Ratings based on 47 Verified Reviews

4.4 out of 5
85% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Lovely Hotel, Not 5 Star

Posted Sep 19, 2017
The hotel was lovely with a beautiful outlook onto Maiori. The food was good and the staff were friendly, however the service was lacking and the expectation of a 5 star hotel wasn't met unfortunately.
Comment from Hotel Management
Oct 22, 2017 by MelaniaHBSL, Hotel Management
Thanks for the comment and suggestions as per our e-mail conversation. These will help us to improve our service. Regards
2 out of 5
by A verified traveler from Chicago, IL

Not at all a five star hotel...

Posted Sep 15, 2017
Very small and dark rooms, the tiniest imaginable shower, almost not usable, have never stayed at a five start hotel with such uncomfortable rooms. Turned pants for cleaning, pants were returned with additional stains, and the original stain was not removed either, moreover, the item either has not been ironed at all, or a terrible job was done. My wife checked the pants just in case right after we received them and expressed disappointment to the front desk staff. The staff was not helpful, told her pretty much that they could call laundry but there is no point really. Some staff members were fine at the hotel, others were grim, some - right out rude, especially the night shift front desk person. No matter what you ask of him, he would tell you to deal with it in the morning, it seems because he did not wish to be distracted from watching TV. The only good thing about the place is the views, but you get fine views in Amalfi coast just about from anywhere. Pick different hotel, this one is not a five start hotel, not even close.
Comment from Hotel Management
Sep 17, 2017 by HBSL, Hotel Management
Dear Guests, we are really sorry for all the inconvenienves you involved in your stay. This will help us to improve our service. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, UK

Superb hotel nestled in the cliffs

Posted Aug 26, 2017
We had five nights in the hotel in a family room, which was superb. Lovely facilities and super clean, with lots of space and comfort. The views from the hotel are spectacular, and the facilities very good. Air con nice and quiet, own wifi router, beach facilities, welcome drinks in bar, generous breakfast bag for early departure, lovely daily breakfast etc. On the whole, the staff were very welcoming and helpful, and attentive. I would suggest a few improvements that would have made our stay even more outstanding - better lunch facilities (we had an expensive and poor meal on our arrival day sadly, and avoided eating more than breakfast there again), vegetarian options on menu, means of getting luggage down top terrace steps, free water in room and maybe water diffuser in lobby. But really superb hotel we look forward to visiting again !
Comment from Hotel Management
Oct 20, 2017 by MelaniaHBSL, Hotel Management
Many thanks for your comment and suggestions, these will help us to improve our services. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel

Posted Aug 23, 2017
This hotel has amazing views. But you will work for it. It has a lot of stairs. Our room was awesome. They cleaned every day and picked up in the middle of the day. All the facilities were in working order. My only complaint was that you couldn't control the air conditioner directly so we had to keep calling the front to turn it down. We were freezing. Also the hotel is set back from the main road which was not ideal but not a big deal either.
Comment from Hotel Management
Oct 20, 2017 by MelaniaHBSL, Hotel Management
We wish to thank you for comment and suggestions. Next year air conditioning problems will be definitely solved. Best regards.
5 out of 5
by Natalie

Surpasses Expectations - Beautiful Gem!

Posted Jul 4, 2017 on Hotels
We were booked in a 5-star Amalfi hotel that was closed just before our stay. Finding this gem with the help of hotels.com was a blessing in disguise. Wonderful, secluded location as we watched the cruise ships role into Amalfi, easy walk into town and into the next town with and a short, inexpensive boat ride to Amalfi. Amazing views of the Amalfi coast with our own private seaside view, fabulously friendly staff, especially Vittorio, Matteo, Alfonso and Elizabetta with a delicious breakfast spread and the best calzone we ever ate. I travel to 5-star hotels all over the world and this placed surpassed our expectations! I would highly recommend it!!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

The hotel exceeded our expectations

Posted Jun 27, 2017
The staff where friendly, helpful and the food at the restaurants where the best. Was only going to stay 1 day ended up staying for 2.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Great hotel with stunning views

Posted Jun 7, 2017
Pros: Stunning views out over the bay from our room and from the restaurants. Staff were very helpful and the room was comfortable.
We stayed for 4 nights to celebrate a special occasion, and the hotel was absolutely fantastic. Our room had a great balcony with private deck chairs, and a view right across the bay. The hotel is situated on the hillside above Maiori, just 5-10 minutes from the centre of town. There is a private lift and quite a few steps to get up to the hotel, but it is worth the effort! The hotel staff were very helpful, attending to our every need, and arranging airport transfers, excursions and day trips. The hotel is small, and gives off the feeling of exclusivity and luxury, which makes it ideal for a romantic getaway! We would recommend the hotel to anyone and would love to return in the future.
1 out of 5
by A verified traveler from Hunter

Beautiful location not 4 star -A/C /plumbing issue

Posted Jun 4, 2017
Lovley location - 2 night stay. 3 rooms - 1 A/c broken, then tiolet broken flooding bathroom. Moved rooms to a basement infested with bugs and horrible smell. 3rd room A/c broken - hotel manager agreed to refund
5 out of 5
by A verified traveler

Posted May 30, 2017 on Hotels
beautiful boutique hotel, with impeccable service ad stunning views.
4 out of 5
by A verified traveler

Posted Apr 15, 2017 on Hotels
Great location overlooking the coastline. Good service upon check in and we got upgraded to a premium family room with an amazing own backyard garden. Breakfast quality was well above average. Downside: No control over airconditioing in room, need to call up from desk to activate. In our case only heat was provided with no temperature adjustment available. At the end we gave up trying and tell them to simply shut it down. Driving along amalfi coast can be dangerous with narrow winding roads. Not for the faint hearted. Overall a pleasant stay at hotel, at a quite unique, scenic location.