Great staff, clean room
Posted Nov 28, 2016
We recently stayed at the Sheraton Mahwah for two nights and we were very pleased with our experience. I had read complaints online about soundproofing issues, so I called ahead and requested a quiet room. The staff tried to accommodate us and put us in a non- connecting room. However the guests across the hall were having a party (loud music, singing, laughing, doors slamming) and due to the thin doors/walls we could hear everything. We called the front desk and they quickly gave us a new room, which was much quieter!
Pros: Rooms were very clean and the beds super comfy. Staff very friendly and accommodating.
Cons: besides from the sound issues---the state of the grounds. The parking lot trash cans were over flowing, and did not seem to be emptied often. Also the fountain and pond had trash floating in it. I realize that you can only do so much and some guests are pigs---but it looks like they do nothing at all in terms of outside maintenance.
Overall, a nice experience.