Ratings based on 730 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Seminar trip to Chicago

Posted Oct 15, 2017
Great location. Walking distance to everything.Suite room awesome. Bed super comfortable. NO fitness center. Construction right next door. Loud! Overall though great place.
Comment from Hotel Management
Oct 17, 2017 by Amy, Front Office Manager, Hotel Management
Dear Jim, We are happy to have received your feedback and appreciate your kind words about our hotel. While we do not have a fitness center on site, we do offer our guests complimentary access to Core Power Yoga and Planet Fitness! Kind Regards,
1 out of 5
by A verified traveler

Liars!!!!

Posted Oct 12, 2017
I paid a $100 deposit upon checking in as I checked out they didn’t check the room till after I left but as a decent hotel. I didn’t think there would be a problem so I left and she told me my deposit would be refunded to me in 48 hrs. So I went to check my account and they took $250. I called and they said my room smelled like smoke which was a boldface lie cus mentor my husband smoke!!!
Comment from Hotel Management
Oct 15, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback back with us. I am sorry to hear that we had to charge this fee to your guest bill, however we are a strict non-smoking hotel. We have to ensure a safe and clean environment for all of our guests. If you have any further questions please reach out to us directly. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Located right in the middle of a lot

Posted Oct 2, 2017
Great staff, great room, it was pricey but worth it. Only minus was parking.
Comment from Hotel Management
Oct 2, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, We appreciate you taking the time to share your feedback with us. It truly means the world to us to know you enjoyed your stay! We hope to have the opportunity to host you again. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great hotel!

Posted Sep 28, 2017
stayed one night in a King Suite - great room! Very clean and modern. Loved the rooftop lounge/bar.
Comment from Hotel Management
Sep 28, 2017 by Amy, Front Office Manager, Hotel Management
Dear Jared, We appreciate you taking the time to share your experience with us. It was a pleasure to host you and are thrilled that you enjoyed the guest room and Sky Terrace lounge! Please come to see us again for a future visit to the Windy City! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location...walk to # of Chicago attractions

Posted Sep 18, 2017
Pros: Liked being upgraded in room without inquiring. Free WiFi
Arrived early and room was not ready. I dropped off bags and headed to lunch and walk around the city. Upon returning and check in , was upgraded in room.
Comment from Hotel Management
Sep 19, 2017 by Amy, Front Office Manager, Hotel Management
Dear Valued Guest, We are happy you got to experience one of our guest suites during your stay - the rooms is nearly 700 square feet! Please share the word about our hotel with friends and family, and come back for another visit soon! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Excellent room. Great omelet for breakfast. They were able to get me in my room early and let me stay later when leaving.
Comment from Hotel Management
Sep 13, 2017 by Amy, Front Office Manager, Hotel Management
Thank you kindly for your review! We appreciate your kind words and hope that the next time you are in Chicago you think of re-visiting the Ivy! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great Spot

Posted Aug 18, 2017
Fantastic spot right in the heart of Chicago. Close to everything you want to see, plenty of good food and drinking spots. Easy walk to wherever you need to go.
Comment from Hotel Management
Aug 25, 2017 by Amy, Front Office Manager, Hotel Management
Dear Ben, Thank you for your feedback, it is wonderful to hear of your 5-star experience at the Ivy! Glad you took advantage of our central location and had a great time in the Windy City, we hope to welcome you again! Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel. Great location.

Posted Aug 17, 2017
Pros: Everyting
Cons: nothing
Location: you are a block from the magneficnet mile.....enough said
I came here for a "mini moon" with my new bride. The staff (especially Maria) was nothing short of phenomenal. they helped me play a romantic getaway from michigan. great suggestions, and white glove treatment. Will definitely be back!!!
Comment from Hotel Management
Aug 19, 2017 by Amy, Front Office Manager , Hotel Management
Thank you kindly for your review. We are delighted to know you experienced a 5-star stay, and appreciate your kind words about our guest services agent, Maria. She will be thrilled to hear this feedback! We all look forward to welcoming you for a future visit.
4 out of 5
by Andrea

Enjoyable Stay!

Posted Jul 20, 2017 on Hotels
Clean, Comfortable, Stylish, Great Location. LOVE the rooftop terrace bar - good drinks, great salsa & quac .... service a touch slow but very friendly. Overall very happy with our stay!
Comment from Hotel Management
Jul 24, 2017 by Amy, Hotel Management
Dear Andrea, Thank you for sharing your feedback, it is great to hear your positive comments in regards to the comfort and cleanliness of our hotel, and so happy you were able to enjoy the Sky Terrace! We hope to welcome you again soon so we may have the opportunity to earn that fifth star! Kind Regards,
5 out of 5
by Keith

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Amy, Hotel Management
Dear Keith, We are so happy to know you enjoyed your stay with us - your feedback is very important to us! Kind Regards,