Ratings based on 3,466 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel excellent location

Posted Oct 19, 2017
Wonderful service, facility and location. A boutique hotel that feels warm lovely and safe.
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose, CA

Awesome service

Posted Oct 17, 2017
Everyone is really friendly and polite in this hotel. 5 Star customer service. I would return regardless of the price! Compliments to everyone who works there and kuddos to the managers who run a tight shift!
Comment from Hotel Management
Oct 17, 2017 by Paul Cardona, Hotel Management
Dear Ramon, The service that our team provides to all of our guest's is the most important thing we can offer and I am glad that you took notice. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Pros: The concierge Tim Samples did a fantastic job
Cons: the sink in the bathroom, the sliding door to get in the bathroom
Well located, in the center of the magnificent mile.
Comment from Hotel Management
Oct 17, 2017 by Paul Cardona, Hotel Management
Tim is one of the best in the business and we are lucky to have him at The James Chicago. I hope that our central location made it easy for you to walk to all of your destinations. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Couples
by A verified traveler

Fantastic experience

Posted Oct 16, 2017
Pros: Concierge, location, amenities
Cons: Registration staff was good. It did not stand out as part of our experience.
We have all been to Chicago before, but this trip was to celebrate 2 couples and their 21st and 15th wedding anniversaries. There was no true agenda with the exception of a celebratory dinner on Saturday. The location of the hotel, the boutique-feel and the amazing service of the Chef Concierge, TimS, made this one of the most memorable experiences we have had in our years of travel. Recommendations from TimS for our meals and guiding us through our questions was the easy part. It was the added touches that followed us for our anniversary and the treatment of us with beautiful touches throughout our stay that made an impact. The location of the hotel to allow for so much variety was key. App-assisted transportation was a breeze. The amenities of the hotel were good - bar, restaurant, coffee and wine and cheese. It was very quiet and relaxing.
Comment from Hotel Management
Oct 17, 2017 by Paul Cardona, Hotel Management
It is so great to hear that The James Chicago was able to be even a small part of your celebration. It is no surprise to me that Tim took such great care of you, he is amazing and regularly anticipates guest's needs. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveler from CHICAGO, IL

Dirty brown carpet.

Posted Oct 15, 2017
The carpet was dirty. I walked around the room for a few minutes and my feet became very dirty. I hated the brown carpet but it's a must if they want to be lazy and not clean the carpet. The only reason why I would recommend the hotel is because check out is at 2pm.
Comment from Hotel Management
Oct 17, 2017 by Paul Cardona, Hotel Management
Dear Leonardo, I am very sorry to hear about the issue with the carpet in your guest room. I will be sure to inform housekeeping so that they can shampoo the carpet. I am please to hear that you were able to take advantage of our 2pm check out. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
Hotel was in a great location for walking around the city. Staff were exceptionally pleasant and helpful. Room and gym facilities were clean and comfortable. The added lobby snacks throughout the day were an unexpected treat.
Comment from Hotel Management
Oct 17, 2017 by Paul Cardona, Hotel Management
Thank you for your kind words regarding your most recent stay at The James Chicago. I am happy to hear that our location made it easy for you to navigate the area. It is great to hear that you were able to enjoy our complimentary wine hour or even a cookie during the day. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo Ny

Very nice hotel close to everything down town.

Posted Oct 10, 2017
This hotel was great! My kids loved the loft room we got. It has this really cool second king bed with a Projector screen and bose surround sound. For some reason they don't show it in pictures on the site. The gym is great and the spa was nice too. Overall i would definitely stay there again in a heartbeat.
Comment from Hotel Management
Oct 14, 2017 by Paul Cardona, Hotel Management
Dear Brian, Our loft suite is a great space for families! It is great to hear that you were able to sneak in a workout during your time in Chicago. Our gym is a great space, especially for a hotel gym. We cannot wait to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Great location. Spacious room. Comfortable. One front desk person had a little attitude at checkout but everyone else was great.
Comment from Hotel Management
Oct 14, 2017 by Paul Cardona, Hotel Management
I am glad to hear that you were pleased with your guest room and that you were able to enjoy our excellent location. I am very sorry to hear about the issue you experienced upon check out. I will be sure to address this with the team. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Location is top notch

Posted Oct 9, 2017
Pros: Location and quality of room
Cons: Sound proofing windows/walls and more organization at front desk
Location: Walking distance to Subway Hub, Navy Pier, Magnificent Mile, Millennium Park, Chicago Theatre, Hancock and hop on/off bus tour
Great location to downtown, transit and sites. The concierge staff was very helpful in planning trips and reservations. Although the room was nice, large and comfortable, the street noise was quite loud overnight.
Comment from Hotel Management
Oct 14, 2017 by Paul Cardona, Hotel Management
Dear Sean, It is great to hear that our excellent location made it so easy to get everywhere you were going. Our concierge team does an amazing job of setting our guests up with great restaurants and attractions. I am very sorry to hear that the street noise was so loud. We will do our best to get you on a higher floor during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Great location, friendly staff. Quiet, but close to everything we wanted. I would stay there again, no question.
Comment from Hotel Management
Oct 14, 2017 by Paul Cardona, Hotel Management
It is great to hear that everything went so well for you during your recent stay at The James Chicago. Our central location does make it easy to get to most any attraction in the neighborhood. We look forward to welcoming you back during your next visit to Chicago.