Ratings based on 209 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Beautiful Bungalow Beach Hotel

Posted Jun 26, 2017 on Orbitz
Pros: Beach water color. Service.
Great Staff! Great Service! And rate for the room was fair.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your Magnifique experience at Sofitel Moorea ! We were very delighted to host you and we look forward to welcome you back again ! Maururu !
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2017
Would definitely stay here again. Only downside was the food, overpriced and nothing special. The resort itself is amazing and has amazing service.
Comment from Hotel Management
Jun 15, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at the Sofitel Moorea Ia Ora ! You can be sure that we will take your feedbacks about food in consideration in order to improve our guests experience We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
by Hristo

Posted May 28, 2017 on Hotels
Amazing place, verry nice hotel and helpful staff.
Comment from Hotel Management
May 30, 2017 by Didier L, Hotel Management
Iaorana and thank you for sharing your experience at the Sofitel Moorea Ia Ora ! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
by Ivanka

Perfect snorkeling

Posted May 24, 2017 on Hotels
Perfect place for family and snorkeling
Comment from Hotel Management
May 25, 2017 by Didier L, Hotel Management
Write your comment.Iaorana and thank you for sharing your experience at the Sofitel Moorea Ia Ora ! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
4 out of 5
Recommended
for Everyone
by A verified traveler from chilean in texas

Great hotel, view and location.

Posted May 22, 2017
We enjoy our stay not al staff friendly and area of opportunity.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea ! We were very delighted to host you and we look forward to welcome you back again ! Maururu !
3 out of 5
by A verified traveler

Disappointed :(

Posted May 22, 2017 on Hotels
Well one word ....... disappointed! Not really 4.5* a little tired and tatty in places. Be very careful when booking your room, we were offered lagoon view, garden view or overwater bure. Looking at the information on the hotel and the pictures of the lagoon we decided that we would book a lagoon view. Can you imagine how 'disappointed' we were when we arrived and found our view was of the side of the overwater bures! There are 2 levels of lagoon view - lagoon view and lagoon view with beach access and there are 2 levels for the overwater bures also. The hotels description for our room should be sold as 'partial lagoon view.' The room was nice, clean, and well maintained, and was very close to the water’s edge. The turndown service at night was a nice touch. But if the ideal of being able to hear the water leaping the shore was going to be impossible if you wanted to be in an air conditioned room, the unit was noisy. The gardens in general are well keep but the area around our bure could only be described is scrub land, not sure if it was supposed to be grass or sand but it was mainly weeds. On the Sunday that we were there it was 'pool party' Ibiza style! Our quiet, topical island resort was blasted with loud music, drunk young people and security guards from 11am until 6pm.
Comment from Hotel Management
May 24, 2017 by Didier L, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea ! We are sorry that your bungalow did not give you complete satisfaction and that your view has been spoiled by our overwater bungalow. The hotel was complete at the moment, it was impossible for us to change your bungalow. The pool party was an exceptional event and we apologize for the inconvenience. We were very delighted to host you and you can be sure that we will take your feedbacks in consideration in order to improve our guests experience. Maururu !
4 out of 5
by Lisa

Journey to Moorea

Posted May 1, 2017 on Hotels
We had a lovely bungalow on the beach. We were welcomed in style and provided a nice tour by the driver that took us to our room. Housekeepers were very considerate. We had some issues sitting outside due to mosquitoes. We dined in the casual restaurant lounge on two nights. The food was OK. The breakfast buffet was outstanding. The island is quiet but the hotel had good options for water sports. Very nice beach.
Comment from Hotel Management
May 3, 2017 by Didier L, Hotel Management
Iaorana and thank you for sharing your Magnifique experience ! We are very delighted that you had a Magnifique and unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler from auckland, new zealand

Great hotel by the best beach in Moorea

Posted Apr 29, 2017
Awesome location, great staff & rooms. Will definitely be back.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
What a Magnifique share of experience ! Ia ora na and Mauruuru as we say in Tahitian, for taking the time of such nice comments. All the team is very touched by your comment. We are very delighted that you had a unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Stay at the Sofitel

Posted Apr 4, 2017
Pros: Everything
Location: Centrally located and restaurants nearby. Going to a restaurant offsite is easy because most will pick you up and bring back at no charge.
Our stay at the Sofitel was fabulous. From the staff to the room to the amenities. The staff were warm, welcoming and went out of their way to make our stay special. Our room was an over water bungalow that met all our needs. The room was spacious with a very comfortable bed. Breakfast was included each day and was excellent; fresh fruit, eggs made to order, crepes, French toast, yogurt, baguettes, etc. The hotel provided snorkel gear and the front desk and concierges were extremely helpful with arranging excursions, taxis and restaurant reservations. I highly recommend the Sofitel Moorea.
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Ia orana and Mauruuru as we say in Tahitian, for taking the time of such nice comments and for having stay with us. What a Magnifique share of experience ! The entire team is proud to know that their efforts are well appreciated. We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
1 out of 5
by A verified traveler from Malibu, CA

I believe this hotel has serious management issues

Posted Apr 2, 2017
Pros: Restaurant K is AMAZING. Perfect service. Amazing food. Beautiful setup. You end up paying around $150 pp but worth it.
Cons: Training training training. the Service business is not a rocket science. Simple rules, simple follow ups. And don't leave your trainees alone.
Total chaos:))) - Check in You dont stand up and wait in line. Which is nice IF it was followed by an organized system. You will be asked to sit down in the lobby and someone comes with your paperwork etc. After signing everything they will take you to your golf cart. BUT it did not happen this way. They just told us to go outside. Our driver will meet us. We did. We were the first couple outside. No driver. Some people started walking out and they jumped into the golfcarts. We are still waiting. After 15 minutes of waiting, I`m back to the reception and response was ``Ohh your driver did not take you?`` How the hell am I supposed to know a) if I am assigned to a specific driver or b)you wait in line or c)You fight for it and grab the first one that comes? - 2. day a drone started hovering on top of our over the water bungalow. Ok no biggy but it is very loud. Later, it started flying on my eye level shooting the rooms. That`s weird. - 3. Day The same drone is over the beach now. All I can hear is the noise. I went back to the reception to ask. Someone is shooting a music video. They have a permission. So I pay $800 a night and someone has a permission to make lots of noises and record me??? - You will never get what you order. They are very very very nice BUT not trained at all. I ordered Vodka Martini and waiter said ``Red or white?`` If this was $99 motel, I would be so happy with everything. But when I pay $800 per night, I should not be describing what cafe latte is.
Comment from Hotel Management
Apr 6, 2017 by General Manager, Hotel Management
Dear Ike, Ia orana, Thank you for sharing your feedback on TripAdvisor, we were pleased to welcome you at Sofitel Moorea Ia Ora. We want to offer you our sincerest apologies for the disappointment you encountered during your stay. The online check-in is actually not possible at the present time for technical reasons. We are doing our utmost to deploy it as quickly as possible. We apologize for the problems you encountered for your room accompaniment and for any nuisance you may have had with the drone. This event was exceptional. Thank you for all your remarks that are very important to us and allow us to improve our customer & quality service. Once again, please accept our dearest apologies. Kind regards,