Ratings based on 2,737 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from lexington,ky

Great Location

Posted Sep 7, 2017
Pros: The location was perfect.
Location: A great location with many places to visit.
A great hotel location for shopping and sight seeing. Lots of wonderful restaurants within walking distance from the hotel.
Comment from Hotel Management
Sep 8, 2017 by Ronald, Hotel Management
Dear Linda, Thank you for sharing your feedback with us. I am glad to see you had a wonderful stay at our hotel on the Mag Mile. We look forward to seeing you again soon. Sincerely, Ronald Hoogebrugge General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, IL

Nice staff, beautiful room and view

Posted Sep 5, 2017
As soon as we checked in, the front desk personnel noticed from my ID that it was my birthday and automatically upgraded my room to a suite, provided two free cocktails at Michael Jordan's Bar, provided free wifi and free breakfast. Everyone was very kind and the room was beautiful with a nice view of the city. I would definitely recommend staying at this hotel.
Comment from Hotel Management
Sep 8, 2017 by Ronald, Hotel Management
Dear Kira, Thank you for taking the time to share your feedback. I am glad to see you enjoyed your stay with us. We look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Sep 4, 2017
Pros: Everything besides the price of parking.
Cons: Price of parking.
Location: in the heart of everything.
Great pace to stay and great location. Awesome to have a Starbucks in the hotel and the restaurant was good as well.
Comment from Hotel Management
Sep 5, 2017 by Ronald, Hotel Management
Dear Jeremy, Thank you for sharing your experience with us. I am glad to see your stay was most enjoyable. Please check out our parking package that offers great savings to those driving in. We look forward to seeing you again soon. Sincerely, Ronald Hoogerbrugge General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Chicago downtown!

Posted Aug 27, 2017
Great place to stay. This hotel is close to everything on Michigan Ave. Very nice place to stay with charm!
Comment from Hotel Management
Aug 28, 2017 by Ronald, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. I am glad to see you enjoyed a pleasant stay with us along the Magnificent Mile. We look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager
1 out of 5
by A verified traveler

Posted Aug 24, 2017
Bad experience- not clean . Missing items. Bad response time
Comment from Hotel Management
Aug 29, 2017 by Ronald, Hotel Management
Dear Guest, I am concerned to hear of your experience with us. Please do not hesitate to reach out to our manager on duty to assist with any issues. We pride ourselves on prompt courteous service. Sincerely, Ronald Hoogerbrugge General Manager
3 out of 5
by A verified traveler

Posted Aug 23, 2017
The hotel looked lovely in the pictures but it is in need of updates. Everything feels a little tired, old and doesn't have great energy. Great location but not sure I would recommend to anyone else.
Comment from Hotel Management
Aug 25, 2017 by Ronald, Hotel Management
Dear Guest, Thank you for sharing your candid feedback as we are always improving upon our hotel and amenities. Perhaps you would have better enjoyed a room in the adjacent tower. We hope you visit us again soon for a more enjoyable experience. Sincerely, Ronald Hoogerbrugge General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Aug 23, 2017
Pros: classic, clean and exactly what we like
Cons: everything was great, don't need to improve
Location: mag mile... enough said.... lots of shopping, site seeing, restaurants and navy pier and river walk
great hotel, plenty of staff and very friendly, accommodating, clean. loved staying in the high executive tower
Comment from Hotel Management
Aug 25, 2017 by Ronald, Hotel Management
Dear Charlene, I am glad to see you enjoyed a true 5 star stay with us. Thank you for sharing your kind feedback with our staff. We look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay on the Magnificent Mile

Posted Aug 20, 2017
Pros: Location, location, location
Cons: The hotel is on the expensive side
Location: The hotel is located so that all activities are a short walk.
The Hotel Intercontinental is ideally located for any type of activity when in Chicago. It is a very short walk to the Riverwalk, the Lakefront, Grant Park, shopping and restaurants.
Comment from Hotel Management
Aug 21, 2017 by Ronald, Hotel Management
Dear Guest, Thank you for taking the time to share your 5 star feedback. I am glad to see you enjoyed a pleasant stay with us. Please check out our seasonal special offers if you are looking for affordable deals. We look forward to seeing you again. Sincerely, Ronald Hoogerbrugge General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Great location, nice rooms and facilities. The check in line was long. They needed more staff at the counter. Overall good hotel great location
Comment from Hotel Management
Aug 20, 2017 by Ronald, Hotel Management
Dear Guest, Thank you for you kind feedback I am glad you enjoyed your stay at our historic hotel. Please let u know should you need anything to make your stay more pleasant. We hope to see you again soon. Sincerely, Ronald Hoogerbrugge General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location

Posted Aug 17, 2017
We had a nice time staying at this hotel. It is located near the Art Institute of Chicago and conveniently close to many nice restaurants. It is a great place to be for a short trip if you want to explore main attractions in Chicago. The rooms are fine and the fitness center is very nice.
Comment from Hotel Management
Aug 18, 2017 by Ronald, Hotel Management
Dear Anne, Thank you for you kind feedback I am glad you enjoyed your stay at our historic hotel and that you were able to enjoy much of what Chicago has to offer. We hope to see you again soon. Sincerely, Ronald Hoogerbrugge General Manager