Ratings based on 734 Verified Reviews

4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Perfect

Posted Nov 18, 2017
Great room, professional and friendly staff, perfect service in every sense, accommodating to every need, great in house food, spa, gym, and pool. And u can’t ask for a better location in Chicago
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Top notch, five star property. Great location. Room was large, spotless and quiet. Staff was outstanding.
Comment from Hotel Management
Nov 7, 2017 by Resident Manager, Hotel Management
Dear Guest, Thank you for choosing The Peninsula Chicago and for sharing your gracious comments. We are thrilled to hear that you enjoyed your accomodations and that you experienced such great service. We hope to have the pleasure of welcoming you back again soon! Warm Regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Nov 6, 2017
Beautiful hotel with a great location. The staff was wonderful.
Comment from Hotel Management
Nov 7, 2017 by Resident Manager, Hotel Management
Dear Rachel, Thank you for visiting The Peninsula Chicago and for posting your wonderful review. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise Idaho

Perfect

Posted Oct 25, 2017
This is a great Botique hotel in downtown Chicago! Everything was perfect!
Comment from Hotel Management
Oct 26, 2017 by Resident Manager, Hotel Management
Dear Steve, Thank you for visiting The Peninsula Chicago and for posting your wonderful review. We are thrilled to hear your stay was perfect and we hope to have the privilege of welcoming you back soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Oct 19, 2017
A well rounded hotel experience! Great staff, great location. The customer service at this hotel was so on point! Special mention to The Valet out the front, often the first face I saw at night on my return to the hotel and by far one of the nicest people I've ever met!
Comment from Hotel Management
Oct 23, 2017 by Resident Manager, Hotel Management
Dear vicky, Thank you for visiting The Peninsula Chicago and for posting your complimentary review. We truly appreciate your kind comments about our staff and we hope to have the privilege of welcoming you back soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Super helpful staff

Posted Oct 17, 2017
Every one working there understands and provides excellent customer service
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Dear Bib, Thank you for visiting The Peninsula Chicago and for posting your complimentary review. We truly appreciate your kind comments about our staff and we hope to have the privilege of welcoming you back soon! Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Easily accessible, just off Magnificent Mile

Posted Oct 14, 2017
Great location, nice staff, excellent brunch, pricey but worth it!
Comment from Hotel Management
Oct 16, 2017 by Resident Manager, Hotel Management
Dear Guest, Thank you for choosing The Peninsula Chicago and for taking the time to share your kind review. We are happy to hear that you found brunch to be excellent and that the staff was so kind. We hope to welcome you back soon! Warm Regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
Best hotel in Chicago, hands down! Wonderful experience. Great restaurants too.
Comment from Hotel Management
Oct 16, 2017 by Resident Manager, Hotel Management
Dear Guest, Thank you for choosing The Peninsula Chicago and for sharing your gracious feedback. We are delighted to hear your stay was so wonderful and that you enjoyed dining with us as well. We look forward to welcoming you back again soon! Warm Regards, Vincent Prioult Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great location for your trip to see Chicago.

Posted Oct 12, 2017
Pros: Location and cleanliness.
Cons: Tell guest when a road is closed or you are under construction.
Location: Right off Michigan Avenue.
One of the best hotels but not cheep. Road was closed so it was a big pain to get in and out. Don’t go now.
Comment from Hotel Management
Oct 13, 2017 by Resident Manager, Hotel Management
Dear greg, Thank you for visiting The Peninsula Chicago and for posting your review. We are happy to hear that you found the location and cleanliness of the hotel to be good. We are sorry to hear that the construction was an inconvience and that it was not shared with you prior to your arrival. We hope to welcome you back for a more enjoyable experience in the near future. Warm regards, Vincent Prioult Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great time at The Peninsula Chicago

Posted Oct 10, 2017
It was a great stay. Went to Chicago for the marathon, they knew it and got a shuttle to the park, a pre-marathon kit, a recovery gift with champagne and bath salts!!! Did I mentioned we got a room upgrade?? Overall the best stay in Chicago, thanks Peninsula.
Comment from Hotel Management
Oct 11, 2017 by Resident Manager, Hotel Management
Dear Fernando, Thank you for choosing The Peninsula Chicago and for sharing your gracious comments. We are thrilled that you enjoyed the marathon amenities and that you had an overall amazing stay. We hope to welcome you back again soon! Warm Regards, Vincent Prioult Resident Manager