Exterior

Reviews of Hampton Inn & Suites Mahwah

2.5 out of 5
Hampton Inn & Suites Mahwah
290 Rt 17s, Mahwah, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1014 reviews" "
Rating 8 - Good. 272 out of 1014 reviews" "
Rating 6 - Okay. 79 out of 1014 reviews" "
Rating 4 - Poor. 43 out of 1014 reviews" "
Rating 2 - Terrible. 38 out of 1014 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people herre were very friendly and capable.
Stayed 1 night in Mar 2024
Response from CL on Mar 28, 2024
Thank you for taking the time to give us a review, Kyle! Do come again!

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Deb! We hope to see you again soon!

10/10 Excellent

Heather

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was great and accommodating, hotel smells amazing and the hotel was not stuffy the temperature was great ! Close to everything I needed and the pool was warm .
Stayed 1 night in Mar 2024
Response from CL on Mar 28, 2024
We appreciate the kudos, Heather! We hope to see you again soon!

8/10 Good

AnnMarie

Traveled with partner
Nice hotel for an excellent value. I would stay there again.
Stayed 3 nights in Mar 2024
Response from CL on Mar 28, 2024
Thank you for the review, AnnMarie! We can't wait to see you again soon!

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Mar 2024
Response from CL on Mar 17, 2024
Thank you for the 5-stars, Chris! We do all we can to make very stay memorable! Come again!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Alex! We hope to see you again soon!

6/10 Okay

peter, Roxboro

Stayed 1 night in Jan 2024
Response from CL on Mar 28, 2024
Peter, we appreciate your feedback, and we will use yours to improve our product and services. Do come again!

10/10 Excellent

Colleen, Plattsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in went very smoothly.The person who checked us in was very pleasant and knowledgeable about the area. He was able to recommand several places for dinner.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Mahwah Team on Mar 6, 2024
Dear Collen, Thank you for choosing our hotel and giving us a perfect 5-star rating! We appreciate your patronage and hope to serve you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great!!
Stayed 1 night in Mar 2024
Response from CL on Mar 4, 2024
David, we appreciate your review and are pleased you gave us 5 stars! Do come again!

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from CL on Mar 4, 2024
Daniele, thank you for giving us a perfect score. Do come again!

4/10 Poor

Yue Ching

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good but the pool was so murky. Also the carpet in the room was really gross.
Stayed 1 night in Mar 2024
Response from CL on Mar 3, 2024
Ching, we appreciate your review and will use your feedback to improve our product and services. Do come again!

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpfull with delivery options
Stayed 1 night in Feb 2024
Response from CL on Mar 2, 2024
Elizabeth, thank you for the 5 stars. We truly appreciate the love and hope you come see us again soon!

10/10 Excellent

SOOKYUNG

Stayed 1 night in Feb 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Sooky! We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from CL on Mar 2, 2024
Jennifer, thanks for the 10, "A 10 from Jen!" We truly appreciate the glowing review and hope you come see us again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
We do appreciate kudos, Drew! Do come again!

10/10 Excellent

matthew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and welcoming. Comfortable beds and good variety of tv stations. Nice breakfast with lots of options and great coffee.
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Matt, thank you for the 5-stars! We hope to welcome you back to our property in the future!

10/10 Excellent

evelin

Stayed 1 night in Feb 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Evelin! We hope to see you again soon!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place for a weekend trip.
Stayed 3 nights in Feb 2024
Response from CL on Feb 26, 2024
Greg, thank you for the 5-stars. It was a pleasure to have you over the weekend and we hope to see you many more weekends to come! Cheers!

10/10 Excellent

Simson

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent, I’ll definitely stay there again.
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Simson, we truly appreciate the kudos and can't wait to welcome you back to Mahwah!

10/10 Excellent

ADDY, Brockton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is by the highway is very quiet.
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Addy, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

Ewa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff very friendly,
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Ewa, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
William, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Front staff were very friendly. Pool was clean . Changing room was clean Room was nice clean very comfortable we had a nice large room . Overall my experience was a 10 . Breakfast was the usual fare but nice.
Stayed 4 nights in Dec 2023
Response from CL on Feb 26, 2024
Dan, thank you for the 5-star review. We hope you come see us again soon!

8/10 Good

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was convenient but it could also use some renovations
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Zo, thank you for the review. We hope you come see us again soon!

8/10 Good

Anne

Stayed 2 nights in Feb 2024
Response from CL on Mar 28, 2024
Thank you for the review, Anne. We appreciate the feedback and hope to see you again.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Tim, we are sorry we fell short. We hope you come see us again soon & you can see the changes we've made!

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Todd! We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Another wonderful Hampton Inn. Matthew at the front desk was quick and helpful. Beautiful room. Awesome place. Very clean
Stayed 1 night in Feb 2024
Response from CL on Feb 26, 2024
Mike, thank you for the 5-star review. We hope you come see us again soon!

6/10 Okay

Lamont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was towards the front of the hotel near the highway which hears lots of noise from the highway. The hotel wasn't packed so not sure why the hotel didn't put us towards the back away from traffic.
Stayed 4 nights in Feb 2024
Response from CL on Feb 26, 2024
Lamont, thank you for your review. We hope you come see us again soon!

4/10 Poor

Qin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The sealed coffee cup has water inside and the wrapper was very dirty. The cabinets are so dusty.
Stayed 2 nights in Feb 2024
Response from CL on Feb 26, 2024
Qin, thank you for your comments. We will use them to improve our product. Do come again!

6/10 Okay

Ng Fei

Traveled with family
Liked: Cleanliness, staff & service
It needs to be upgraded
Stayed 2 nights in Feb 2024
Response from CL on Feb 26, 2024
Fei, thank you for your comments. We will use them to improve. Come again!

10/10 Excellent

ming

Stayed 1 night in Feb 2024
Response from CL on Mar 28, 2024
Thank you for the perfect score, Ming We hope to see you again soon!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay.
Stayed 1 night in Jan 2024
Response from CL on Feb 26, 2024
C, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

Stephen Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jan 2024
Response from CL on Feb 26, 2024
Stephen, thank you for the 5-stars! Come again!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property at a great price.
Stayed 1 night in Jan 2024
Response from CL on Mar 2, 2024
Mike, we thank you for your review. We do all we can to make every stay memorable. Do come again!

10/10 Excellent

Selin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Clean
Stayed 1 night in Dec 2023
Response from CL on Mar 2, 2024
Selin, we thank you for the 5 stars. We truly appreciate the kudos and hope to see you again soon!

10/10 Excellent

Mariela

Stayed 7 nights in Jan 2024
Response from CL on Mar 2, 2024
Mariela, thank you so much for the perfect score. We do all we can to make every stay memorable! Come again!

10/10 Excellent

Gunnar

Stayed 1 night in Jan 2024
Response from CL on Feb 26, 2024
Guns, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CL on Feb 26, 2024
Thank you for the perfect score, Karen! We hope you come again soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CL on Feb 26, 2024
Helen, thank you for giving us a review. We will use this to improve our product and services. Come again!

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here in 3 weeks, would definitely recommend
Stayed 2 nights in Jan 2024
Response from CL on Feb 26, 2024
Thank you for the perfect score, Shirl! We hope you come again soon!

8/10 Good

leanda

Liked: Cleanliness, staff & service, amenities
Besides the fact the the pool was a bit dirty and my kid got an ear infection from it , the rest was awesome . We stayed here before and no complaints :)
Stayed 1 night in Dec 2023
Response from CL on Feb 26, 2024
Leanda, thank you for your review. We appreciate your comments, and we will use them to improve.

8/10 Good

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conenient standard hotel on highway, good size room and bath, clean and good breakfast. Hotel front desk people were amazingly friendly and helpful. Least expensive in area.
Stayed 1 night in Dec 2023
Response from CL on Feb 26, 2024
Martha, thank you for taking the time to leave us a review. We appreciate your comments and hope you just us again soon!

10/10 Excellent

Luz

Stayed 1 night in Jan 2024
Response from CL on Mar 2, 2024
Luz, thank you for the 5 stars. We appreciate your business and hope you come again!

8/10 Good

Anikie

Traveled with partner
Liked: Staff & service, amenities
Good
Stayed 1 night in Dec 2023
Response from CL on Feb 25, 2024
An, thank you for the review. We appreciate your business and hope to see you again!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from CL on Mar 2, 2024
Chris, we are very happy that you enjoyed your stay with us. With all the choices in Mahwah, we are glad you picked us! Do come again!

2/10 Terrible

Vebi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My rating speaks for itself
Stayed 2 nights in Dec 2023
Response from CL on Feb 25, 2024
Vebi, we are sorry you didn't enjoy your stay and we will use your feedback to improve our product and services!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Great breakfast.
Stayed 1 night in Dec 2023
Response from CL on Feb 25, 2024
Thanks for the 5-stars, Shannon! Come see us again real soon!

10/10 Excellent

yvette, NYC

Stayed 1 night in Dec 2023
Response from CL on Feb 25, 2024
Yvette, thank you for the 5-stars! Come again!

10/10 Excellent

GERALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from CL on Feb 25, 2024
Thanks for the perfect 10, G! We appreciate the kudos and hope to see you again soon!