Ratings based on 1,135 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Hotel was perfectly located

Posted Nov 1, 2017
Pros: Location
Cons: No tea in our room and the hotel charged $4 a cup -- for one tea bag.
Location: Loved the architecture river tour and science museum. The Art museum was a disappointment.
Sticker shock - cup of tea and breakfast was extremely overpriced.
Comment from Hotel Management
Nov 13, 2017 by Wdahlfors, Hotel Management
Greetings Patricia! Thank you for your response! Be Well, Wren Dahlfors
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Staff was quick, friendly, and helpful. The room was clean and the view is great!
Comment from Hotel Management
Sep 23, 2017 by Wdahlfors, Hotel Management
Greetings! We are delighted to hear you had a great stay! Be Well, Wren Dahlfors
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 14, 2017
Great for a short stay with family of four to explore the city.
Comment from Hotel Management
Sep 23, 2017 by Wdahlfors, Hotel Management
Greetings! We are delighted you had a great stay with your family! We hope to see you again soon. Be Well, Wren Dahlfors
5 out of 5
by A verified traveler

Highly recommend

Posted Sep 5, 2017
We were in town for Hamilton and were able to walk from the hotel to the theatre and great restaurants along the river.
Comment from Hotel Management
Sep 5, 2017 by Wdahlfors, Hotel Management
Greetings! We are delighted you had a great stay and enjoyed the show! We look forward to your return. Be Well, Wren Dahlfors
5 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau,QC

Posted Aug 31, 2017
Very nice 2 days in Chicago. Hotel is in the midlle of a lot of nice restaurants and bars. Very nice view of the river !
Comment from Hotel Management
Sep 5, 2017 by Wdahlfors, Hotel Management
Greetings Sylvain! We are delighted you had a great stay with us! Be Well, Wren Dahlfors
4 out of 5
Recommended
for Everyone
by A verified traveler from San Fran via London

Hotel is fine. Location is great

Posted Aug 23, 2017
Pros: Gym
Cons: Billing!
Location: Right on the river - near the shops, restaurants and a lovely walk/river boat down the river is a wonderful thing to do whilst in Chicago.
Rooms are too dark - but the hotel and bar/gym are great. Continuous errors with billing though which took up far too much time to resolve. Still a great hotel though.
Comment from Hotel Management
Sep 5, 2017 by Wdahlfors, Hotel Management
Greetings Amy! We are delighted you had a great stay. Be Well, Wren Dahlfors
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel on the river

Posted Aug 23, 2017
This hotel was in a great location. Within walking distance of most Chicago sites. The river walk is just outside and the views of the river are wonderful. We were upgraded to club level and so breakfast and snacks throughout the day were available. Stafff was helpful. If we could not walk, we took lift. Also the subway to the O'Hara airport was only a few blocks away, so only $3.00 to airport. I would stay at this hotel again.
Comment from Hotel Management
Sep 5, 2017 by Wdahlfors, Hotel Management
Greetings! We are delighted to hear you had a great stay with us! Be Well, Wren Dahlfors
5 out of 5
by David

Good location

Posted Aug 22, 2017 on Hotels
Nice hotel in an excellant location by the river
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Nice hotel ,excellent view

Posted Aug 21, 2017
Friendly and fast staffing from the valet to the staff in the hotel, I had forgot toothpaste and I was able to text a number that they give you and had one brought to my room, and had a amazing view
Comment from Hotel Management
Sep 5, 2017 by Wdahlfors, Hotel Management
Greetings Adrian! We are delighted you had a great stay! The Chicago River provides terrific views from our corner rooms. Be Well, Wren Dahlfors
5 out of 5
by Diane

Great Hotel in North Chicago

Posted Aug 13, 2017 on Hotels
The only complaint I have is we couldn't have stayed longer. The location was great right next to the House of Blues, one block from Harry Carey's bar, and overlooks the North River. Hotel was supper clean, comfortable beds, hotel staff was top notch, and prompt valet service.