Ratings based on 1,819 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 23, 2018
The hotel is next to a nightclub so it can get pretty noisy at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2018
Great close to everything. Free breakfast great staff very clean rooms bar
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday party in Chicago

Posted Jan 15, 2018
Pros: Very clean and the breakfast was included and excellent
Traveled from Canada to Chicago for my sons 4th birthday. We went to the Shed Aquarium and The Cheesecake factory to celebrate. The staff at the hotel was amazing at both reception and the breakfast bar. He was treated like a prince including a birthday card and goodie bag left in our room that he got to open at the end of our busy day. We will be returning when the weather is warmer.
Comment from Hotel Management
Jan 18, 2018 by Josue Avila, Hotel Management
Thank you for your five out of five review and such amazing review! Our team is beyond delighted to know that you all had a great time while staying at our hotel celebrating your sons 4th birthday! Your comments are greatly appreciated and we certainly hope to see you again whenever your travels bring you back to the great Windy City!
5 out of 5
Recommended
for Everyone
by A verified traveler from Petersburg, Illinois

Perfect for a family with little ones!

Posted Jan 5, 2018
Clean. Friendly staff. Pool was perfect for our 3 and 6 year old. Our corner room was spacious and updated. Within walking distance of several family friendly restaurants. We will definitely use this hotel when we visit downtown again.
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your excellent experience. We really appreciate you choosing our hotel and are excited that you will be back! We will see you soon! Best, Julie Brecheisen
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
Pros: The location and staff were good.
We had a good experience overall, but would like the suites to be available in adjoining rooms or set up a little different for families.
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for your feedback. We are sorry to hear that the room setup did not adhere to your needs. We would love to help you in future reservations to find a room that better suits your needs. Hope to be able to serve you again sometime soon! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Very nice

Posted Jan 4, 2018
Surprisingly modern, online pictures were understated. Would recommend this place to friends. Awesome hospitality staff. Bar, breakfast staff, front desk. All incredible
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your stay. We are pleased that everything went well during your time with us and we hope to be able to serve you when you return to Chicago! Best, Julie Brecheisen
4 out of 5
Recommended
for Everyone
by A verified traveler

One night stay prior travel

Posted Jan 3, 2018
Helpful and friendly staff. The room was nice and cozy although the bathroom appeared worse for wear.
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for sharing! We appreciate your feedback and we thank you for choosing our hotel. Hope to see you again soon! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Great views, great location!

Posted Jan 2, 2018
Location: This hotel is right off Hubbard street, so you are surrounded by bars, restaurants, clubs, and easy acess to transportation. Perfect location
We were 5 guests sharing a room at the Springhill on NYE. Our room was spacious enough for all of us and our belongings. The hotel was quick to accommodate when we needed extra towels and even a cork screw. Our room was on the corner of the 17th floor and had a stunning view of the east and north side of the city. We had plenty of natural light during the day and a gorgeous view of the city lights at night. The free breakfast in the morning was also great and exceeded expectations. The location and price were excellent, and we all had a great experience staying here!
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for taking the time to tell us about your experience! It is wonderful that you were able to enjoy everything from your view to the breakfast! We really appreciate you choosing our hotel and look forward to the next time we are able to serve you! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Fantastic location and views

Posted Jan 2, 2018
Pros: Staff, location, breakfast
Location: Have everything within walking distance.
Staff was Great! Rooms were quiet. We were gladly surprise about how the rooms are isolated from outside noise.
Comment from Hotel Management
Jan 7, 2018 by Dual Front Desk Supervisor, Hotel Management
Thank you for sharing your review! We are so pleased that you were able to enjoy your stay and explore Chicago! Please come back to see us! Best, Julie Brecheisen
5 out of 5
Recommended
for Everyone
by A verified traveler from columbus, oh

Clean & comfortable

Posted Dec 29, 2017
Pros: Everything. Great staff, comfortable and pristine clean!
Cons: Soft toilet tissue.
Location: Lots of stuff!
Many pros. One con: the toilet tissue is rough. Very nice place.
Comment from Hotel Management
Dec 31, 2017 by Dual Front Desk Supervisor, Hotel Management
Thank you for taking the time to review your stay and for your positive feedback. Please come back to visit when you are next in Chicago! Best, Julie Brecheisen