Ratings based on 775 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Orion, MI

Posted Dec 7, 2017
The hotel was beautiful and a great value. It was conveniently located close to Michigan Avenue. The warm cookies in the evening were an excellent touch!
Comment from Hotel Management
Dec 7, 2017 by Amy, Front Office Manager, Hotel Management
Dear Patricia, We are thankful that you chose to stay at the IVY while travelling to Chicago. It was a pleasure to host you! We appreciate your feedback and are happy to know you enjoyed the turndown service! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice Location!

Posted Dec 6, 2017
Location was excellent for shopping and dining. Close to the River. Beautifully decorated, elegant. Loved it!
Comment from Hotel Management
Dec 6, 2017 by Amy, Front Office Manager, Hotel Management
Dear Jean, Thank you for your feedback, we enjoyed reading your comments about our central location and design elements. Please do come see us again next time you are in Chicago! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Dec 4, 2017
Perfect better than the photos more than I was expecting!
Comment from Hotel Management
Dec 4, 2017 by Amy, Front Office Manager, Hotel Management
Dear Fabian, We are so happy to hear that we exceeded your expectations! All of us at the Ivy hope to welcome you back again soon! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Dec 1, 2017
Very nice, spacious room. The only negative was the livingroom couch and chair. Whoever picked that did not sit on it. Incredibly uncomfortable. Everything else was very nice. The location is as good as it gets.
Comment from Hotel Management
Dec 1, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. We are happy to know you enjoyed the guest room accommodations. Your input regarding the living room furniture will definitely be considered, we apologize that it was not comfortable for you. Thank you again we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Always a pleasure to stay at this hotel, clean, good size rooms and good location.
Comment from Hotel Management
Nov 20, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, We appreciate you selecting the Ivy Hotel to host you during your travels to Chicago, and we couldn't be happier to hear that you enjoyed your stay! We look forward to having you on a return visit. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Was great - very stylish and the staff was very attentive.
Comment from Hotel Management
Nov 14, 2017 by Garam, Hotel Management
Dear Guest, Thank you very much for taking the time to review our hotel. I am really happy to hear that you enjoyed your stay with us. Thank you so much again for your valuable feedback and we really look forward to seeing you again on your next visit to Chicago! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful, big, well-run

Posted Nov 10, 2017
Pros: Huge bed, stunning bathroom, enormous suite, Well-appointed
Location: Near Michigan Ave, the Lake, etc
I had the biggest room ever. Service was remarkable and a "10". Luxurious, exquisite.
Comment from Hotel Management
Nov 10, 2017 by Garam, Hotel Management
We appreciate you taking the time to share your experience with us. It was a pleasure to host you and are thrilled that you enjoyed the your stay. Please come to see us again for a future visit to the Windy City! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Rooms are beautiful, location is convenient, staff members were attentive and helpful. Excellent choice for my business travel.
Comment from Hotel Management
Nov 10, 2017 by Garam, Hotel Management
We appreciate you taking the time to share your experience with us. It was a pleasure to host you and are thrilled that you enjoyed the your stay. Please come to see us again for a future visit to the Windy City! Kind Regards,
2 out of 5
by A verified traveler from Akron,OH

Terrible Service. Rude Staff.

Posted Nov 4, 2017
The staff was very very rude and terrible service, they did not have clean elevators or rooms smelt very bad like oil and gas
Comment from Hotel Management
Nov 9, 2017 by Ivy Staff, Hotel Management
We are sorry about the bad experience you had here at The Ivy. Thank you for making us aware of where we can improve to in the future make your stay more pleasent. Hope you enjoy the rest of your day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
A wonderful hotel! Would definitely stay there again
Comment from Hotel Management
Nov 5, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback, we are delighted to know that you will return for a future visit! It is the best compliment we can receive!