Ratings based on 2,032 Verified Reviews

4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Beautiful views of lake and Navy Pier

Posted Dec 14, 2017
Excellent location and facility. Wonderful views of lake. Nice bar in lobby.
Comment from Hotel Management
Dec 15, 2017 by am, Hotel Management
Hello Linda, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are happy to know you and your daughter had a pleasant stay and we exceeded your expectations in product and service. Many thanks for choosing to escape with us. Looking forward to welcoming you back anytime. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Happy Ending....

Posted Dec 12, 2017
Pros: the Views
Cons: the staff needs to be educated on bookings outside of the hotel website.
Check in didn't start off so well but was happy at the end of the trip. 3 stars for Staff only because the front desk girl put me in a lower end room because they gave my room away for Thursday night. When I told her that wasnt the room i paid for on Expedia she told me that rooms booked at other sites are REQUESTS ONLY and not confirmed which is not true. So she put me in a lower in room that was just OK. it felt old and musty inside. I paid for a lake view room with was WAY nicer. They put me in that room the next day but I was not compensated for my troubles. Location is great and the more expensive rooms are better so spend a bit more if you want to stay at this hotel. The hotel is older but remodeled.
Comment from Hotel Management
Dec 15, 2017 by am, Hotel Management
Hello Roxylu, Thank you for your feedback on recent visit to W Chicago - Lakeshore. We sincerely apologize for this experience and wish we could have addressed your concerns while you were here. I am sorry to read of your experience. We will welcome you back anytime. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chucago, Il

Love "The W"

Posted Dec 10, 2017
We always staybhere because it is so close to Navy Pier and Michigan Ave. Rooms are clean and staff are friendly. Can't beat the view of Navy Pier from our room either!
Comment from Hotel Management
Dec 12, 2017 by am, Hotel Management
Hello, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are happy to know you and your daughter had a pleasant stay and we exceeded your expectations in product and service. Many thanks for choosing to escape with us. Looking forward to welcoming you back anytime. Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Great view from the "king room with a view" definitely worth requesting that room
Comment from Hotel Management
Dec 8, 2017 by am, Hotel Management
Hello, Thank you for your feedback on your recent visit to W Chicago - Lakeshore. I sincerely apologize for this experience while we aim for the best in service for all guests employees or otherwise. I hope you decide to return to W. We will welcome you back anytime.
4 out of 5
by A verified traveler from NY

Nothing special

Posted Dec 4, 2017
It’s nicer than a Holiday Inn but not as nice as I was expecting.
Comment from Hotel Management
Dec 8, 2017 by am, Hotel Management
Hello KK, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. While we aim for the best in service please accept our apology for not exceeding your expectations in service and your welcome experience not being up to par. Please come back anytime as I do not want this to inhibit your decision to return. Thank you for choosing to escape with us. Please visit again anytime.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that has an efficient staff.

Posted Nov 29, 2017
Pros: Efficient staff
Nice, quiet, modern room. Remarkably easy access to the heart of the downtown area.
Comment from Hotel Management
Dec 4, 2017 by am, Hotel Management
Hello, Thank you for sharing your feedback on your recent stay with us at W Chicago - Lakeshore. We aim for the best in service we're delighted to read of your overall experience. We hope to see you next time you are in the city. Cheers!
1 out of 5
by A verified traveler

Terrible Experience at this Hotel

Posted Nov 27, 2017
When we arrived to the hotel there was urine all over the bathroom of the room we checked in. The staff cleaned it up immediately. Following this the sink backed up and water proceeded to overflow our entire room ruining clothes, shoes on the counter. We also found suckers that had been previously consumed stuck to the top of the mirror in the room. When we called down to the desk to have staff come up and help/clean they were incredibly rude and it took hours for us to have anyone respond to these different incidences. I would HIGHLY recommend people not stay at this hotel; it was a terrible experience overall.
Comment from Hotel Management
Dec 4, 2017 by am, Hotel Management
Hello, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. While we aim for the best in service please accept our apology for not exceeding your expectations in service and your welcome experience not being up to par. Please come back anytime as I do not want this to inhibit your decision to return. Thank you for choosing to escape with us. Please visit again anytime. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Posted Nov 23, 2017
It was so great Clean amazing veiw staff is so nice
Comment from Hotel Management
Nov 26, 2017 by am, Hotel Management
Hello Grant, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are thrilled you had a comfortable stay and we exceeded your expectation in product and service! Many thanks again, we value your loyalty and look forward to welcoming you back. Please visit again soon! Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel with a beautiful view

Posted Nov 20, 2017
Pros: Cleanliness, accomadating staff, beautifully furnished.
Cons: Noise level
Overall, the experience at the W Lakeshore was positive. Beautiful lobby and welcoming staff. The first room we were right next to the elevator shaft which was really loud so we asked to move rooms. Our next room was much better, but then loud R & B music from a room down the hallway was annoying. We called the front desk and they sent security up to check on it and the music stopped within 5minutes. Overall, the rooms were nice and clean and the view Navy Pier was breathtaking.
Comment from Hotel Management
Nov 21, 2017 by am, Hotel Management
Hello Kelly, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are delighted we exceeded your expectations in product and service and that we were able to address the problems you had while you were here. We hope to see you back next time you are in Chicago! Cheers!
2 out of 5
by A verified traveler from Cascade, Mi

Not so good

Posted Nov 20, 2017
The lobby and bar area seemed nice, but that was about it. I thought the enterance was a bit chinsy, “plastic” walls for waiting for your car. I get that it’s better than standing outside, just that first impression. At check in, the woman was nice, but never smiled and just seemed tired. Our room was pretty bad. The bathroom had hairs on the walls and ceiling, floors and floorboards didn’t even look like they were cleaned, the shower head was leaking really bad and went all over the floor when it was on (like a lot of water), missing trim and tile, lights were yellow and pretty gross looking, and a mound of dust under the sink. We never called about the room because we were not planning on being in it too much. And I just took a towel and kind of did a quick wipe down of the bathroom. We had our kids, and didn’t spend much time in the room, but there were no kids channels on tv. Just would have been nice for at least one channel for kids. We did call for extra blankets, and they were brought up right away by a nice gentleman, but did not use them. My husbands exact words were, “did they come out of a trunk of a car?!” Now I know we didn’t stay in a luxury suite, and were not the high paying guests who do, but we switched hotels last minute because we thought the W would be nice. I’ve never written any type of review before, and roll my eyes when I see reviews from people that are looking for things to complain about, but I was pretty disappointed with the W.
Comment from Hotel Management
Nov 26, 2017 by am, Hotel Management
Hello Becca, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. I sincerely apologize for not meeting your expectations and wish we could have addressed your concerns while you were here. Please let us know if you should decide to return as we will welcome you back anytime. Warm Regards,