Ratings based on 611 Verified Reviews

4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Smart clean modern hotel with excellent facilities friendly staff and great food
Comment from Hotel Management
Jul 31, 2017 by GM Tim, Hotel Management
Thank you for the great review. Your comments inspire us to work and service are guests better each day. Hope to see you soon.
2 out of 5
by A verified traveler

Very late check in

Posted Jul 13, 2017
Unable to get into room till 5.30 pm not good enough
Comment from Hotel Management
Jul 17, 2017 by GM Tim, Hotel Management
We apologize for such inconvenience. We hope that this experienced has not marred your overall expectation of the hotel. Hope you can consider staying with us again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
great staff very helpful and friendly, clean hotel
Comment from Hotel Management
Jul 11, 2017 by GM Tim, Hotel Management
Thank you for staying and we are glad you enjoyed your stay. We hope to see you and your family soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel

Posted Jul 4, 2017
The only thing my concern is the buffet breakfast. They should have pinoy food with pinoy taste. A lot of american style of food but it tastes horrible.
Comment from Hotel Management
Jul 5, 2017 by GM Tim, Hotel Management
Thanks Lhen for the feedback's. We have noted this concern and we also provide Filipino items on breakfast upon your requests. I hope you can try it on your next return with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice people excellent service very polite

Posted Jun 26, 2017
At first it was expansive , but after I compared with other hotels , you get what you pay , it was well worth
Comment from Hotel Management
Jun 27, 2017 by GM Tim, Hotel Management
Thank you so much for the excellent review. Value for money is our top priority and we hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Treat for Makati

Posted May 31, 2017
Pros: Really good wifi and clean rooms
We had a nice stay. Cold AC and fast wifi. We were in the room for most of the time because of the rain, but we had fun! The view was incredible at the roofdeck when the weather was a little poor. They had everything you needed anyway, like room service, gym, in-room massage and stuff like that. We were just grateful there was no flooding in the area when we had to leave for the airport. Great hotel!
Comment from Hotel Management
Jun 3, 2017 by GM Tim, Hotel Management
Thanks Aaron and we are all certainly glad you loved your stay here. We would like to ensure our clients are happy and we can't wait to have you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent!!!

Posted May 21, 2017
We had Comfortable Stay in a very Friendly Lovely Hotel... Lovely Variety Breakfast! Love to go back there on my next break!
Comment from Hotel Management
Jun 3, 2017 by GM Tim, Hotel Management
Great to hear you had a wonderful stay Myra. We are also excited to welcome you back anytime soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant and good value

Posted May 18, 2017
Pros: Staff were fast and always helpful. Thank you Alvin!
I'm not picky about hotels I just want a few things: fast internet, nice quiet rooms, good beds, and a good price. This checked all the boxes for me.
Comment from Hotel Management
Jun 3, 2017 by GM Tim, Hotel Management
Thank you or giving such positive comments and I have also shared this to the team particularly Alvin of our front office. We all look forward in welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Truly Wonderful Hotel and Great Staffs

Posted May 14, 2017
Pros: I like everything about this hotel.
Cons: Can't think of any, just keep up the good work.
Location: Near the shops, loads of restaurants, a nice and pleasant area.
It is always a real pleasure to stay at the City Garden Hotel in Makati, I have stayed in this hotel several times now over the years. I always find all the staffs lovely, friendly, very helpful and they always have a big smile on their faces. The hotel is really great and I always get upgraded to a really luxurious room which is always quite big and very clean. Their buffet breakfast is really pretty amazing and there are so many choices of dishes on offer. The choices are highly thought of, you can have Filipino breakfast, Chinese, American, Continental. You really are going to be spoiled by the choices of the food which is always of high quality and they will also offer to cook you anything you want, nothing is any trouble to them. I am from London and have travelled a lot and have stayed in several hotels over the years but I have never yet found a hotel as good as the the City Garden. Last year treated myself to a one night stay at a London hotel and it cost me £280.00 and I was very disappointed and the breakfast was awful, I would have got a much better breakfast from a local cafe. I will highly recommend this hotel to anyone who will be going to the Philippines, they will definitely not be disappointed.
Comment from Hotel Management
Jun 3, 2017 by GM Tim, Hotel Management
We are so glad you enjoyed your stay with us Susan. We can't thank you enough for a great review and I will ensure to share this to everyone to our team. We look forward in welcoming you soon and hope to have you back at our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from California

First time to Manila

Posted May 14, 2017
Pros: Clean, food, spa, location, staff & comfortable/clean/affordable room.
Cons: Only two small elevators for around 20 floors with one frequently being serviced,
Location: Good location are far as proximity to all things Manila, great location related to Burgos, food, malls, etc, Traffic was always a bit crazy there and
Good location are far as proximity to all things Manila, great location related to Burgos, food, malls, etc. Traffic was always a bit crazy there and you do get solicited about every 10 feet...literally.... here, but it is close to Burgos, great food (Chupacabra and all the chains), Salcedo Market, Ayala Triangle, good clubs (Royal), and Malls.
Comment from Hotel Management
Jun 3, 2017 by GM Tim, Hotel Management
Thanks Danimal for your review and it's good to know you enjoyed the stay and location of our hotel. We apologize for the delay in lifts but rest assured our maintenance team work 24-hours a day to ensure issues are rectified as soon as possible. We look to welcome you back soon.