Ratings based on 1,027 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Lynn

A pleasure

Posted Jun 11, 2017 on Hotels
Amazing this was my 2nd time at this property and it did not disappoint
5 out of 5
by David

Put me in a RITZ... PLEASE

Posted Jun 5, 2017 on Hotels
Amazing Hotel, and our room with the view of the John Hancock Building and Lake Michigan was Superior Deluxe. Could not have been happier with this hotel and the staff was on point. Always asking how they could help with our stay. 5Stars....
5 out of 5
by Omega

Posted Jun 5, 2017 on Hotels
Amazing weekend! Private entrance away from Mag mile,but accessible to all shopping needs.
3 out of 5
by A verified traveler

Bummer

Posted Jun 2, 2017 on Hotels
Temporary lobby. Small mediocre restaurant. Not worth it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
We were a little disappointed that the grand lobby was going through a renovation and we didn't know about it before we arrived, but the staff was great and we enjoyed our stay.
5 out of 5
by Linda

Great hotel

Posted May 29, 2017 on Hotels
Got a good deal due to the construction. The room was lovely. The staff was excellent.
4 out of 5
by paul

This traveler left a rating score only Posted May 26, 2017 on Hotels
3 out of 5
by A verified traveler from san francisco

Underwhelming .... & under renovation

Posted May 26, 2017
Didn't know they were under renovation and oddly there was little to no signage to describe & explain this. It wasn't until we asked why the hotel was so underwhelming that we were told. Weird!
3 out of 5
by A verified traveler from Chicago

Below standard

Posted May 24, 2017 on Hotels
Very disappointed in the service and management. Our room was not ready until 5:15pm! Ridiculous. We ordered room service and it took over 40 minutes to come. At other hotels, I never experienced this.
4 out of 5
by A verified traveler

Under remodeling!

Posted May 22, 2017 on Hotels
It would have been nice to know the hotel was undergoing remodeling before I booked