Ratings based on 1,578 Verified Reviews

4.1 out of 5
85% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from philippines

The hotel staff were all pleasant and accomodating

Posted Feb 20, 2018
I was just disappointed with the bite i got while at the swimming pool area, and also the water that was rusty and brownish in color....it was fixed right away though but thinking of it i was using dirty water for the past 3 days of stay. Its kind of disappointing.
Comment from Hotel Management
Feb 21, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Hazel, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comments is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
3 out of 5
by A verified traveler

Posted Feb 19, 2018
Not terrible but the hotel is getting tired and the staff although attempting to be helpful aren’t very practical and probably need better training. The fact is there are much better hotel at the same price range in the vicinity.
Comment from Hotel Management
Feb 20, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Mac, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comments is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Guam

Good staff, convenient and comfortable

Posted Feb 17, 2018
I’ll stay there again and will recommend to family and friends. I had a safe stay.
Comment from Hotel Management
Feb 20, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Fel, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 star rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

one of the nicer in Makati, close to everything

Posted Feb 16, 2018
Pros: Very friendly and accommodating staff as always. Clean rooms, very professional staff in the Dusit Club Level lounge
Cons: the lobby always seems slightly musty smelling and perhaps 5 degrees too warm/humid. This is an older hotel I suppose but overall very convenient
Location: extremely convenient to shopping, dining, and business district as well as airport
This is my 3rd time staying in the Dusit. I highly suggest staying in the Club Level rooms as it merely adds to the overall experience and comfort of the hotel.
Comment from Hotel Management
Feb 20, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Traveler, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comments is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Comfy bed

Posted Feb 13, 2018
Pros: Good location Comfy bed Close to shops and restaurants Safe location
Cons: Need refurbishment Pool too cold
Location: Close to shops and restaurants Safe location
The hotel has a comfortable bed which is my first requirement in a hotel but hotel is a bit old and dusty. Swimming pool is cold. But hotel is close to shopping and loads of restaurants around and safe location. Tight security check at the main entrance. The hotel staff are all nice and helpful.
Comment from Hotel Management
Feb 14, 2018 by Stanley Lo, General Manager, Hotel Management
Dear AJ, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comments is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SD

Cool

Posted Feb 4, 2018
Pros: Spacious room
Location: Perfect location
Elegant room, polite, attentive staff, appetizing breakfast
Comment from Hotel Management
Feb 5, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Emily, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 star rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Proximity to airport/easy access to shopping malls

Posted Feb 1, 2018
Extended stay was made possible w/upgrade. Courteous staffs/food variety was excellent. Day Tour was delivered w/out advanced booking. Luggages Left in storage for extended hours after check out. Fragrance in elevators/restrooms and facade are pleasing.
Comment from Hotel Management
Feb 5, 2018 by Stanley Lo, General Manager, Hotel Management
Dear Faye, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 star rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok Thailand

High quality hotel

Posted Jan 19, 2018
Pros: The staff
Cons: The quality of the food in the Japanese restaurant
Location: Centrally located in Makati; not much in the immediate vicinity but concierge staff are helpful in locating good restaurants in the vicinity.
Hotel is high quality but the Japanese restaurant should be avoided the sushi and sashimi are not as fresh as one would like. The food in the 24 hour restaurant is good. Staff are friendly and very helpful The rooms are well appointed, clean, comfortable and well serviced
Comment from Hotel Management
Jan 22, 2018 by Stanley Lo, General Manager, Hotel Management
Dear John, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 star rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Stanley Lo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cairns Australia

Very good hotel

Posted Jan 13, 2018
It is a very good hotel and I recommend it! I managed to get an update by staying there a few weeks and that update to a better room was an excellent touch! It has a very good Thai restaurant there and a special club area with free drinks during a happy two hours with food! I will stay there again when I come to Manila!
Comment from Hotel Management
Jan 17, 2018 by Gilbert , Hotel Management
Dear Traveler, Thank you for the time and we appreciate the positive rating. We hope to see you back soon in the hotel. Kob Khun Krub, Gilbert Gatdul, Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to shopping

Posted Jan 7, 2018
And food is wonderful. Their buffet is excellent with lots of choices.
Comment from Hotel Management
Jan 9, 2018 by Guest Services Manager, Hotel Management
Thank you very much for your appreciation. We are looking forward to welcoming you back at Dusit Thani Manila Guest Services Manager