Ratings based on 251 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

worth the stay

Posted Sep 5, 2017
Pros: Size of rooms, proxity, staff and more.
This is close to everything. A stroll along the Rhine, a short walk to the centre of town. Comfortable bed, room size is excellent, comfy bed. Nothing to,fault.
Comment from Hotel Management
Sep 8, 2017 by Frank Heckalmann, Hotel Management
Thank you very much for your kind review. We really much appreciate your feedback and are happy that you had a great stay with us. We hope to have you back at Hyatt Regency Mainz soon. Best regards, Frank Heckelmann General Manager
5 out of 5
by Mark

Hyatt Mainz

Posted Sep 1, 2017 on Hotels
We used Mainz as our base of operation. We satellite out to other small towns in the area, in addition we took a Rhine River day trip from there. The staff seemed new and didn't speak English to well, but we managed. My expectations for a Hyatt are very high, and this hotel wasn't there yet.
Comment from Hotel Management
Sep 5, 2017
Thank you very much for your 5-star review. I was pleased that you especially enjoyed the hotel's location. At the same time I have taken note of your critical point. In the past few months we have hired some new employees who are still in the initial training phase. Of course, we are doing our very best to train them and get them up to speed as quickly as possible. We hope that you will give us a second chance and that you will visit us again in the future. Kind regards Frank Heckelmann General Manager
4 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017
Thank you very much for your review. We hope you enjoyed your stay in Mainz and it would be our great pleasure to welcome you back soon at Hyatt Regency Mainz. With best regards, Frank Heckelmann General Manager
5 out of 5
by Ehab

Posted Jun 30, 2017 on Hotels
Amazing
Comment from Hotel Management
Jul 6, 2017 by Otto Steenbeek, Hotel Management
I want to thank you for having chosen to stay at Hyatt Regency Mainz and for your positive review. I am very happy that you had a good time in Mainz and that you fully enjoyed your stay with us. We hope to have you back with us again soon. Best regards, Frank Heckelmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent modern hotel on the Rhine.

Posted Jun 1, 2017
Pros: Ambience and location.
We very much enjoyed beautiful hotel on the banks of the Rhine. The ambience was excellent.
Comment from Hotel Management
Jun 7, 2017 by Frank Heckelmann, Hotel Management
Thank you for taking time in giving feedback about your last visit at Hyatt Regency Mainz. I am glad to read that you had a wonderful time at our hotel and hope to welcome you again in the near future. Kind regards, Frank Heckelmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel By the Rhine. Good restaurant.

Posted May 31, 2017
Nice place. Walking distance to conferencec hall and train station.Good location
Comment from Hotel Management
Jun 7, 2017 by Frank Heckelmann, Hotel Management
I want to thank you for your positive review. It is a great compliment for the entire team to learn that our facilities and our service met your expectations. We really hope to welcome you again for your next stay. With kind regards, Frank Heckelmann General Manager
1 out of 5
by Deborah

You might not be able to shower.

Posted May 28, 2017 on Hotels
Had no water the morning we were supposed to go on a prepurchased Rhine cruise. Because of no water we missed the cruise and lost the money we paid but also the cruise which was the sole reason we went to Mainz and traveled all the way from the US. Also, air conditioning was not working. Technician tried to fix it twice to no avail. VERY warm in room. Would not book this hotel again and will also avoid Hyatt in general because of this experience.
Comment from Hotel Management
May 31, 2017 by Otto Steenbeek, Hotel Management
Thank you very much for having taken the time to comment on your recent stay at Hyatt Regency Mainz. I have taken note of your feedback and I am extremely sorry to hear that your stay with us did not meet your expectations. Please accept our apologies for the inconvenience you experienced. We strive to provide guest satisfaction with accommodation and service, but this has not been the case this time. Rest assured that we will monitor the points you raised. We do hope that at some point in the future, you will give us a second chance in order to provide you with the authentic and caring hospitality you deserve. Best regards, Frank Heckelmann General Manager
5 out of 5
by Vasanti

Great hotel and surroundings

Posted May 14, 2017 on Hotels
One of the best hotels I have stayed in, in Europe
Comment from Hotel Management
May 19, 2017 by Otto Steenbeek, Hotel Management
Thank you very much for your kind words. It was great to here that you considered Hyatt Regency Mainz one of the best hotels in Europe. It would be our pleasure to have you back with us soon. With warm regards, Frank Heckelmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Great location , clean, and friendly staffs Its a small but beautiful and peaceful city . Definitely want tk visit again . Strongly recommend
Comment from Hotel Management
Apr 24, 2017 by Frank Heckelmann, Hotel Management
Thank you for having taken the time to write an evaluation on Expedia.com. I was delighted to learn that you enjoyed your stay at Hyatt Regency Mainz. Please rest assured that I will share your kind words with the entire team. We hope to welcome you again soon as our guest. With kind regards, Frank Heckelmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mainz, Germany

Great hotel

Posted Apr 10, 2017 on Orbitz
Location: The Altstadt cafe is a 10 min walk, with delcious food in a delightful atmosphere
Clean and comfortable with pleasant, helpful staff. Right next to the Rhein and local shopping.
Comment from Hotel Management
Apr 24, 2017 by Frank Heckelmann, Hotel Management
Thank you for your kind review. I was delighted to learn that you had a great stay with us and that you enjoyed our location, as well as our guest service. I hope to welcome you again in the near future. With warm regards, Frank Heckelmann General Manager