Ratings based on 984 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton

Awesome staff and location

Posted Oct 23, 2017
Excellent experience, great staff, very nice room!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the things you want to see

Posted Oct 20, 2017
Chicago’s downtown is compact and offers so much for visitors to enjoy. The hotel is near to enough of the key attractions to make the most of a brief stay without complicated logistics. We found it to be quite a nice place to stay.
Comment from Hotel Management
Oct 22, 2017 by Allison, Hotel Management
Thank you so much for taking the time to complete a survey about your most recent stay at our property! We are happy to hear you enjoyed our hotel, and the surrounding area. We hope you consider staying with us again the next time you visit Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler from Allen, TX

Posted Oct 16, 2017
Pros: Location, friendly staff. great room
Location: Close to everything downtown
We had a fantastic experience at the Residence Inn. The staff was very very friendly and the room was great. We'll stay there again for sure.
Comment from Hotel Management
Oct 19, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for your excellent review! We are happy that your experience was positive and that you will be back to stay again! We will see you soon! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice

Posted Oct 16, 2017
Very clean easy check in parking was great surrounded by great restaurants would recommend to family and friends Thanks
Comment from Hotel Management
Oct 19, 2017 by Dual Front Desk Supervisor, Hotel Management
Thanks for sharing your feedback! Glad to hear that you enjoyed everything and we are excited to see you on your next visit! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Location Location Location!

Posted Oct 15, 2017
This hotel is near to the best of everything in Chicago. The hotel staff is welcoming and very nice. Our room was on the 26th floor and the view was perfect. Our room was clean and comfortable. Room service was excellent as well. Breakfast was also great with a very nice lady making sure everything was perfect. The bar was also good. Bartenders were friendly and very informative of their city Chicago. I would definitely stay here again. Can't wait to come back!
Comment from Hotel Management
Oct 19, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for sharing your review! We love the picture you shared and are so glad that you fully enjoyed the view and your stay! We cannot wait for your next stay either! Best, Julie Brecheisen
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Night in the City

Posted Oct 15, 2017
Great Location! Amazing Staff! My husband would return again just for the included breakfast!
Comment from Hotel Management
Oct 16, 2017 by Dual Front Desk Supervisor, Hotel Management
Thanks for your awesome review! It sounds like you had a great time visiting the city and we are so glad to hear that you will return to our hotel! Thank you for choosing us and we will see you on your next visit! Best, Julie Brecheisen
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Pros: Thanks for having tea bags available all day. Mother Hubbard pub and O'Callaghans nearby very accessible with good food and service.
Cons: The coffee served at breakfast and available all day was poor.
Location: Donuts from Glazed are great! Highly recommended them! Two young guys make them. I am very Happy to support young business men and women.
Staff very accommodating and helpful. Tea bags available all day. Umbrellas also available especially needed this week.
Comment from Hotel Management
Oct 14, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for your feedback! We are glad that you enjoyed our location and had a pleasant stay! Please come back to see us the next time you visit the Windy City! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from Hiawatha, IA

Very nice

Posted Oct 11, 2017
Pros: Loved the full kitchenettes
Location: Lots to do within walking distance.
Checking in was a breeze. The rooms were spacious and clean. Parking is a little tricky to find. The only downfall was I couldn't find any hotel carts and had to carry everything from the parking garage.
Comment from Hotel Management
Oct 14, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience. It is great to hear that you fully enjoyed your stay! We apologize that help was not provided with your luggage and we have shared this with our team to see where improvements are necessary to ensure this does not happen again. We hope to be able to serve you again soon! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Posted Oct 10, 2017
The staff was great. Everyone was so friendly and helpful. Location is also a plus, very closed to restaurants, things to do.
Comment from Hotel Management
Oct 14, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for your five-star rating! We appreciate you choosing our hotel and are excited that you enjoyed everything! Please come back to see us soon! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay close to restaurants and theaters.

Posted Oct 9, 2017
Pros: Location, breakfast, staff.
Walking distance to anything you need, easy cab rides to everything else. Great spot to stay in Chicago
Comment from Hotel Management
Oct 14, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for your review! Happy to hear about your excellent stay and we hope to see you on your next trip to Chicago! Best, Julie Brecheisen