Ratings based on 1,075 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel, classy, good location

Posted Nov 23, 2017
My stay in the Ritz Carlton was exeptiional. Our room was in the 28th floor the view of the lake and the downtown was amazing. We booked the room with breakfast and parking we paid more for that but it worth every dollar. Excellent food and fast service from the valet team. The room was very clean and comfortable, the bathroom too. Friendly and helpful staff, everyone will greet you with a smile.The manager at the front desk asked if there is a special occasion to visit Chicago, I told him my husband Birthday is after three days.He didn't forget and sent to our room a bottle of wine and cake it was a pleasant surprise. We enjoyed our three days stay and planning to come back and stay with the Ritz again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Puttin' on the Ritz...

Posted Nov 20, 2017
Cons: Bathroom light switch was greasy and dirty (I fixed with a lens cleaning cloth) and the lip of the bathtub had some mold underneath.
Well, seems like I can't post unless I put a bunch more words down. Um, hotel was fine. View was great and location even better. Didn't care for the restaurant much but the bar seemed to know their stuff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Awesome staff and location. The room was a little too cold but after pumping up the heater, I was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmond OK

Great downtown Chicago hotel

Posted Nov 6, 2017
Great hotel! It is perfectly located near shopping and fine dining. This was a ladies pre-holiday shopping trip. We upgraded our room for a small executive suite. It was well worth the money. We will definitely stay here again. The staff were friendly and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
excellent accommodations also liked the underground self park. Never have to be out in the rain or snow
3 out of 5
by A verified traveler

Posted Oct 16, 2017
Shower did not work, few lights out. Called twice never responded or repaired.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2017 on Hotels
4 out of 5
by A verified traveler from Austin, TX

5 star hotel comfort but 2 star reception attitude

Posted Oct 10, 2017
A very long wait to check in (10-15 mins) for a 5 star hotel. The attitudes of the check-in staff were mixed, some were polite but some were bordering on indifference.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2017 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2017 on Hotels