Ratings based on 2,304 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
Cons: They made collecting VIP benefits next to impossible.
They made collecting VIP benefits next to impossible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean & nice hotel

Posted Feb 14, 2018
Super close to Mag mile and all the shopping favorites.
Comment from Hotel Management
Feb 19, 2018 by Raffaello management, Hotel Management
Dear Anonymous, Thank you for taking a moment to share your positive feedback regarding your recent experience. We are truly delighted you enjoyed your visit and hope to welcome you back in the future. Sincerely, Raffaello management
5 out of 5
Recommended
for Everyone
by A verified traveler from mpls

Great location

Posted Feb 13, 2018
It was great! I picked it for the location and was not disappointed. The service was very good and they let us check in early. The only bummer is no recycling.
Comment from Hotel Management
Feb 19, 2018 by Raffaello management, Hotel Management
Dear Anonymous, Thank you for taking a moment to share your positive feedback regarding your recent experience. We are truly delighted you enjoyed the location and service, and we hope to welcome you back in the future. Sincerely, Raffaello management
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Close to Michigan Avenue.

Posted Feb 5, 2018
This is our fourth stay at the hotel. As always, it was quite clean and comfortable. We had a fabulous rate for the suite. A+. Looking forward to our next visit.
Comment from Hotel Management
Feb 12, 2018 by Raffaello management, Hotel Management
Dear Rosemary, Thank you for taking a moment to share your positive feedback regarding your recent experience. We are truly delighted you have consistently enjoyed your visits and look forward to welcoming you back in the future. Sincerely, Raffaello management
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, illinois

Posted Jan 18, 2018
nice clean room. , great staff , great service ,
Comment from Hotel Management
Jan 22, 2018 by Raffaello Chicago management, Hotel Management
Dear ash, Thank you for taking a moment to share your positive feedback regarding your recent experience. We are truly delighted you enjoyed your visit and hope to welcome you back in the future. Sincerely, Raffaello management
3 out of 5
by A verified traveler

Old historic hotel close to everything.

Posted Jan 15, 2018
Have stayed here multiple times. This time the room was very run down. It was very cold in the room. Needs painted badly and the bathroom was in need of repair. We did eat at the fabulous Italian restaurant Pelago! Drum bar upstairs on the 28th floor was also great on the upside.
Comment from Hotel Management
Jan 22, 2018 by Raffaello Chicago management, Hotel Management
Dear Anonymous, Your feedback is very important to us. We thank you for sharing this constructive information to let us know how we are doing. We are glad to hear you enjoyed Pelago and DrumBar. However, it is upsetting to us that you encountered many problems with your room. We will look into these issues right away and hope for the chance to continue to welcome you back in the future for a much better experience. Sincerely, Raffaello management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great spot for New Years!

Posted Jan 8, 2018
Location: The hotel is halfway between the Navy Pier and the Lincoln Park zoo. Michigan Ave is only a block away and great restaurants are nearby.
The hotel was really close to downtown and near several bus lines. The room was cozy and the bed was very comfortable. I would recommend this hotel for a short stay in the city. As a bonus, the hotel is close to some really great restaurants!
Comment from Hotel Management
Jan 15, 2018 by Raffaello Chicago management, Hotel Management
Dear Anonymous, Thank you for taking a moment to share your positive feedback regarding your recent experience. It thrills us to know you enjoyed the hotel's location. We are truly delighted you enjoyed your visit and hope to welcome you back in the future. Sincerely, Raffaello management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Great location! Always enjoy staying at the Raffaello.
Comment from Hotel Management
Jan 8, 2018 by Raffaello Chicago management, Hotel Management
Dear Anonymous, Thank you for taking a moment to share your positive feedback regarding your recent experience. We are truly delighted you enjoyed your visit and consistently find your stays with us to be enjoyable. We hope to welcome you back again soon. Sincerely, Raffaello management
5 out of 5
Recommended
for Everyone
by A verified traveler from Elk Grove, IL

Spacious, Clean, and Close to Water Tower

Posted Dec 29, 2017
We were able to get into our room right away once we arrived. The room was very clean, updated, and had a shockingly large bathroom. The location was great and the front desk staff, doorman, and bellman were all very friendly. The weather was very cold (-1 F) while were there and it was definitely cold in our room when we got there. We cranked the heat and it took a while for it to get warm, but once it warmed up, it was perfect. Would definitely stay here again.
Comment from Hotel Management
Jan 2, 2018 by Raffaello Chicago management, Hotel Management
Dear Jackie, We are pleased to learn you thoroughly enjoyed your recent visit and found the location, room, bathroom size, and employee service to meet your expectations. We hope to see you back soon. Sincerely, Raffaello management
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great place

Posted Dec 27, 2017
Pros: Location and price
Cons: If you self park you saver over $30.00 per night. Hotel staff didn't seem overly pleased that we chose self-park and gave my husband lousy directions
Location: Right behind the John Hancock building. Close to everything.
Great location, friendly helpful staff, clean rooms and a super comfy bed. What more could you ask for.
Comment from Hotel Management
Jan 2, 2018 by Raffaello Chicago management, Hotel Management
Dear Monica, Thank you for taking a moment to share your feedback regarding your recent experience. It thrills us to know that the location, price, staff, and rooms met your expectations. We do however apologize for any issues the parking may have caused. We will look into this issue to ensure a greater stay for all guests to come, and hope to welcome you back in the future. Sincerely, Raffaello management