Ratings based on 275 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia beach Virginia USA

Posted Jan 12, 2018
We had a wonderful stay for 6 nights in the beginning of Jan.2018.The Kempinski resort is beautiful the staff is excellent .The beach Servise was exceptional!!We love to go back.Rita .
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Beautiful hotel with a lovely private beach.

Posted Dec 30, 2017
Pros: The friendly and attentive staff. The spacious room and very very comfortable bed! The Beach Boys staff were so friendly and accommodating.
Cons: I would have liked to have had a bath tub in our room. Food in the restaurants was a bit pricey.
Location: It was a great location right on the beach! A day trip into the capital city of Victoria was a good way to spend a day. Snorkeling and kayaking.
Our 6 day stay at Kempinski Seychelles resort was wonderful! The staff were very attentive from the minute we arrived until the day we left. Our room had a lovely ocean view and was very spacious. When I asked for another dehumidifier the housekeeping staff worked quickly to accommodate and followed up to ensure we were taken care of. It was a very festive atmosphere with Christmas music playing and lovely decorations throughout. A nice touch!
Comment from Hotel Management
Dec 31, 2017 by Masami Egami, General Manager, Hotel Management
Dear Mrs. Darlene, Thank you very much for sharing your experience with us and other travelers. I am very happy to see that you enjoyed your stay with us and thank you for your comments. I hope that we can welcome you again in the near future to the Seychelles. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from UK London

Nice hotel but expensive......nice view too Staffa

Posted Dec 1, 2017
Pros: Staff are excellent
i wish i could stayed longer Nice hotel but expensive......nice view too Staffa
Comment from Hotel Management
Dec 4, 2017 by Masami Egami, General Manager, Hotel Management
Dear Mrs. Golnar, Thank you very much for sharing your experience with us. I am pleased to see that you enjoyed your stay. Indeed, Seychelles is an upmarket destination and the price level is generally higher since all goods have to be imported - many of them via expensive air fright. However, we will continue to strive for more pricing optimization where possible to offer our guests the best prices. Best regards,
5 out of 5
by A verified traveler from Frankfurt

Wonderful stay, top service, dream surrounding

Posted Nov 16, 2017
We (family with one 3 year old child) spend 8 days here. You summarise the stay it was wonderful I've if there best experiences ever, and we had plenty of equally excited tripods on our record. The hotel ideas not brand new but kept well in shape. Food variety good, service is top notch. Room (garden sea view) was nice spacious and clean) short walk top the wonderful beach). They offset a all day child's care with very friendly and caring staff. Special thanks to the staff at the beach: ESP Marcus and Dave.
Comment from Hotel Management
Nov 18, 2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Frank, Thank you very much for this positive review. I am pleased to see that you enjoyed your time on the Seychelles with us and hope that your family will visit us again soon. Best regards,
4 out of 5
by Jurate

Posted Oct 17, 2017 on Hotels
Amazing private location, very quiet and lovely beach!!
Comment from Hotel Management
Nov 9, 2017 by General Manager, Hotel Management
Dear Mr. Jurate, Thank you very much taking the time to share your feedback with us! I am delighted to see that you enjoyed your stay and hope you will come back soon! Best regards, Masami Egami General Manager
4 out of 5
by tara

seychelles 2017 Kempinski

Posted Oct 6, 2017 on Hotels
Having previously stayed at a Kempinski hotel the expectations where very high!! So, the resort setting was fantastic, beautiful! white beaches and aqua blue ocean as you would expect for the Seychelles. The staff in the resort were 5star!!! friendly and helpful. The hotel beach / pool guys were 5star!! giving everyone a 5star treatment and what was nice a towel for the beach / pool area that actually fitted on the sun bed... the guys in general could not do enough for the customers. The restaurants were ok food was lovely but not what i would call 5star especially the buffet, whether it was break fast or evening meal. The pool side restaurant again was fine but not top notch food for 5 star i would have expected more! again the staff in both restaurants were wonderful very helpful always smiling and very friendly. The planters bar staff very attentive and friendly with the live music each night it was a lovely end to a sunny day. The rooms were lovely but need some TLC, marks and scuffs on walls, hard towels in bathrooms, windows i had to point out needed cleaning as we had a sea view and wanted to see it! the attention to detail was missing for a 5 star hotel i was disappointed!! our champers glasses left outside our room for over 2 days and yes the hotel apologised and sent wine and chocolate but it should not have happened in the beginning it is a 5 star hotel and price accordingly. Compare this resort to other Kempinski and 5star hotels it lacked the polished touch!
Comment from Hotel Management
Nov 9, 2017 by General Manager, Hotel Management
Dear Mrs. Tara, Thank you very much for sharing your feedback with us. I am pleased to see that you enjoyed your stay and have also taken note of your constructive feedback which will help us to improve further. I sincerely hope that we will have a chance to welcome you back one day in the near future. Best regards, Masami Egami General Manager
1 out of 5
by Benjamin from kempinski, Seychelles

Horrible receptionist

Posted Sep 7, 2017 on Hotels
I was delayed at the reception both on check in and check out while I saw new comers been attended to as they come and go. Maybe because I am black but at that the so called receptionists were black too. I also suspected that my room was ransacked while we were away. I do not know what they were looking for. it wasn't the cleaners but the management knows better. the food was too expensive and the beach is dirty.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Dear Mr. Benjamin, Thank you very much for sharing your feedback with us. Your mentioned 2 points are serious allegations on which I unfortunately have not received any record of during your stay (neither from Guest Services nor from our Security department). We do have a very multicultural team with a variety of ethnic backgrounds and treat all of our guests the same regardless of their race or religion. Furthermore, the safety of our guests is of paramount importance to us and we have 24/7 CCTV, can do key-lock reading and have a dedicated security team on site. Hence, as the points you mention were not raised during your stay and since no details are provided, we cannot accept this feedback as a fair valuation of our product and services. I would be pleased if you could reach out to me directly so we can properly investigate the matter. Thank you for your understanding. Masami Egami General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, Ontario, Canada

The pictures do not do this hotel justice!! A++

Posted Sep 6, 2017
What an amazing hotel. The service was like nothing I have experienced before, and the food was nothing short of amazing. The beach was clean and only a 30 second walk from the room. Highly recommended.
Comment from Hotel Management
Sep 11, 2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. John, Thank you very much for this great review! It is great that you enjoyed your stay and I hope we can welcome you on the Seychelles again soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ruh exb

Perfect getaway from city life and modern ....

Posted Aug 30, 2017
This was my 2nd visit to victoria but my first at this resort. The staff were all amazing - the property is superb overall. I wish the room decor was a bit brighter and well lit. Keep in mind best months to catch waves and full ocean activities is from December till April - these days the water tides aren't friendly - planning to bring the Mrs back here too
Comment from Hotel Management
Sep 4, 2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Saeed, Thank you very much for your great feedback. I am delighted to see that you enjoyed your stay and have well taken note of your suggestion regarding the room design which we will surely incorporate in the very near future. Best regards,
3 out of 5
by Chloe

Beautiful location, shame about the service

Posted Aug 17, 2017 on Hotels
Amazing location, Baie Lazure beach is beautiful. Hotel service is totally hit and miss - we experienced issues with pretty much everyone we came into contact with except Tiffany who manages the beach restaurant. After complaining several times someone came and made the effort to apologise and provide a complimentary meal but for a 2 night stay it really was a case of too little too late. Wouldn't stay again and wouldn't recommend - there are so many luxury options in the Seychelles, go for something else!
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Dear Mrs. Chloe, Thank you very much your feedback. I am sorry to see that you were not satisfied with the service received during your 2-night stay and had hoped we were able to make up for the inconvenience caused. As we usually hear mostly praise about our service, especially in comparison to other hotels in the market, I take your review very seriously and will investigate with my team where exactly we could not deliver our promised standard. Again, please accept my sincere apologies and I hope that you still enjoyed your time on the Seychelles. Best regards, Masami Egami General Manager