Ratings based on 5,070 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Posted Feb 12, 2018
Nice, comfortable and quite was very pleasing would definitely stay there again .
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Good option

Posted Feb 10, 2018
It is a nice hotel for the price you are paying, everything is at a walking distance and very safe area.
2 out of 5
by A verified traveler

Posted Feb 4, 2018
The lobby is beautiful and the staff were very pleasant, but our room was disappointing. The bed was comfortable, but the bathroom was dinghy, we couldn't control the thermostat, the faucets leaked, the tv didn't work, and our door key didn't always work properly. It was fine for a night, but I don't think we'll be back.
Comment from Hotel Management
Feb 6, 2018 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2018
Hotel rooms definitely need to be updated. Fixtures are old, carpet near elevators is very rippled. Room seemed to be clean, but the old fixtures made it appear dingy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Jan 31, 2018
For the price the hotel was great. Right in the middle of everything. Close to pubs shopping restaurants and all the sights. Will stay again
3 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Economical and great location.

Posted Jan 27, 2018
We stay here frequently. Great location and economical. Rooms are a little dated, but this is a good place to stay for an overnight in the city.
Comment from Hotel Management
Jan 27, 2018 by Customer Service, Hotel Management
Thank you for the feedback, Jason. While it's great you enjoyed your time with us so much, we regret that our hotel didn't meet your expectations. We look forward to hosting you again soon for a more positive experience. Have a great day!
2 out of 5
Recommended
for Everyone
by A verified traveler from Cdmx

Price and location

Posted Jan 26, 2018
First of all, it was clean and with a great location. it's very old and needs to be renewed urgently The toilet seat was to laugh, so small couldn't seat. As I said location is amazing and overall it's clean, I have to say also that my room was not made one day and nobody care, but no big deal, I was happy for the price I paid
Comment from Hotel Management
Jan 28, 2018 by Customer Service, Hotel Management
We appreciate the feedback, Alejandro. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret that the condition of your room wasn't up to par. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from ohio

hotel needs some updates

Posted Jan 22, 2018
Pros: price, location, and people who work there
Cons: just about everything about this hotel, but especially with regards to the loud music. We didn't care about the choice of music, but the volume
Location: central to most things around michigan avenue and the event we were there to attend at Oak Street Beach
HATED the music pumping inside and outside of this hotel....it was SO loud you couldn't hear yourself think, let alone try to talk to someone in the very nice lobby seating area. This could be enough to make me look for another hotel the next time i'm in chicago. The people at the check in told me the mgtment wants this and they are not allowed to lower the volume. Room was ok, although we did see things on the carpet that should have been vacuumed before we got the room, the carpet in the hallways was in really bad shape, and the baseboards everywhere need paint. That being said, the price was right, the location was wonderful, and it suited our needs at the time. Music was our biggest concern......
Comment from Hotel Management
Jan 25, 2018 by Customer Service, Hotel Management
Thank you for sharing your feedback, Rose. We appreciate your input. It's great that you loved our excellent location. However, we regret that your time with us was less than ideal. We care about the comfort and satisfaction of our guests so we'll be addressing your concerns with the appropriate members of our team for improvement. We look forward to having you back again soon for an even more positive experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay!

Posted Jan 22, 2018
To be honest, the rooms could use an update. But considering how close it is to EVERYTHING, you won't find yourself spending much time in the room anyhow!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2018
Great Location for shopping and dinner. The staff was nice and the hotel was clean.