Ratings based on 209 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Phoenix, AZ

Nice Beach-front Resort, but With Problems

Posted Jan 10, 2018
Pros: Beach-front resort with bungalows on water. Aquatic center provides snorkeling equipment and kayaks at no charge. Nice included breakfast.
Cons: Room not ready on arrival. The 2 units assigned to our family were very far from each other. Strong sewer smells around one of the units.
Location: Swimming, snorkeling, boating, kayaking and paddle boarding, Jet skiing, Zip-lining in Tiki Parc, Scuba diving.
Nice beach-front resort with bungalows on water. You can walk down from the bungalow into the water and snorkel with provided equipment. Nice included breakfast in beach-front restaurant. On-site aquatic center and concierge for borrowing kayaks and boards, signing up for scuba diving, jet skiing and other adventures. There were problems which took away from rating the resort as a 5/6 star resort and receiving the value we expected for the high room price. Check-in process and reception area not very nice and accommodating. Our rooms were not ready on arrival. Also, the two units assigned to our family, with months advance reservation, were very far from each other (the staff did swap the room later to a closer but less desirable location, with sewer smells outside). Grounds are not well-maintained at a 5/6 start resort level, and rooms are not serviced for cleaning and supplies in timely manner (possible due to shortage of staff).
Comment from Hotel Management
Jan 11, 2018 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at the Sofitel Moorea Ia Ora Beach Resort ! We are very delighted that you enjoy our nice beach-front resort with bungalows on water and our aquatic center. Check-in is from 2:00pm, , as far as possible, when the guest arrives before we try to give him his room, we are sorry that this was not possible this day, because of the filling of the resort. Whenever possible, we strive to satisfy the wishes of our customers. All your feedback are very important to us and helps us to improve our guest experience. We hope to welcome you back soon ! Mauruuru !
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Top lagoon

Posted Dec 28, 2017
A great lagoon for water activities. Complimentary water activities and some minibar items was appreciated. Friendly staff. All bungalows are in close proximity to the water.
Comment from Hotel Management
Jan 2, 2018 by Didier Lamoot, Hotel Management
Dear Sir, thank you for your kind message. All best wishes for 2018
3 out of 5
by A verified traveler

Posted Dec 6, 2017
Pros: it was an overwater bungalow
Cons: Need some TLC the hotel is showing wear and tear and needs some improvement to make it attractive on the inside. Very disappointing for the price
Location: The location was near the pier . There is not much to do.
I always wanted to stay in an over water bungalow. The hotel was in a nice location but it is not being kept up. It is definitely worn down and need some TLC. I flushed the toilet in the room and proceeded to leave the room and saw water leaking into the ocean. I reported to the front desk and they did nothing. Took it very lightly. The guest are swimming and snorkeling in the same waters which is really disgusting. Knowing that you have to pay a premium price for these rooms. VERY DISSAPPOINTING.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
Ia Orana and thank you for taking the time to share your experience at the Sofitel Moorea Ia Ora Beach Resort, your feedbacks are very important to us. You can be sure that we will take your feedbacks about bungalow maintenance in consideration in order to improve our guests experience. We were very delighted to host you and we look forward to welcome you back again ! Maururu !
5 out of 5
Recommended
for Everyone
by A verified traveler

Best vacation of our lives!!

Posted Nov 4, 2017
We stayed at sofitel post cruise and it could not have been any better. The staff was so welcoming and made you feel so special. Very friendly always saying hello and very accommodating. The food was great! Nice breakfast buffet and the other restaurants were just fabulous! Our over the water bungalow was exceptional. With a view of Tahiti and watching the sunrise every morning was amazing! Swimming right off our deck and just enjoying the warm water and fish. I can truly say this should be on everyone's bucket list. You will not be disappointed.
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
What a Magnifique share of experience ! Ia ora na and Mauruuru as we say in Tahitian, for taking the time of such nice comments. The whole team is very delighted that you had a pleasant stay with us, very touched and happy that you enjoyed their service, which comes from the heart. We hope to welcome you back soon in our little piece of paradise ! Mauruuru !
1 out of 5
by A verified traveler from port jervis n.y.

The view was nice...the mattresses,are old.

Posted Oct 29, 2017
The destination is beautiful..the food is awesome. Restaurants,are ridiculously understaffed..the wait time for everything is very long. The mattress needed to be replaced 10 years,ago. Cleanliness is not a top priority when cleaning the rooms.
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea ! We are very happy that you enjoyed the destination and the food. The mattresses are being replaced. We are sincerely sorry that the service did not live up to your expectations and take the necessary steps to improve this. We were very delighted to host you and we look forward to welcome you back again, mauruuru !
5 out of 5
by Michelle

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Didier L, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea Ia Ora Beach Resort! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location, great hotel

Posted Oct 9, 2017
Pros: Location, over-water rooms, snorkeling on site
Location: Snorkeling, hiking, diving, running (they have a nice 4-mile running route map you can ask for), relaxing on the beach
We stayed in an over-water hut and I couldn't be more pleased. We had champagne and a fruit plate awaiting us in the room when we arrived. The room was big, comfortable, and the amenities were fantastic (Nespresso espresso machine; daily stocked waters, sodas and beers in fridge; Hermes bath products ...). The snorkeling out front was a welcome surprise. We saw a lot of colorful fish and coral right off our room. Snorkeling in the morning is a wonderful way to wake up. Our view of the water and sunrises just off our room's balcony were wonderful. And, I loved the window in the floor of our sitting area so we could watch what swam by at night. I loved this hotel. We ate at the bar restaurant a few nights and it was always good. Didn't have a chance to eat at their higher-end restaurant or the beach bar, but I'm sure they're good. We took a refresher dive through their dive shop and it was reasonably priced and our guide (Aud) was very good. No question, I'd stay here again. We went to a few other hotels on the island while we were here, and I think Sofitel is the best (location, onsite snorkeling, hotel grounds).
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Your comment is just Magnifique ! Mauruuru Roa as we say in Tahitian ! We are so happy that you have been filled by our beautiful resort. We can not have a better reward than so beautiful comment. The whole team is very delighted that you had a pleasant stay with us, very touched and happy that you enjoyed their service, which comes from the heart.
5 out of 5
Recommended
for Everyone
by A verified traveler from te puke

Picture perfect

Posted Sep 9, 2017
Exellent hotel and staff Crystal clear water Very accomodating staff Can't wait to return
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea Ia Ora Beach Resort! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !
5 out of 5
by Garratt

Tropical Paradise

Posted Jul 31, 2017 on Hotels
The "over-water" room was fabulous. Being able to step out of the room and directly into the lagoon made the trip. But the friendliness of the staff made the trip wonderful!
Comment from Hotel Management
Aug 2, 2017 by Didier L, Hotel Management
What a Magnifique share of experience ! Ia ora na and Mauruuru as we say in Tahitian, for taking the time of such nice comments. All the team is very touched by your comment. We are very delighted that you had a unique stay in our little piece of paradise. We hope to welcome you back soon ! Mauruuru !
3 out of 5
by A verified traveler

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Jul 31, 2017 by Didier L, Hotel Management
Iaorana and thank you for sharing your experience at Sofitel Moorea Ia Ora Beach Resort! We were very delighted to host you and we hope to welcome you back soon ! Mauruuru !