Ratings based on 3,503 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
Ability to control room temperature(heat) was challenging, as thermastat seemed to not be working properly, and the baseboard heating’s control knob either left the room too cold or too hot.
Comment from Hotel Management
Nov 22, 2017 by Paul Cardona, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I do apologize for the inconvenience you experienced with the temperature controls in your guest room. I will be sure to pass this along to our engineering team. I hope that everything else was up to your standards during your time with us and we would love to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Lovely boutique hotel

Posted Nov 21, 2017
Great decor, spacious rooms, comfy beds, well appointed amenities, good food at the restaurant downstairs and a terrific staff. We’ll stay at The James again.
Comment from Hotel Management
Nov 22, 2017 by Paul Cardona, Hotel Management
Dear Julie, I am glad to hear that everything was up to your expectations regarding your guest room. I will be sure to pass along your comments regarding the restaurant to our team at Primehouse. We look forward to seeing you again during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Illinois

Great hotel

Posted Nov 19, 2017
Great hotel, staff friendly and helpful. Clean. Close to restaurants and shopping.
Comment from Hotel Management
Nov 22, 2017 by Paul Cardonoa, Hotel Management
Dear Cynthia, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. We are always pleased to hear when the service provided by our team stands out to guests and we hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta georgia

Great location for a good price

Posted Nov 13, 2017
Had to go to a conference in downtown Chicago, didn’t want to stay at conference hotel. Amazing location, very walkable, great shopping and also grocery stores within 5 minutes if you don’t want to eat out. Small room but well decorated, not great for relaxing but good to do work. Room service very expensive but food was delicious, arrived warm and on time. Staff is friendly and professional. Didn’t check out downstairs gym or spa. Serious noise from the street (ambulances, police cars and fire trucks maybe every 90 minutes from 8pm to early am no exaggeration) on Friday night, but relatively quiet on Thurs and Saturday.
Comment from Hotel Management
Nov 22, 2017 by Paul Cardona, Hotel Management
Dear michelle, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am happy to hear that we could offer you some relief after a long day at your conference. Hopefully you were able to get out and enjoy the neighborhood in your free time. I do apologize for the street noise, it is one of the few downfalls to our central location. We would be happy to get you on a higher floor during your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Very convenient and nice,modern hotel, close to everything.
Comment from Hotel Management
Nov 22, 2017 by Paul Cardona, Hotel Management
Thank you for your kind words regarding your most recent stay at The James Chicago. I am glad to hear that our excellent location was convenient for you and all that you wanted to do. We look forward to seeing you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
I️ live in the West Suburbs and stay at the James anytime I️ visit the city, very intimate and the staff is great!!
Comment from Hotel Management
Nov 22, 2017 by Paul Cardona, Hotel Management
We always love to hear from returning guests and it is great that you continue to include The James whenever you make it downtown. We look forward to welcoming you back during your next staycation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Great hotel.

Posted Nov 7, 2017
Pros: Everything
Cons: N/A
Great hotel, beautiful rooms, very courteous staff and conveniently located near Magnificent Mile shopping. Chicago is a beautiful city!
Comment from Hotel Management
Nov 9, 2017 by Paul Cardona, Hotel Management
Dear Ken, It is great to hear that everything went so well for you during your time at The James Chicago. I hope you were able to get to all the shops you wanted to on Michigan Ave. If not you will have to enjoy the rest of the neighborhood during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Providence, RI

Great location with a phenomenal staff!

Posted Nov 6, 2017
Concierge, Tim, was absolutely fantastic - helping us have a most memorable stay in Chicago. Very attentive to every detail.
Comment from Hotel Management
Nov 9, 2017 by Paul Cardona, Hotel Management
Dear Henry, Thank you for your kind words regarding your most recent stay at The James Chicago. It does not surprise me in the least that Tim took such great care of you, he is amazing at what he does. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
The James is a great place to stay in Chicago. It is close to so many things to do and see.
Comment from Hotel Management
Nov 5, 2017 by Paul Cardona, Hotel Management
We are very fortunate to be in the location that we are and I am so happy to hear that you were able to take advantage of that during your time at The James Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Great location for a Chicago stay

Posted Oct 25, 2017
Close to shopping and restaurants. Hotel staff are super helpful. The concierge shared recommendations for excellent restaurants of all cuisines. Outstanding fitness equipment. Good size rooms and stylish decor. Great experience. We will be going back again to The James.
Comment from Hotel Management
Oct 30, 2017 by Paul Cardona, Hotel Management
Dear Susan, Our location and our staff are two things that are constantly mentioned and I never tire of hearing about either of them. We pride ourselves on the service our team provides to all of our guests and it is great that you took notice. The central location makes it easy to get to so many attractions in the neighborhood on foot. We look forward to welcoming you back during your next visit to Chicago.