Ratings based on 3,336 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded our expectations!

Posted Jul 14, 2017
Pros: Loved everything about this hotel...especially the style/décor.
Cons: Not much room for improvement.
Location: Perfect location. Walking distance to everything!
Found this hotel online...decided to try it based on the great reviews. Everything about this hotel is top notch. The staff is excellent. The room was amazing. The location is great. I can't say enough nice things about the staff...and that includes everyone. The front desk staff, the concierge, the doorman and the room-service staff were all very pleasant and accommodating. Not one detail was over looked...from the tablet computer with a personalized greeting to the wonderful bedding. Oh, and the gym (which is important to me) was filled with really nice equipment. I would definitely stay there again and recommend this hotel to others. And this is coming from someone who travels A LOT!
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Dear Steven, Thank you for such a glowing review of your most recent stay at The James Chicago. I am so happy to hear that everything went so well for you and we cannot wait to welcome you back during your next visit to Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jul 12, 2017
Loved my visit to Chicago, the location was amazing; in the heart of everything.
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
We are very lucky to be right in the middle of everything and with so much within walking distance a vehicle is rarely needed. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

short stay in Chicago

Posted Jul 12, 2017
Very comfortable bed. Carpets could do with a deep clean. Nice toiletieries. Noisy at the weekend with other guests.
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Dear HC, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I do agree that our beds are very comfortable and make it difficult to get out of in the morning to start your day. I am happy to hear that you were pleased with the in room amenities. I am sorry to hear that the excessive noise level was a disturbance to you but we would love the opportunity to welcome you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago Magnificent Mile

Great location in the middle of everything... BUT

Posted Jul 11, 2017
Pros: Location is great, hotel staff very friendly
Cons: cleaner rooms, update hotel, better valet service that doesn't hit cars
Location: shopping, restaurant, navy pier cruises
Location is great, hotel staff very friendly, queen room is WAY smaller than advertised, room was not totally clean, sheets, pillows and carpet had stains wall only views, valet staff hit front bumper and did not tell us and I didn't notice it till we stopped for gas 3 hours later, hotel is need of major renovation.
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Dear Carlos, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very sorry to hear about the issue you experienced with your guest room and the valet service. I am happy to hear that you were pleased with our excellent location and the service that was provided to you by all of our team members. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great Stay

Posted Jul 10, 2017
Pros: location, pricing, condition
Hotel was a great price, great location and I definitely recommend. The staff was very accommodating as well..
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Dear Stephanie, It is so great to hear that all of the team members you encountered took such great care of you. We cannot wait to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

You must stay here!

Posted Jul 9, 2017
From the front desk to Valet parking. Everything and everyone was just perfect , very clean, super fast,and the food OMG was so delicious. Our room was so clean and airy. And they also have Free bike rentals!!!!!!!!
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Dear Wendy, It is so great to hear that everything went so well for you during your most recent stay at The James Chicago. I am happy to hear that you were able to take advantage of so many of our amenities including our bike rentals. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
by A verified traveler

Chicago

Posted Jul 9, 2017
Walked in and sheets were dirty, ask for new sheets and comforter..they came and set it on the bed for me to do
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very sorry to hear about the issue you had with the bedding in your guest room. This is definitely not the impression we wish to make on any of our guests and I will pass along your comments to our housekeeping manager. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!!

Posted Jul 7, 2017
A wonderful time at the James! Great staff, location, and very clean.
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
It is so great to hear that you had such a wonderful stay at The James Chicago. Our staff and location are the things I hear the most about and I never tire of hearing about either. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Beautiful room, lovely location, all around a pleasant experience. Would visit again.
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
I am happy to hear that your guest room was up to expectations. Our location is excellent and makes it very easy to see most anything in the neighborhood on foot.
5 out of 5
Recommended
for Everyone
by A verified traveler

Within walking distance to Michigan Avenue

Posted Jul 5, 2017
Great staff, beds were amazing. We will definitely stay again!!
Comment from Hotel Management
Jul 21, 2017 by Stephen Blackford, Hotel Management
Our beds are amazing! Sometimes it can make difficult to get out of to start your day. We cannot wait to welcome you back and thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.