Ratings based on 232 Verified Reviews

3.9 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from ASIA

it sucks

Posted Jan 15, 2018
Pros: nothing
Cons: everything
Location: n/a
No time it would take too long and I have wasted more than enough time on this nightmare already and it doesn't deserve anymore of my time or anyone elses.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 23, 2017
I enjoy the stay for short periods of time I love this hotel I come back
Comment from Hotel Management
Dec 28, 2017 by JB, Hotel Management
Thank you for your kind review. We are glad to hear that you enjoyed your recent stay with us. We look forward to being of service to you again in the future. Yours sincerely, JB, Fraser Place Manila
4 out of 5
by A verified traveler from New York

Good service and space but bathroom is old and

Posted Dec 20, 2017
Pros: Space and staffs
Cons: bathrooms and dinning room
Location: There are nothing near stores and restaurants
Staffs are very helpful and respectable to guest. They arrange the taxi and more. The location is on kind of small street and there is no store and restaurant near by. Rooms are big but furniture on master bed rooms are damaged and bathrooms are very old. The hotel outside look OK but inside needs upgrade 10 years ago.
Comment from Hotel Management
Dec 28, 2017 by JB, Hotel Management
Dear Kevin, Thank you for sharing your feedback with us. We are glad to hear that your overall experience was pleasant and delighted to hear that our staff made your stay enjoyable. We regret to hear that several things throughout your stay did not meet your expectations. Your feedback will be looked at, discussed and improve upon to better serve our customers. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Spacious rooms

Posted Dec 10, 2017
For a big unit with multiple rooms, it only has one small trash bin
Comment from Hotel Management
Dec 11, 2017 by JB, Hotel Management
Dear JV, Thank you for your review. We are glad to hear that your overall experience was pleasant and delighted to know that you enjoyed our spacious rooms. We apologize for any inconvenience. We will certainly look into these concern. We look forward to welcoming you back to our hotel in the future. Yours sincerely, JB, Fraser Place Manila
5 out of 5
Recommended
for Everyone
by A verified traveler from San Lorenzo, CA

A real "home away from home" near well-known malls

Posted Nov 16, 2017
Very courteous & caring hotel staff; recommendable place to stay when on vacation in the Philippines
5 out of 5
Recommended
for Everyone
by A verified traveler from Makati City

Posted Nov 3, 2017
Our stay was indeed a memorable one. My kids enjoyed the pool and our unit. We're planning to do it again hopefully by december :)
Comment from Hotel Management
Nov 8, 2017 by JB, Hotel Management
Dear Kimberly, Thank you for your positive comments about our hotel and giving us a perfect rating. We are delighted to know that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the future. Yours sincerely, JB, Fraser Place Manila
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Would definitely stay again

Posted Oct 9, 2017
We got the executive 2 bedroom suite and it was amazing. Had everything we needed. With 2 kids the washing machine came in very handy, free shuttle to the mall and other places, staff are amazing, the ensuite to master is humongous. Love this place and would definitely get this hotel when we come back to Manila.
Comment from Hotel Management
Oct 11, 2017 by JB, Fraser Place Manila, Hotel Management
Dear Allie, Thank you for your positive feedback. We are delighted to hear that you enjoyed you stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations. We look forward to seeing you again. Yours sincerely, JB, Fraser Place Manila
4 out of 5
Recommended
for Everyone
by A verified traveler from SFO

Great value for money

Posted Sep 20, 2017
Pros: Convenience and service
Cons: Internet service
Location: Salcedo Market every Saturday, great pal res toe at around the area, walking distance from shopping and also the Ayala Gardens
The hotel staff are very courteous and still remembers me to this day! Service hotel a]has been updated and finally they have WIFI but I hope they can change the system to a more efficient one - stronger and faster Internet. Oeverall a great place to stay with your family.
Comment from Hotel Management
Sep 25, 2017 by JB, Hotel Management
Dear H, We appreciate your positive feedback about our hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours sincerely, JB, Fraser Place Manila
4 out of 5
by ALONA

Posted Sep 17, 2017 on Hotels
Lock of pillows
Comment from Hotel Management
Sep 25, 2017
Dear Alona, Thank you for your review. We do consider our customer’s feedback and strive to improve to give our customers the best service. We look forward to seeing you again. Yours sincerely, JB, Fraser Place Manila
3 out of 5
by A verified traveler from Saudi

Good for long stays

Posted Sep 17, 2017
Pros: Rooms and rest rooms were spacious and clean.
Cons: Breakfast needs to include HALAL or vegetarian varieties.
Location: Seven Eleven and Mini Stop were within 5 minutes walk.
It was a nice standard hotel apartments, annoying bad smell was in the hallway from elevator to the room, old furniture and appliances.
Comment from Hotel Management
Sep 25, 2017 by JB,Fraser Place Manila, Hotel Management
Dear Hussain, Thank you for your feedback. We are pleased that you enjoyed our spacious and clean rooms. We regret to hear that several things throughout your stay did not meet your expectations. Please note that we have partnered with another F&B provider who will be offering exciting variety of breakfast soon. We hope to welcome you again soon. Yours sincerely, JB, Fraser Place Manila