Ratings based on 198 Verified Reviews

4.3 out of 5
88% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Stay at the Sofitel

Posted Apr 4, 2017
Pros: Everything
Location: Centrally located and restaurants nearby. Going to a restaurant offsite is easy because most will pick you up and bring back at no charge.
Our stay at the Sofitel was fabulous. From the staff to the room to the amenities. The staff were warm, welcoming and went out of their way to make our stay special. Our room was an over water bungalow that met all our needs. The room was spacious with a very comfortable bed. Breakfast was included each day and was excellent; fresh fruit, eggs made to order, crepes, French toast, yogurt, baguettes, etc. The hotel provided snorkel gear and the front desk and concierges were extremely helpful with arranging excursions, taxis and restaurant reservations. I highly recommend the Sofitel Moorea.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Ia orana and Mauruuru as we say in Tahitian, for taking the time of such nice comments and for having stay with us. What a Magnifique share of experience ! The entire team is proud to know that their efforts are well appreciated. We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
1 out of 5
by A verified traveler from Malibu, CA

I believe this hotel has serious management issues

Posted Apr 2, 2017
Pros: Restaurant K is AMAZING. Perfect service. Amazing food. Beautiful setup. You end up paying around $150 pp but worth it.
Cons: Training training training. the Service business is not a rocket science. Simple rules, simple follow ups. And don't leave your trainees alone.
Total chaos:))) - Check in You dont stand up and wait in line. Which is nice IF it was followed by an organized system. You will be asked to sit down in the lobby and someone comes with your paperwork etc. After signing everything they will take you to your golf cart. BUT it did not happen this way. They just told us to go outside. Our driver will meet us. We did. We were the first couple outside. No driver. Some people started walking out and they jumped into the golfcarts. We are still waiting. After 15 minutes of waiting, I`m back to the reception and response was ``Ohh your driver did not take you?`` How the hell am I supposed to know a) if I am assigned to a specific driver or b)you wait in line or c)You fight for it and grab the first one that comes? - 2. day a drone started hovering on top of our over the water bungalow. Ok no biggy but it is very loud. Later, it started flying on my eye level shooting the rooms. That`s weird. - 3. Day The same drone is over the beach now. All I can hear is the noise. I went back to the reception to ask. Someone is shooting a music video. They have a permission. So I pay $800 a night and someone has a permission to make lots of noises and record me??? - You will never get what you order. They are very very very nice BUT not trained at all. I ordered Vodka Martini and waiter said ``Red or white?`` If this was $99 motel, I would be so happy with everything. But when I pay $800 per night, I should not be describing what cafe latte is.
Comment from Hotel Management
Apr 6, 2017 by General Manager, Hotel Management
Dear Ike, Ia orana, Thank you for sharing your feedback on TripAdvisor, we were pleased to welcome you at Sofitel Moorea Ia Ora. We want to offer you our sincerest apologies for the disappointment you encountered during your stay. The online check-in is actually not possible at the present time for technical reasons. We are doing our utmost to deploy it as quickly as possible. We apologize for the problems you encountered for your room accompaniment and for any nuisance you may have had with the drone. This event was exceptional. Thank you for all your remarks that are very important to us and allow us to improve our customer & quality service. Once again, please accept our dearest apologies. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Stunning hotel - excellent in ever respect

Posted Apr 1, 2017
We had an overwater bungalow and it was incredible. Snorkelling from our own steps right onto the reef. A window in the floor so we could see the fish at night. The room was stunning. The staff were kind and friendly - superb experience.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
What a Magnifique share of experience ! Ia ora na and Mauruuru as we say in Tahitian, for taking the time of such nice comments. All the team is very touched by your comment. We are very delighted that you had a unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
4 out of 5
Recommended
for Everyone
by A verified traveler

We stayed in an overwater bungalow...we loved it.

Posted Mar 31, 2017 on Orbitz
The bed and pillows were comfy, loved the entire place!
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your Magnifique experience at the Sofitel Moorea Ia Ora ! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to beach.

Posted Mar 21, 2017 on Orbitz
Amazing breakfast. Great staff. Beach was beautiful.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your Magnifique experience at the Sofitel Moorea Ia Ora ! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
4 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Mar 7, 2017
Everything lived up to expectations. Hotel staff were as friendly as they were helpful. Especially Tama who worked at the pool.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at the Sofitel Moorea Ia Ora ! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler from Issaquah, WA

Beautiful over-water bungalow

Posted Feb 27, 2017
Amazing bungalow over turquoise lagoon. Abundant tropical fish, moray eels, and rays. Incredible, friendly staff! Great breakfast buffet. I recommend the Sofitel Moorea without reservation!
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience ! We are very delighted that you had a Magnifique and unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous!

Posted Feb 24, 2017
Fabulous! Great, secluded location but only 5 minutes from ferry terminal. The resort has a lovely private beach with wonderful snorkeling right below the bungalows - nice colorful coral and good variety of fish. You can actually take great photos right off the deck! Worth the extra $ for the over the water "huts". Food was very good - large selection at breakfast buffet. Nice on-the-beach tables available for dinner at one of their restaurants. Perfect for a romantic get away!
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
What a Magnifique share of experience ! Ia ora na and Mauruuru as we say in Tahitian, for taking the time of such nice comments and for having stay with us the entire team is proud to know that their efforts are well appreciated. All the team is very touched by your comment. We are very delighted that you had a unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
1 out of 5
by Gavina

Never recomendé this hotel

Posted Feb 22, 2017 on Hotels
The worst birthday I have , Tula reserve a table in the restaurant one day before, I get there I nothing was set up , way for 20 m ,of course I let to my room , so desapointe because I let my frends in another hotel , and then ivarime to celebaration with them ,
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear guest, We're very sorry that your birthday did not happen the way you imagined it. We take full responsibility and please accept our sincere apologies for this misunderstanding between the services which is quite exceptional. Everything is put in place so that it does not happen again. Once again, please accept our dearest apologies. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Excellent

Posted Jan 5, 2017
Cons: It would have been nice to know ahead of time the pool was closing.
Location: Go to the Moorea Beach Cafe for dinner. They have a shuttle that will pick you up from the hotel.
We had an excellent visit to the Sofitel. Would definitely recommend!
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea !