Ratings based on 2,521 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Louisville, KY

We enjoyed the Gwen!

Posted Nov 17, 2017
Pros: Nice, clean, location was really great.
Cons: Our room view wasn't the best. We were looking directly into another building and it would've been nice to have a better view of the city.
Location: Elevator access to Nordstrom, Michigan Ave, & all the wonderful shopping. Walking distance to good food, and a quick ride to Soldier Field.
The Gwen was an awesome experience. The hotel was clean and beautiful, the staff were friendly and helpful, it was in a perfect location (elevator access to Michigan Ave). We had drinks at the bar and also had breakfast in the dining area -- both were great! I'd definitely want to schedule another stay at the Gwen.
Comment from Hotel Management
Nov 19, 2017 by Patrick, Hotel Management
Thank you so much for your feedback! We apologize for the view, but glad you had a great time regardless. We look forward to seeing you. When you return, please contact me and I will be sure you are in a room with a much better view than what you had! Patrick Ross Front Office Patrick.Ross@thegwenhotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Mostly great place

Posted Nov 15, 2017
Great location, excellent service, good price. Lounge and lobby has uncomfortable furniture. Food not great.
Comment from Hotel Management
Nov 15, 2017 by Patrick, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire, UK

Central location

Posted Oct 21, 2017
Pros: Location.
Cons: Coffee facility in room.
Location: Loads of restaurants, shops and things to see.
Conveniently located in the heart of Chicago. All the team I crossed paths with over my 4 night stay couldn’t do enough...really friendly and helpful.
Comment from Hotel Management
Oct 22, 2017 by Patrick, Hotel Management
Thank you so much for your reply! We greatly appreciate your feedback! We are looking forward to seeing you again.
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Great Location

Posted Oct 20, 2017
Pros: As you walk in, the smell is amazing. The view facing the roof top is the best.
Location: I'd recommend going to Topolo, Rick Bayless' restaurant.
This hotel is close to everything in the city. If you're not in walking distance, you're only an uber ride away. The room is very contemporary. The bed was extremely comfortable. The bathroom is extremely spacious.
Comment from Hotel Management
Oct 22, 2017 by Patrick, Hotel Management
Hello, Mari! Thanks for your feedback. We appreciate the time you took and the wonderful review! We also love the smell of the hotel, our spacious bathrooms, and our comfortable beds! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Center of everything

Posted Oct 17, 2017
This hotel is attached to a mall. So close to everything. Loved it!
Comment from Hotel Management
Oct 19, 2017 by William Small III, Hotel Management
We’re happy you enjoyed your time. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice & new

Posted Oct 9, 2017
Pros: Very nice and new. Beautiful decor. Rooftop bar
Cons: Coffee maker & bottled water in the room. Lighting in the bathroom could be improved.
Location: Great locations to the all the shopping & restaurants
Just a one night stay with some girlfriends for a concert. Hotel staff was very friendly and helpful. Rooms were spacious & clean.
Comment from Hotel Management
Oct 9, 2017 by William Small III, Hotel Management
Thank you for your review! We're happy to hear you were able to enjoy your visit with us. I'm sorry we weren't able to provide you with a coffee maker in room, or water bottles. These items are always available complimentary. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Loved it

Posted Oct 9, 2017
Great. Room and accommodations were awesome. Clean and the staff Tess extremely helpful.
Comment from Hotel Management
Oct 9, 2017 by William Small III, Hotel Management
Hello Kyle, Thank you for your review. I'm happy our team was able to assist you while staying with us. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 19, 2017
The Gwen is a quality hotel placed in a great location on the Magnificent Mile. The river and lake are walking distance and there is shopping everywhere around. One drawback is that the hotel is located above the shopping mall so getting to your room requires taking two separate elevators. On our last day one of the access elevators to the street level was inoperative so that required us to take the other access elevator forcing us to walk around the block. That was inconvenient. Overall it is a good hotel.
Comment from Hotel Management
Sep 21, 2017 by PJ, Hotel Management
Thank you so much for your feedback. We greatly appreciate you taking the time to write about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Hotel was fantastic and located within walking distance to 360 Chicago, Malls, restaurants, and Art Institute...hotel and bar staff were superb!!
Comment from Hotel Management
Sep 21, 2017 by PJ, Hotel Management
We appreciate your feedback! Thank you for staying at The Gwen! We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfort and location in heart of Chicago

Posted Sep 14, 2017
We booked a king double room. It was very spacious with huge bathroom including bath. Cleaned to perfection every day. Huge comfortable bed. So quiet. Great location. Bridge from hotel to Nordstroms. Right in the centre of Michigan Ave so an easy walk North to Oak St Beach and south the Millenium Park and Art Institute. Ramon the Concierge was so helpful advising restaurants and places to go. The Gwen made us feel right at home in Chicago.
Comment from Hotel Management
Oct 9, 2017 by William Small , Hotel Management
Hi Christine, Its great to hear you were able to take advantage of our Concierge Team while staying with us. I'm happy everything went well. Thank you for choosing The Gwen!