Ratings based on 390 Verified Reviews

4.0 out of 5
74% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

good location close to a lot of amenities

Posted Oct 13, 2017
Pros: location
Cons: the bar area needs to be bigger or open the one up on the second floor
Location: close to all amenities
staff very good hotel location very good restaurant food very good bar area needs to be larger
Comment from Hotel Management
Oct 16, 2017 by C. Datz, Hotel Management
Dear mark, Thank you for choosing the Hilton Mainz and for sharing your feedback with us. I am sorry that you were not satisfied with the size of our hotel bar. We will add your comment for future plans. Please also note, that we do not have another bar on the second floor. Nevertheless, I am thrilled about your compliments for our location, the food in our restaurant and our team. It is my pleasure to share your review with my colleagues. Dear mark, the team of the Hilton Mainz and me are looking forward to welcoming you back. Kind regards, Nadine Selinger I P.A. to Cluster General Manager
5 out of 5
by Kerry

Posted Jun 13, 2017 on Hotels
This hotel is perfect all around. The room was huge! Location was prefect.. on the Rhein and close to town. I asked the front desk about safety and if there are areas of town to avoid ... the reply was it is safe here not to worry. And it was just that, we walked late in the evening in many different areas and felt very safe. Thank you Mainz and the Hilton, I will certainly recommend you!
Comment from Hotel Management
Jun 16, 2017
Dear Kerry, Thank you for your wonderful feedback! I am thrilled about all your compliments for our location, the room and Mainz itself. Dear Kerry, the team of the Hilton Mainz and me are looking forward to welcoming you back. Kind regards, Cornelia Datz I P.A. to Cluster General Manager
4 out of 5
by John

Wonderful location.

Posted Jun 11, 2017 on Hotels
Great breakfast buffet. Decent wifi coverage. Friendly staff.
Comment from Hotel Management
Jun 16, 2017
Dear John, Thank you for choosing the Hilton Mainz and sharing your feedback online. I am glad that you enjoyed our Hilton breakfast and the wifi was good. It is also my pleasure to share your compliments for our team with my colleagues. Dear John, the team of the Hilton Mainz and me are looking forward to welcoming you back. Yours sincerely, Cornelia Datz I P.A. to Cluster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Geneva

Short stay

Posted Jun 5, 2017
Pros: Location on the river
Cons: staff communication and corporate line
Location: city beach nearby on the river
it was a very short stay, just one night from 10.00 pm to 11.00 am
Comment from Hotel Management
Jun 13, 2017 by Cornelia Datz, Hotel Management
Dear Amin, Thank you for choosing the Hilton Mainz and for sharing your feedback with us. I am glad that you enjoyed our location and hope you had a pleasant rest during your short stay. Dear Amin, the team of the Hilton Mainz and me would be happy to welcome you back. Yours sincerely, Cornelia Datz I P.A. to Cluster General Manager
5 out of 5
by A verified traveler

Excellent location and fantastic breakfast!

Posted May 22, 2017 on Hotels
Fantastic breakfast and lovely location. Very convenient and very pleasant next to the river.
Comment from Hotel Management
Jun 1, 2017
Dear guest, Thank you for sharing your feedback with us and others. I am glad that you enjoyed your stay with us and will share your comments with my colleagues. Dear guest, the team of the Hilton Mainz and me would be pleased to welcome you back soon. Yours sincerely, Cornelia Datz I P .A. to Cluster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant hotel near Rhine, Cathedral and Shopping

Posted May 18, 2017
We have been guests in this hotel for over twenty years. Its location is ideal - you can have breakfast overlooking the river, walk in a few minutes to the main shopping street of Mainz with its lovely cafes, the ancient cathedral, the Gutenberg Museum, the colourful market with fresh produce three times a week and the old part of Mainz with interesting Weinstuben and eateries. I love the variety of the breakfast buffet - the only thing it lacks is spelt bread. But there is everything else -from fruit, nuts, seeds, Bircher Muesli, cheeses, eggs and a variety of fresh loaves of breads - that makes a healthful and enjoyable start of the day! This time, however, we noticed a lack of security. The rear entrance from the river side was kept open and anyone could enter unchallenged. There was nobody standing outside the main entrance; a male employee stood inside the main entrance. Maybe hotel management could look into this. All in all, we had again a very pleasant stay in this comfortable hotel. The staff at the reception was particularly friendly and helpful.
Comment from Hotel Management
Jun 1, 2017 by Cornelia Datz, Hotel Management
Dear H. Charlotte, Thank you for choosing the Hilton Mainz for several years and for sharing your feedback with us. As the safety of our guest is utmost important to us I am glad that you brought the open door to our attention. We already addressed this internally to ensure that this will not happen again. Furthermore, I am thrilled about your compliments. Dear H. Charlotte the team of the Hilton Mainz and me are already looking forward to welcoming you back again. Yours sincerely, Cornelia Datz I P.A. to Cluster General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel; Beautiful Rhein River View

Posted Apr 19, 2017
Pros: Everything.
Cons: Better pillows. My wife and I both thought that all of the pillows were hard.
Location: I worked across the river in Weisbaden, so the location was great with immediate access to the river across the bridge.
The hotel was great. Very clean rooms, ample closet space, nice bathrooms, great breakfast, convenient parking, and great location next to Mainz shopping areas and restaurants. But make sure you get a river view room on an upper floor for two reasons. First, for the excellent view of the river. Second, for a quiet room because the rooms on the front of the hotel face the street and are probably noisy.
Comment from Hotel Management
Apr 21, 2017 by Cornelia Datz, Hotel Management
Dear Bob, First of all I would like to thank you for choosing the Hilton Mainz and for having taken the time to share your feedback with us. I am grateful for your comment regarding the pillows. I already discussed this with our executive housekeeper. Furthermore, I am delighted about your compliments for our location, rooms, breakfast and parking. Dear Bob, it would be our pleasure to welcome you back soon. Yours sincerely, Cornelia Datz I P.A. to Cluster General Manager
5 out of 5
by Martin

A very enjoyable stay

Posted Mar 27, 2017 on Hotels
I had reported being unwell after eating evening meal in restaurant. When checking out I am not sure it was taken seriously enough. The hotel and staff where wonderful.
Comment from Hotel Management
Mar 29, 2017
Dear Martin, thank you for your feedback on hotels.com. We are always concerned about the wellbeing of our guest. I can assure you that your comment about not feeling well was taken serious. We had internal as well as external food checks with the result that all ingredients which were used were good to eat. However, I am grateful for our honest feedback. Furthermore, I am delighted that you enjoyed our hotel and staff and it is my pleasure to share it with our team. Dear Martin, it would be our pleasure to welcome you back soon. Yours sincerely, Cornelia Datz I P.A. to Cluster General Manager
5 out of 5
by Shana

This traveler left a rating score only Posted Mar 26, 2017 on Hotels