 5
by A verified traveler from chicago mart plaza

It was okay

Posted Sep 28, 2017
Food and service was terrible Maid service was knocking on the door at 7:00am. Sheets were not changed
Comment from Hotel Management
Oct 3, 2017 by Maura C. , Hotel Management
We apologize our service was not up to par during your visit and we will relay your comments to our staff. We value your comments and welcome the opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Comfy bed, all the amenities, quiet. We received two free drink tickets upon arrival to the skyline bar overlooking the river. Went to "the Brunch" for breakfast 3 blocks away. Good healthy meals and priced reasonably. My favorite part was renting divy bikes and riding along the shore. Beautiful weather in September.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Everything was enjoyable. All staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

I LOVE this hotel!

Posted Sep 6, 2017
Beautiful hotel, staff is AMAZING, and the rooms are comfortable. This is our go to Chicago Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. John's, NL

Awesome Hotel

Posted Aug 27, 2017
This hotel was perfect for mine and my boyfriend's trip. Finding the hotel was super easy and the check in process was really quick and friendly. We were on the 16th floor and the room was huge. So clean and modern. We had the "city view" but we could see the river from our room. The most convenient part of this hotel is that it is connected to the Merchandise Mart by a skywalk. Go past the bell station behind the wall and take those elevators behind there to floor 2 and go to the food court. We ate breakfast there every morning because there was a mcdonalds, dunkin donuts and an awesome kefir smoothie shop. Also the brown line train leaves from the Merchandise Mart which makes it convenient for trains. The hotel is a bit far away from popular spots but you can easily walk, get trains or uber or lyft. I would definitely stay at this hotel again.
Comment from Hotel Management
Aug 28, 2017 by Maura , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.